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Home > Archive > Voice over IP Cisco > September 2007 > IPCC enterprise data
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IPCC enterprise data
|
|
| Johnny Crothers \(c\) 2007-09-24, 7:11 am |
| Hi all,
Has anyone ever done this before?
When a caller comes into the call center the customer would like the ANI
matched to a contract name e.g 4325676888 comes in, checks is done (an
XML document?)then displays to the agent the contract name via the popup
window?
Anyone have any idea's?
Cheers,
Johnny
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| |
| Matthew Saskin 2007-09-24, 1:12 pm |
| Very easy.
In the routing script itself do a database dip based on ANI, take the =
returned value, stuff it into a PeripheralVariable, display said =
peripheral variable in the desktop application (be it CTIOS, CAD, whatever).
I can elaborate if need be.
-matt
Johnny Crothers (c) wrote:
> Hi all,
> =
> =
> =
> Has anyone ever done this before?
> =
> =
> =
> When a caller comes into the call center the customer would like the ANI =
> matched to a contract name e.g 4325676888 comes in, checks is done (an =
> XML document?)then displays to the agent the contract name via the popup =
> window?
> =
> =
> =
> Anyone have any idea=92s?
> =
> =
> =
> Cheers,
> =
> =
> =
> Johnny
> =
> =
> =
> =
> =
> ****************************************
******************************
> Any opinions expressed in the email are those of the individual and not =
> necessarily the company. This email and any files transmitted with it =
> are confidential and solely for the use of the intended recipient. If =
> you are not the intended recipient or the person responsible for =
> delivering it to the intended recipient, be advised that you have =
> received this email in error and that any dissemination, distribution, =
> copying or use is strictly prohibited.
> =
> If you have received this email in error, or if you are concerned with =
> the content of this email please e-mail to: e-security.support@vanco.info
> =
> The contents of an attachment to this e-mail may contain software =
> viruses which could damage your own computer system. While the sender =
> has taken every reasonable precaution to minimise this risk, we cannot =
> accept liability for any damage which you sustain as a result of =
> software viruses. You should carry out your own virus checks before =
> opening any attachments to this e-mail.
> =
> Vanco UK Ltd Registered in England No: 2296733 Registered Office: John =
> Busch House, 277 London Road, Isleworth, Middlesex TW7 5AX
> =
> Please consider the environment before printing this e-mail
> ****************************************
******************************
> =
> =
> ------------------------------------------------------------------------
> =
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
| |
| Johnny Crothers \(c\) 2007-09-24, 1:12 pm |
| Sort of  Although we are using Enhanced, but its given me an idea I
can use..
I'll just need on how to set enterprise data and then displaying it..
never done it before!
Thanks Matthew
Cheers,
Johnny
-----Original Message-----
From: Matthew Saskin [mailto:matt@saskin.net]
Sent: 24 September 2007 15:05
To: Johnny Crothers (c)
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] IPCC enterprise data
Very easy.
In the routing script itself do a database dip based on ANI, take the
returned value, stuff it into a PeripheralVariable, display said
peripheral variable in the desktop application (be it CTIOS, CAD,
whatever).
I can elaborate if need be.
-matt
Johnny Crothers (c) wrote:
> Hi all,
>
>
>
> Has anyone ever done this before?
>
>
>
> When a caller comes into the call center the customer would like the
ANI
> matched to a contract name e.g 4325676888 comes in, checks is done (an
> XML document?)then displays to the agent the contract name via the
popup
> window?
>
>
>
> Anyone have any idea's?
>
>
>
> Cheers,
>
>
>
> Johnny
>
>
>
>
>
> ****************************************
******************************
> Any opinions expressed in the email are those of the individual and
not
> necessarily the company. This email and any files transmitted with it
> are confidential and solely for the use of the intended recipient. If
> you are not the intended recipient or the person responsible for
> delivering it to the intended recipient, be advised that you have
> received this email in error and that any dissemination, distribution,
> copying or use is strictly prohibited.
>
> If you have received this email in error, or if you are concerned with
> the content of this email please e-mail to:
e-security.support@vanco.info
>
> The contents of an attachment to this e-mail may contain software
> viruses which could damage your own computer system. While the sender
> has taken every reasonable precaution to minimise this risk, we cannot
> accept liability for any damage which you sustain as a result of
> software viruses. You should carry out your own virus checks before
> opening any attachments to this e-mail.
>
> Vanco UK Ltd Registered in England No: 2296733 Registered Office: John
> Busch House, 277 London Road, Isleworth, Middlesex TW7 5AX
>
> Please consider the environment before printing this e-mail
> ****************************************
******************************
>
>
>
------------------------------------------------------------------------
>
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
| |
| Matthew Saskin 2007-09-24, 1:12 pm |
| We both seem to have miscommunicated a bit. I thought you were talking
about IPCC Enterprise, you were actually talking about "enterprise data"
within IPCC Express.
General concept is the same, how to do it is a bit different
To pull the data you can either grab it from an XML document (probably
easiest to have a CGI or similar generate the XML Dynamically) or you
can pull from database. Once you have the data, you need to use a "Set
Enterprise Server Data" step *after* you have used a "Select Resource"
step. You can then specify which enterprise data slot (0, 1, 2, ...)
you want to populate with the variable you stored the contract name in.
-matt
Johnny Crothers (c) wrote:
> Sort of Although we are using Enhanced, but its given me an idea I
> can use..
>
> I'll just need on how to set enterprise data and then displaying it..
> never done it before!
>
> Thanks Matthew
>
> Cheers,
>
> Johnny
>
> -----Original Message-----
> From: Matthew Saskin [mailto:matt@saskin.net]
> Sent: 24 September 2007 15:05
> To: Johnny Crothers (c)
> Cc: cisco-voip@puck.nether.net
> Subject: Re: [cisco-voip] IPCC enterprise data
>
> Very easy.
>
> In the routing script itself do a database dip based on ANI, take the
> returned value, stuff it into a PeripheralVariable, display said
> peripheral variable in the desktop application (be it CTIOS, CAD,
> whatever).
>
> I can elaborate if need be.
>
> -matt
>
> Johnny Crothers (c) wrote:
> ANI
>
> popup
> not
>
>
> e-security.support@vanco.info
>
>
> ------------------------------------------------------------------------
>
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