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Home > Archive > Voice over IP Cisco > January 2008 > IPCC agents Drop Calls
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IPCC agents Drop Calls
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| CarlosOrtiz@bayviewfinancial.com 2008-01-04, 1:12 pm |
| We have a couple of remote locations that are experiencing dropped calls
VERY intermittently (Can be 2-3 weeks apart then you see a couple in a
day). The users that report the issue are always IPCC agents that are
taking inbound calls that originate at our central site, cross the WAN and
terminate at the remote location. I know there are a lot of variables
here but just wanted to see if anyone has come across this issue and can
provide some insight.
Carlos
| |
| Scott Voll 2008-01-04, 1:12 pm |
| have you enabled the traces and seen what the reason code for the drop is?
Scott
On Jan 4, 2008 8:27 AM, <CarlosOrtiz@bayviewfinancial.com> wrote:
>
> We have a couple of remote locations that are experiencing dropped calls
> VERY intermittently (Can be 2-3 weeks apart then you see a couple in a day).
> The users that report the issue are always IPCC agents that are taking
> inbound calls that originate at our central site, cross the WAN and
> terminate at the remote location. I know there are a lot of variables here
> but just wanted to see if anyone has come across this issue and can provide
> some insight.
>
> Carlos
> ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
| |
| CarlosOrtiz@bayviewfinancial.com 2008-01-04, 1:12 pm |
| No. Are you talking about detailed CCM traces? I was just about to open
a TAC case because we just had reports of 3 or so dropped calls at the
same site.
Carlos
"Scott Voll" <svoll.voip@gmail.com>
01/04/2008 11:59 AM
To
CarlosOrtiz@bayviewfinancial.com
cc
cisco-voip@puck.nether.net
Subject
Re: [cisco-voip] IPCC agents Drop Calls
have you enabled the traces and seen what the reason code for the drop is?
Scott
On Jan 4, 2008 8:27 AM, <CarlosOrtiz@bayviewfinancial.com> wrote:
We have a couple of remote locations that are experiencing dropped calls
VERY intermittently (Can be 2-3 weeks apart then you see a couple in a
day). The users that report the issue are always IPCC agents that are
taking inbound calls that originate at our central site, cross the WAN and
terminate at the remote location. I know there are a lot of variables
here but just wanted to see if anyone has come across this issue and can
provide some insight.
Carlos
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
| |
| Scott Voll 2008-01-04, 1:12 pm |
| look at your CDR for the OrigCause_Value and then look at this:
http://www.cisco.com/en/US/products...5.html#wp144513
See what it says? also look at DestCause_Value
Scott
On Jan 4, 2008 9:06 AM, <CarlosOrtiz@bayviewfinancial.com> wrote:
>
> No. Are you talking about detailed CCM traces? I was just about to open
> a TAC case because we just had reports of 3 or so dropped calls at the same
> site.
>
> Carlos
>
>
> *"Scott Voll" <svoll.voip@gmail.com>*
>
> 01/04/2008 11:59 AM
> To
> CarlosOrtiz@bayviewfinancial.com cc
> cisco-voip@puck.nether.net
> Subject
> Re: [cisco-voip] IPCC agents Drop Calls
>
>
>
>
> have you enabled the traces and seen what the reason code for the drop is?
>
> Scott
>
> On Jan 4, 2008 8:27 AM, <*CarlosOrtiz@bayviewfinancial.com*<CarlosOrtiz@bayviewfinancial.com>>
> wrote:
>
> We have a couple of remote locations that are experiencing dropped calls
> VERY intermittently (Can be 2-3 weeks apart then you see a couple in a day).
> The users that report the issue are always IPCC agents that are taking
> inbound calls that originate at our central site, cross the WAN and
> terminate at the remote location. I know there are a lot of variables here
> but just wanted to see if anyone has come across this issue and can provide
> some insight.
>
> Carlos
> ________________________________________
_______
> cisco-voip mailing list*
> **cisco-voip@puck.nether.net* <cisco-voip@puck.nether.net>*
> **https://puck.nether.net/mailman/listinfo/cisco-voip*<https://puck.nether.net/mailman/listinfo/cisco-voip>
>
>
| |
| CarlosOrtiz@bayviewfinancial.com 2008-01-04, 7:11 pm |
| Well unfortunately the voice service degradation continued until you could
no longer make inbound or outbound calls at the location. Funny thing is
that is happened while I was setting up a Meeting Place session with TAC.
After confirming that the PRI's were ok (ISDN Status and at the Smartjack)
we rebooted the router and everything works again. We are starting to
think that it may be the IOS since an ACL bug has already been confirmed
and now this. The code is 12.4(11)XW2 Advanced Enterprise Services.
This version was installed to gain the H.323 Inbound name Caller ID
feature. Anyone out there may want to steer clear of this code.
Carlos
"Scott Voll" <svoll.voip@gmail.com>
01/04/2008 01:21 PM
To
CarlosOrtiz@bayviewfinancial.com
cc
cisco-voip@puck.nether.net
Subject
Re: [cisco-voip] IPCC agents Drop Calls
look at your CDR for the OrigCause_Value and then look at this:
http://www.cisco.com/en/US/products...5.html#wp144513
See what it says? also look at DestCause_Value
Scott
On Jan 4, 2008 9:06 AM, <CarlosOrtiz@bayviewfinancial.com> wrote:
No. Are you talking about detailed CCM traces? I was just about to open
a TAC case because we just had reports of 3 or so dropped calls at the
same site.
Carlos
"Scott Voll" <svoll.voip@gmail.com>
01/04/2008 11:59 AM
To
CarlosOrtiz@bayviewfinancial.com
cc
cisco-voip@puck.nether.net
Subject
Re: [cisco-voip] IPCC agents Drop Calls
have you enabled the traces and seen what the reason code for the drop is?
Scott
On Jan 4, 2008 8:27 AM, < CarlosOrtiz@bayviewfinancial.com> wrote:
We have a couple of remote locations that are experiencing dropped calls
VERY intermittently (Can be 2-3 weeks apart then you see a couple in a
day). The users that report the issue are always IPCC agents that are
taking inbound calls that originate at our central site, cross the WAN and
terminate at the remote location. I know there are a lot of variables
here but just wanted to see if anyone has come across this issue and can
provide some insight.
Carlos
________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
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