|
Home > Archive > Voice over IP Cisco > September 2007 > Multiple Skills per CSQ - IPCC
You are viewing an archived Text-only version of the thread.
To view this thread in it's original format and/or if you want to reply to
this thread please [click here]
| Author |
Multiple Skills per CSQ - IPCC
|
|
| Micah Bennett 2007-09-25, 7:11 pm |
|
Hello All.
Recently turned up Call Manager and IPCC Premium package for our call
center. Still have a lot learn.
Until today, all of our CSQs only had one associated skill assignment.
When you looked at the CSQ, you could see the agents that were
provisioned with that Skill.
I tried to add a second skill to a CSQ, and no agents for either skill
show up. Everything I have read says that CSQs can have multiple skills
assigned to them.
I am not sure why this is not working. Has anyone seen this before or
have any suggestions?
Thanks
Micah Bennett
Telecommunications Admin
Automated License Systems
The information contained in this email and any attachments is confidentialand may be subject to copyright or other intellectual property protection.If you are not the intended recipient, you are not authorized to use ordisclose this information, and we request that you notify us by reply mailor telephone and delete the original message from your mail system.
| |
| Ed Leatherman 2007-09-26, 1:11 pm |
| Hello Micah,
I believe if you have 2 skills assigned to a CSQ, then your agents will need
to have an acceptable level at both skills before they will be able to take
calls from that CSQ.
Ed
On 9/25/07, Micah Bennett <mbennett@als-xtn.com> wrote:
>
> Hello All.
>
> Recently turned up Call Manager and IPCC Premium package for our call
> center. Still have a lot learn.
>
> Until today, all of our CSQs only had one associated skill assignment.
> When you looked at the CSQ, you could see the agents that were provisioned
> with that Skill.
>
> I tried to add a second skill to a CSQ, and no agents for either skill
> show up. Everything I have read says that CSQs can have multiple skills
> assigned to them.
>
> I am not sure why this is not working. Has anyone seen this before or
> have any suggestions?
>
> Thanks
>
> *******Micah Bennett*
>
> Telecommunications Admin
>
> *****Automated License Systems*
>
>
>
>
>
>
>
> The information contained in this email and any attachments is
> confidential and may be subject to copyright or other intellectual property
> protection. If you are not the intended recipient, you are not authorized to
> use or disclose this information, and we request that you notify us by reply
> mail or telephone and delete the original message from your mail system.
>
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
--
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
|
|
|
|
|