Voice Over IP - Broadvoice

Author

Broadvoice

Gary

2005-06-16, 5:45 pm

Has anyone here had any good experience with broadvoice? I am having
nothing but grief with their service and especially their tech support

ukcats4218016@yahoo.com

2005-06-20, 5:45 pm

Gary wrote:
> Has anyone here had any good experience with broadvoice? I am having
> nothing but grief with their service and especially their tech support

I've heard mixed reviews, but I personally haven't used Broadvoice at
all. If tech/customer support is your major problem, I would encourage
you to take a look at SunRocket, who seems to have some of the best
support around. Just an idea.

rudyg@tampabay.rr.com

2005-06-23, 5:49 pm

Broadvoice doesn't service my area so I looked into other options. I
came close to signing up for Vonage but didn't when they wanted to
charge me an activation fee plus a shipping fee for the equipment. I
researched online and came across Sunrocket.

Sunrocket's package included:

=B7No Activation Fees, sign up fees, hidden fees or even shipping fees
to send the equipment.

=B7Free Uniden 2.4 Ghz phone system (two phones) - we needed this
since our wireless phones were dead.

=B7Two phone lines (one is a virtual number)

=B7Unlimited Long Distance to US and Canada

=B7$3 per month allowance for international calls - plus their
international rates are really reasonable.

=B7Two directory assistance calls included each month.

=B7Voicemail and all the phone features you need (call waiting, call id,
fowarding, blocking, etc).

=B7No cancellation fees.

So far the service has been outstanding! I swear it sounds better than
my former telco (which by the way I found great pleasure in "firing").
I have had no problems with outages whatsoever. If you pay the annual
in advance, it comes out to $16.58 per month for unlimited US
(including Hawaii and Alaska) and Canada calls. No taxes - that's the
bottom line price.

By the way, the Uniden phones are by far the best phones I have ever
owned. The clarity and features are amazing! I had previously bought
Northwestern Bell 2.4ghz system -- it was terrible, full of static and
you could not hear the caller over the background hiss. I will only
buy Unidens from now on.

In order to get the free Uniden phones, you have to supply a coupon
code. If you can't find a code, you can use the following code when
signing up to get the phones - 7272140588. After entering the code,
the page it takes you to should show a picture of the Uniden phones.

Hope this info helps!

ukcats4218016@yahoo.com wrote:
> Gary wrote:
>
> I've heard mixed reviews, but I personally haven't used Broadvoice at
> all. If tech/customer support is your major problem, I would encourage
> you to take a look at SunRocket, who seems to have some of the best
> support around. Just an idea.

Wizzzer

2005-06-24, 2:45 am

You're not alone, Gary. Take a look at the reviews on Broadband Reports:
http://www.dslreports.com/comments/2453
I have Packet8 and it's been great. Only problem so far (since Feb 2005)
was that it took 5 weeks to port my old number. In fairness, a lot of that
was probably SBC dragging their feet. Our service has never been down since
it was installed. Motormouth wifey burns 1500 minutes a month (minimum), if
it was, she'd know. Sound quality and service couldn't be better. Dear
wifey would rather get rid of me and the dog than Packet8.
Cheers, Wizzzer

--
LINUX: Some things are free for a reason.
"Gary" <sun365@gmail.com> wrote in message
news:1118952605.798604.79510@g43g2000cwa.googlegroups.com...
> Has anyone here had any good experience with broadvoice? I am having
> nothing but grief with their service and especially their tech support
>

ukcats4218016@yahoo.com

2005-06-28, 5:45 pm

rudyg@tampabay.rr.com wrote:
> Broadvoice doesn't service my area so I looked into other options. I
> came close to signing up for Vonage but didn't when they wanted to
> charge me an activation fee plus a shipping fee for the equipment. I
> researched online and came across Sunrocket.
>
> Sunrocket's package included:
>
> =B7No Activation Fees, sign up fees, hidden fees or even shipping fees
> to send the equipment.
>
> =B7Free Uniden 2.4 Ghz phone system (two phones) - we needed this
> since our wireless phones were dead.
>
> =B7Two phone lines (one is a virtual number)
>
> =B7Unlimited Long Distance to US and Canada
>
> =B7$3 per month allowance for international calls - plus their
> international rates are really reasonable.
>
> =B7Two directory assistance calls included each month.
>
> =B7Voicemail and all the phone features you need (call waiting, call id,
> fowarding, blocking, etc).
>
> =B7No cancellation fees.
>
> So far the service has been outstanding! I swear it sounds better than
> my former telco (which by the way I found great pleasure in "firing").
> I have had no problems with outages whatsoever. If you pay the annual
> in advance, it comes out to $16.58 per month for unlimited US
> (including Hawaii and Alaska) and Canada calls. No taxes - that's the
> bottom line price.
>
> By the way, the Uniden phones are by far the best phones I have ever
> owned. The clarity and features are amazing! I had previously bought
> Northwestern Bell 2.4ghz system -- it was terrible, full of static and
> you could not hear the caller over the background hiss. I will only
> buy Unidens from now on.
>
> In order to get the free Uniden phones, you have to supply a coupon
> code. If you can't find a code, you can use the following code when
> signing up to get the phones - 7272140588. After entering the code,
> the page it takes you to should show a picture of the Uniden phones.
>
> Hope this info helps!

I'd say rudy summed up SunRocket really well. It's a great service
that seems to be getting better reviews than Broadvoice. I too have
had a really good exprience with them and can only see them getting
better as time goes on.

seanfulton

2005-07-20, 8:45 pm

I had broadvoice for two weeks. Had trouble setting the BYOD program,
two e-mails to tech support went un-answered, so I cancelled. Nothing
happened. I called and opened a ticket on my cancellation. Nothing
happened. The next month, they charged me again. Three calls later,
they finally refunded the money.

I've used Vonage in the past (two years ago for about six months) and
now again (we just rolled six of our business lines to Vonage). Both
companies seem to have good technology, but inadequate support
resources.

I stuck with Vonage only because they get the best ratings, but I
would say I had the same problems as with Broadvoice.

sean