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Home > Archive > Voice Over IP in UK > July 2005 > 056 numbers with VoIP
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056 numbers with VoIP
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| I have recently set up an Internet telephone VoIP service with Voipfone, and
been given a 0560******* number for incoming calls, the 056 numbers seem to
have been specifically introduced for Internet telephony services.
I can receive calls on this number from a BT line, and from some mobiles,
but not from an NTL line, (well not from a Nottingham NTL line, but
apparently it will work from other areas). When calling from my NTL line, as
soon as I enter the zero, after the 6, I just get a continuous beep, as if
the number is unobtainable.
When I contacted Voipfone, they told me that 0560 numbers are a recent
number allocation, (3 months ago I think), and that NTL will probably have
not enabled the exchange to accept them, so after checking that the number
was working with BT, and a mobile operator, they advised me to contact NTL.
I have since contacted NTL customer services about this, and after several
calls, and much discussion with various departments, they have now told me
that they are not going to enable 056 numbers, even though I pointed out
that according to research I had done through NTL newsgroups, they have
enabled them in other areas, such as Bracknell, Swindon, St. Albans,
Knebworth and Nuneaton, and that they are obliged by Ofcom to enable these
numbers in all areas.
The NTL representative was sympathetic, and seemed to agree with my
arguments, but said that he could not take the matter any further, as that
is what he had been told to advise me. Can NTL just refuse to enable these
numbers?
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| Andrew Gabriel 2005-07-05, 7:45 am |
| In article <CRrye.17$GV6.16@newsfe7-win.ntli.net>,
"GwG" <sorrythisdoesntwork@guess.uk.co> writes:
>
> The NTL representative was sympathetic, and seemed to agree with my
> arguments, but said that he could not take the matter any further, as that
> is what he had been told to advise me. Can NTL just refuse to enable these
> numbers?
Well, you can certainly take your business elsewhere,
just as others will when they find they can't dial
numbers they want to from an NTL line.
--
Andrew Gabriel
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"Andrew Gabriel" <andrew@cucumber.demon.co.uk> wrote in message
news:42ca6274$0$38045$5a6aecb4@news.aaisp.net.uk...
> In article <CRrye.17$GV6.16@newsfe7-win.ntli.net>,
> "GwG" <sorrythisdoesntwork@guess.uk.co> writes:
>
> Well, you can certainly take your business elsewhere,
> just as others will when they find they can't dial
> numbers they want to from an NTL line.
>
It is only with NTL type cable companies, that you can get broadband without
having to pay for telephone line rental, making VoIP through them a lot more
economical than through BT. Perhaps this is the reason for NTL's reluctance
to comply.
I have now contacted Ofcom about this, and they are taking a very serious
interest in the situation, and NTL's refusal to enable the numbers.
I have also contacted the local media, and they are also investigating.
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| Mathew Curtis 2005-07-05, 7:45 am |
|
GwG wrote:
> "Andrew Gabriel" <andrew@cucumber.demon.co.uk> wrote in message
> news:42ca6274$0$38045$5a6aecb4@news.aaisp.net.uk...
>
> It is only with NTL type cable companies, that you can get broadband without
> having to pay for telephone line rental, making VoIP through them a lot more
> economical than through BT. Perhaps this is the reason for NTL's reluctance
> to comply.
>
> I have now contacted Ofcom about this, and they are taking a very serious
> interest in the situation, and NTL's refusal to enable the numbers.
>
> I have also contacted the local media, and they are also investigating.
Weird i am with NTL and i can call my 0560 number without any problem
so i dont think its the fact they wont enable them i think the problem
is more a local issue my father was unable to call his 0560 number at
first he is also with ntl he contacted voipfone about it and now his
number works but if i am honest i have no idea what they done
Mat
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"Mathew Curtis" <mathew.j.curtis@gmail.com> wrote in message
news:1120562403.389822.322210@g47g2000cwa.googlegroups.com...
> GwG wrote:
>
> Weird i am with NTL and i can call my 0560 number without any problem
> so i dont think its the fact they wont enable them i think the problem
> is more a local issue my father was unable to call his 0560 number at
> first he is also with ntl he contacted voipfone about it and now his
> number works but if i am honest i have no idea what they done
>
I did a bit of research through the NTL newsgroups before I contacted NTL,
and it seems from a quick poll that 0560 numbers are accepted in Bracknell,
Swindon, St. Albans, Knebworth and Nuneaton, but not accepted in Nottingham,
Newport, (Sth. Wales), and Harlow, so they obviously have enabled some
areas.
I have now noticed that my old Orange mobile cannot get through to 0560
numbers, but calls from 3g do get through.
Is it any wonder that people get confused trying to set up VoIP, when there
are more hurdles than going 20 times around Aintree.
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| Andrew Crane 2005-07-05, 7:45 am |
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"GwG" <sorrythisdoesntwork@guess.uk.co> wrote in message
news:CRrye.17$GV6.16@newsfe7-win.ntli.net...
>and that they are obliged by Ofcom to enable these
> numbers in all areas.
I think you'll find they aren't. AFAIK, only BT has obligations in call
origination.
I'd phone voipphone and tell them to datafill the number range with the
other operators. It's down to them to make sure their numbers work with all
of the operators.
Regards
Andrew
--
Inweb Networks 01784494400 www.inweb.co.uk
www.rectel.co.uk -- record your phone calls and retrieve them online without
registering. Just call 08719009000.
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"Andrew Crane" <news1@inweb.co.uk> wrote in message
news:dadu6p$8pg$1@custnews.inweb.co.uk...
>
> "GwG" <sorrythisdoesntwork@guess.uk.co> wrote in message
> news:CRrye.17$GV6.16@newsfe7-win.ntli.net...
>
> I think you'll find they aren't. AFAIK, only BT has obligations in call
> origination.
>
> I'd phone voipphone and tell them to datafill the number range with the
> other operators. It's down to them to make sure their numbers work with
> all
> of the operators.
>
I contacted Voipfone as soon as I realised that I could not receive 056
numbers from my NTL account, they checked my 056 number via BT, and I think,
Vodaphone, and those services worked OK, so they emailed NTL whilst I was
still on line to them to, explaining my problem. If NTL are prepared to tell
me over the phone that they are not going to enable 056 numbers, then I
don't suppose an email from Voipfone, or a datafill notice, (if I knew what
one of those was), would make much difference.
Ofcom have just got back to me, and said they have looked into it, but they
cannot force NTL to enable the 056 numbers. They also said that the 056
number range was allocated to Margarita <sp>.
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| Linus Surguy 2005-07-05, 5:45 pm |
| "Andrew Crane" <news1@inweb.co.uk> wrote:
>
>"GwG" <sorrythisdoesntwork@guess.uk.co> wrote in message
>news:CRrye.17$GV6.16@newsfe7-win.ntli.net...
>
>I think you'll find they aren't. AFAIK, only BT has obligations in call
>origination.
>
>I'd phone voipphone and tell them to datafill the number range with the
>other operators. It's down to them to make sure their numbers work with all
>of the operators.
>
However, in this particular case, NTL have refused to datafill any [more?] 056
numbers - this is something we are trying to resolve with NTL at the moment, as
no doubt are other operators who have been issued 056 numbering.
Linus
--
Linus Surguy - Magrathea Telecommunications Ltd. Wholesale and retail telephone
services. www.magrathea-telecom.co.uk www.uknumber.co.uk www.callthrough.co.uk
www.telesave.co.uk: UK 2.5p/1.5/1p South Africa 6p US,France,Germany,Eire 2.5p
Looking for VoIP ? We're the largest wholesale numbering supplier in the UK!
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"Linus Surguy" <usenet@linus.me.uk> wrote in message
news:42caac3b.3181330375@10.0.0.3...
> "Andrew Crane" <news1@inweb.co.uk> wrote:
>
> However, in this particular case, NTL have refused to datafill any [more?]
> 056
> numbers - this is something we are trying to resolve with NTL at the
> moment, as
> no doubt are other operators who have been issued 056 numbering.
>
This needs resolving very quickly. NTL's decision not to enable more
exchanges to accept 056 numbers, has made any 056 number worthless. This
does not only affect those on NTL that cannot dial those numbers, it also
affects those that have 056 numbers on other services, that get calls from
NTL's customers. It seems as if NTL don't agree with the 056 numbers, and
are disrupting the introduction of them to get their own way. I still cannot
see how it is acceptable for NTL to be allowed to do this.
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| Albrow SJ 2005-07-07, 5:45 pm |
| "GwG" <sorrythisdoesntwork@guess.uk.co> wrote in message
news:Wlxye.4396$bh1.3088@newsfe1-gui.ntli.net...
>
> "Andrew Crane" <news1@inweb.co.uk> wrote in message
> news:dadu6p$8pg$1@custnews.inweb.co.uk...
>
> Ofcom have just got back to me, and said they have looked into it, but
> they cannot force NTL to enable the 056 numbers. They also said that the
> 056 number range was allocated to Margarita <sp>.
>
Interesting, do you know if BT Broadband Voice numbers work? Not all numbers
will be allocated to Margaretha - although if yours is then it might have
more weight coming from them - talk to linus perahaps - they do provide both
geo and these numbers for alot of voip companies, including sipgate.
>
>
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| John Geddes 2005-07-08, 2:45 am |
| [snip]
> Ofcom have just got back to me, and said they have looked into it, but they
> cannot force NTL to enable the 056 numbers. [snip]
Are Ofcom REALLY washing their hands of this? What does this say about
the National Numbering Scheme?
I had always understood that the purpose of a National Numbering Scheme
- which OfCom presumably still manages - is to maintain a marketplace
where a subscriber can quote a single telephone number and know that
this is accessible from any telephone in the country (or indeed, in the
world).
Before 1905, the Post Office and National Telephone companies ran
separate, overlapping, non-interconnected networks. Interconnection came
in 1905 and since 1912 (when the PO finally took over National) I
believed that we had been enjoying a single, interconnected, numbering
system for the UK.
Two exceptions that I am aware of - telcos have been allowed to block
access to 1xxx access codes; this has been the case for years and does
not interefere with the "single phone number" requirement.
A second, greyer, area has been where Telco have banned access to
specific National Numbering Scheme numbers giving access to rival networks.
But the "056" case seems to be a direct challenge to the concept of a
national telecoms network - the crucial difference being that individual
subscriber lines are being made non-available to customers trying to
reach them from specific telcos.
In accepting that customers with an 056 number (a section of the
numbering scheme allocated by them) will not be reachable from some
Telcos, is Ofcom watering down the status of the National Numbering Scheme?
John Geddes
Derbyshire
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| Tim Clark 2005-07-08, 5:45 pm |
| In article <1120803193.6513.0@sabbath.news.uk.clara.net>,
John Geddes <john@st4rm4rkassociates.co.uk> writes:
> [snip]
>
> Are Ofcom REALLY washing their hands of this? What does this say about
> the National Numbering Scheme?
What it says about the National Numbering Scheme is that only BT are
obliged to place your call to all valid numbers in it. The other
operators can pick and chose which number ranges, or indeed individual
numbers, they are prepared to place calls to. If NTL decided tomorrow
that they had a particular dislike for Bedford, and were no longer to
going to allow calls to 01234, it's entirely up to them. It's called
the free market.
--
Tim Clark
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| Ivor Jones 2005-07-08, 8:45 pm |
|
"Tim Clark" <Timothy.Clark@btinternet.com> wrote in message
news:89d3q2-esj.ln1@basil.tcict.co.uk...
> In article <1120803193.6513.0@sabbath.news.uk.clara.net>,
> John Geddes <john@st4rm4rkassociates.co.uk> writes:
>
> What it says about the National Numbering Scheme is that only BT are
> obliged to place your call to all valid numbers in it. The other
> operators can pick and chose which number ranges, or indeed individual
> numbers, they are prepared to place calls to. If NTL decided tomorrow
> that they had a particular dislike for Bedford, and were no longer to
> going to allow calls to 01234, it's entirely up to them. It's called
> the free market.
I call it bloody stupid. Why deliberately do something that is guaranteed
to lose you customers..?
No wonder people are going back to BT.
Ivor
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| dexter@blueyonder.co.uk 2005-07-08, 8:45 pm |
| On Sat, 9 Jul 2005 00:40:27 +0100, "Ivor Jones"
<ivor@despammed.invalid> wrote:
>No wonder people are going back to BT.
I am no BT fan Ivor but I do think people are going back to BT because
other providers in this country and in another country I could
mention are just not reliable either in the service they provide or
administration or both .
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| Graham Murray 2005-07-10, 5:45 pm |
| "GwG" <sorrythisdoesntwork@guess.uk.co> writes:
> Ofcom have just got back to me, and said they have looked into it, but they
> cannot force NTL to enable the 056 numbers. They also said that the 056
> number range was allocated to Margarita <sp>.
If Ofcom cannot force NTL to allow access to the 056 numbers, could
either an NTL customer or the user of an 056 number go to a court and
obtain an injunction against NTL (or other telco) blocking access to
these numbers?
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| Tim Clark 2005-07-11, 5:45 pm |
| In article <87oe9ardqz.fsf@newton.gmurray.org.uk>,
Graham Murray <newspost@gmurray.org.uk> writes:
> "GwG" <sorrythisdoesntwork@guess.uk.co> writes:
>
>
> If Ofcom cannot force NTL to allow access to the 056 numbers, could
> either an NTL customer or the user of an 056 number go to a court and
> obtain an injunction against NTL (or other telco) blocking access to
> these numbers?
It's difficult to get an injunction to stop a company doing precisely
what the legislation specifically and intentionally permits them to do.
The whole idea behind the opening the market to competion is that only
BT would for forced to put a call through to anywhere. Others are
allowed to pick and chose. Fortunately most telcos do provide access to
the vast majority of the number space. Not through any sense of altruism
of course; they would find it difficult to compete unless they could
connect _most_ calls.
--
Tim Clark
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I have exactly the same problem with Onetel. I signed up with Voipfone
and got my free 056 number, but everytime I dial using Onetel I get the
continuous tone. The number range is not even shown on their pricelist.
I have no problem with Orange or BT.
I emailed Onetel's customer service people who are in India and to
their credit they phoned me back. But they did not understand that 056
was a new non-geographic number range, they understood about VOIP and
said I needed an IP phone or adaptor so they had some idea. Although
they tried to help they just did not understand. In the end I sent
them copies of some of the documents on the OFCOM website in the hope
that they might get something moving, I am still waiting!!!.
This issue has clearly got to be sorted out. It'll be no use at all if
only BT customers can ring the numbers
--
dgpPosted from http://www.pcreview.co.uk/ newsgroup access
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"dgp" <dgp.1s2hq5@> wrote in message
news:8K2dnWdrHb-CnUnfRVn_vg@giganews.com...
>
> I have exactly the same problem with Onetel. I signed up with Voipfone
> and got my free 056 number, but everytime I dial using Onetel I get the
> continuous tone. The number range is not even shown on their pricelist.
> I have no problem with Orange or BT.
>
Still can't dial 056 numbers from my Orange account, or my NTL account.
Just about had enough with NTL, and Voipfone 056 numbers, the Orange account
is just a backup, so I have not bothered chasing them up.
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