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Home > Archive > Voice over IP Cisco > September 2007 > IPCCx 4.0
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| Scott Voll 2007-09-25, 7:11 pm |
| has anyone seen problems with adding agents to teams. I have setup an agent
and no matter how I move him to a different team he keeps getting put in the
default team.
Any ideas on how to fix it?
TIA
Scott
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| Ed Leatherman 2007-09-26, 1:11 pm |
| Hi Scott, try this. In Desktop Administrator, click on the root of the tree
widget on the left (i think its the name of your IPCC system) and then in
one of the drop down menus along the top there is a "synchronize directory"
option. sometimes we get problems like that and going through and hitting
this option fixes them.
On 9/25/07, Scott Voll <svoll.voip@gmail.com> wrote:
>
> has anyone seen problems with adding agents to teams. I have setup an
> agent and no matter how I move him to a different team he keeps getting put
> in the default team.
>
> Any ideas on how to fix it?
>
> TIA
>
> Scott
>
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
--
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
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| Scott Voll 2007-09-26, 1:11 pm |
| Ed--
your the MAN!!!!! I opened a tac case yesterday and still have not heard
from the TAC engineer. This fixed my problem!!!! This List RULES!
Thanks
Scott
On 9/26/07, Ed Leatherman <ealeatherman@gmail.com> wrote:
>
> Hi Scott, try this. In Desktop Administrator, click on the root of the
> tree widget on the left (i think its the name of your IPCC system) and then
> in one of the drop down menus along the top there is a "synchronize
> directory" option. sometimes we get problems like that and going through and
> hitting this option fixes them.
>
> On 9/25/07, Scott Voll <svoll.voip@gmail.com> wrote:
>
>
>
>
> --
> Ed Leatherman
> Senior Voice Engineer
> West Virginia University
> Telecommunications and Network Operations
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