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Home > Archive > Voice Over IP in UK > September 2005 > Sipgate outage Sunday
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Sipgate outage Sunday
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| Ivor Jones 2005-09-22, 7:45 am |
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This has just been posted on the info page on Sipgate's website:
> Sunday evening Sept 18, we experienced a problem where users could
> not make outbound chargeable calls. Basically there was an interface
> break where networks integrated with sipgate could not see if the user
> had credit in the account and so would not complete the call. We have
> fixed this by using multiple notifications for redundancy. This problem
> should not occur again. We apologise for any inconvenience this may
>have caused.
Ivor
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| brown@blueyonder.co.uk 2005-09-22, 7:45 am |
| On Thu, 22 Sep 2005 12:14:59 +0100, "Ivor Jones"
<ivor@despammed.invalid> wrote:
>
>This has just been posted on the info page on Sipgate's website:
Oh dear me I see Sipgate are at it again with their excuses for bad
service thank God for Voipfone .
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| Ivor Jones 2005-09-22, 8:45 pm |
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<brown@blueyonder.co.uk> wrote in message
news:vo65j11upou4392ci43g2p4rnbdvidch8q@
4ax.com
> On Thu, 22 Sep 2005 12:14:59 +0100, "Ivor Jones"
> <ivor@despammed.invalid> wrote:
>
> Oh dear me I see Sipgate are at it again with their
> excuses for bad service thank God for Voipfone .
So a problem external to Sipgate was their fault..? How do you work that
out..? Granted it perhaps should have been picked up on sooner but it
wasn't directly their fault.
Ivor
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| Mathew Curtis 2005-09-22, 8:45 pm |
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Ivor Jones wrote:
> This has just been posted on the info page on Sipgate's website:
>
>
> Ivor
May be i read this wrong but it sounds like a third party network needs
to look at the users account to see the balance firstly what the hell
for and secondly the words security alert and data protection springs
to mind
Mat
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| Dexter@blueyonder.co.uk 2005-09-22, 8:45 pm |
| On 22 Sep 2005 07:11:45 -0700, "Mathew Curtis"
<mathew.j.curtis@gmail.com> wrote:
>May be i read this wrong but it sounds like a third party network needs
>to look at the users account to see the balance firstly what the hell
>for and secondly the words security alert and data protection springs
>to mind
Sipgate is all excuses and no service half the time they come up with
all kinds of excuses to try and hide their own incompetence Mat .
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| Ivor Jones 2005-09-22, 8:45 pm |
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<Dexter@blueyonder.co.uk> wrote in message
news:idf5j191t7qult7nr2r3j5uhs1jagplrk3@
4ax.com
> On 22 Sep 2005 07:11:45 -0700, "Mathew Curtis"
> <mathew.j.curtis@gmail.com> wrote:
>
>
> Sipgate is all excuses and no service half the time they
> come up with all kinds of excuses to try and hide their
> own incompetence Mat .
Dex, you complain when they say nothing and even when they do..! What on
earth is going to satisfy you..?
It's far more likely that any 3rd party network merely gets a yes/no as to
whether the user has sufficient credit or not to make the call, they
wouldn't need to see the exact balance nor any personal user details.
Since the Germans have far stricter data protection laws than the UK (they
even have auditors that go in to check compliance) I very much doubt any
access to confidential data happens.
Ivor
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| Dexter@blueyonder.co.uk 2005-09-22, 8:45 pm |
| On Thu, 22 Sep 2005 15:35:00 +0100, "Ivor Jones"
<ivor@despammed.invalid> wrote:
>What on earth is going to satisfy you..?
A service level that other providers give and I get from other
providers I left Sipgate because they are totally incapable of
providing that level of service .
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| Ivor Jones 2005-09-22, 8:45 pm |
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<Dexter@blueyonder.co.uk> wrote in message
news:j4h5j19oh97pl1umc50v8vlf53e2torql1@
4ax.com
> On Thu, 22 Sep 2005 15:35:00 +0100, "Ivor Jones"
> <ivor@despammed.invalid> wrote:
>
>
> A service level that other providers give and I get from
> other providers I left Sipgate because they are totally
> incapable of providing that level of service .
You're complaining about the level of service from a company you are not a
customer of..? That's rather a tall order..!
BTW I notice you are only selectively replying to my post, what are your
comments on the rest of it..? Also I am still waiting for your proof of
the serious allegations you have made against me personally.
Ivor
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"Ivor Jones" <ivor@despammed.invalid> wrote in message
news:3pfrvtFa9bgtU1@individual.net...
>
>
> <brown@blueyonder.co.uk> wrote in message
> news:vo65j11upou4392ci43g2p4rnbdvidch8q@
4ax.com
>
> So a problem external to Sipgate was their fault..? How do you work that
> out..? Granted it perhaps should have been picked up on sooner but it
> wasn't directly their fault.
>
Ok a few points.
They say "networks" this means more than 1 so I would from that assume that
the failed interface was theirs, secondly they should have had resiliancy
in place and finaly monitoring this type of thing is very simple and should
have been picked up almost straight away, Any network fault that stops
service and more importantly REVENUE should be resolved ASAP and have been
monitored.
This is not knocking Sipgate this goes for any supplier of
telecommunications, The thing with many of the VOIP suppliers, Is that they
have come from the data arena and some seem a bit lax when it comes to
resilancy.
Ian
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| Ivor Jones 2005-09-22, 8:45 pm |
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"Ian" <spam"AT"bathfordhill.co.uk> wrote in message
news:11j5i4qhuf8no9b@corp.supernews.com
[snip]
> Ok a few points.
>
> They say "networks" this means more than 1 so I would
> from that assume that the failed interface was theirs,
> secondly they should have had resiliancy in place and
> finaly monitoring this type of thing is very simple and
> should have been picked up almost straight away, Any
> network fault that stops service and more importantly
> REVENUE should be resolved ASAP and have been monitored.
Indeed, I agree, but they say this has now been done, so hopefully it will
be a one-off. It doesn't necessarily mean the interface was at their end
though, it could have been midway between them and whoever; unlike BT,
there are an awful lot of intermediate links in the chain on a VoIP
connection. I don't know, I'm just speculating.
> This is not knocking Sipgate this goes for any supplier of
> telecommunications, The thing with many of the VOIP
> suppliers, Is that they have come from the data arena and
> some seem a bit lax when it comes to resilancy.
They're not alone in that, but you're right.
Anyway, with luck it's ok now. (Cue Dexter)
Ivor
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| David Floyd 2005-09-22, 8:45 pm |
| In message of Thu, 22 Sep 2005, Ivor Jones writes
>
>
><Dexter@blueyonder.co.uk> wrote in message
> news:j4h5j19oh97pl1umc50v8vlf53e2torql1@
4ax.com
>
>You're complaining about the level of service from a company you are not a
>customer of..? That's rather a tall order..!
>
>BTW I notice you are only selectively replying to my post, what are your
>comments on the rest of it..? Also I am still waiting for your proof of
>the serious allegations you have made against me personally.
>
For Christ's sake Ivor - give a rest, otherwise the kids will still get
at you.
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David Floyd wrote:
> In message of Thu, 22 Sep 2005, Ivor Jones writes
>
> For Christ's sake Ivor - give a rest, otherwise the kids will still get
> at you.
Hear hear - by now everybody knows who's got what axe to grind, and
frankly my dear, we don't give damn :=) (about allegations or any other
other not-pertinent BS). We are all looking forward to a garbage-free
discussion group: a valuable resource for both newbies and veterans,
but hitherto despoiled by a few brats. So please Ivor - don't reply to
the garbage.
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| brown@blueyonder.co.uk 2005-09-22, 8:45 pm |
| On Thu, 22 Sep 2005 17:24:08 +0100, David Floyd <david@floyd.org.uk>
wrote:
>For Christ's sake Ivor - give a rest, otherwise the kids will still get
>at you.
David this Jones bloke is ruining this forum, I only joined the forum
a couple of weeks ago and I am sick of Jones constantly backing up
Sipgate and I know two of my friends have left the forum so far .
I would suggest that he leaves before this fourum becomes none
existent or get it re named uk.telecom.sipgate then we will all know
where we stand .
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| Ivor Jones 2005-09-22, 8:45 pm |
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<brown@blueyonder.co.uk> wrote in message
news:ves5j159lsog0keh2qf2fsbeoatomds2e0@
4ax.com
> On Thu, 22 Sep 2005 17:24:08 +0100, David Floyd
> <david@floyd.org.uk> wrote:
>
>
> David this Jones bloke is ruining this forum, I only
> joined the forum a couple of weeks ago and I am sick of
> Jones constantly backing up Sipgate and I know two of my
> friends have left the forum so far .
> I would suggest that he leaves before this fourum becomes
> none existent or get it re named uk.telecom.sipgate then
> we will all know where we stand .
Everyone is entitled to their opinion. You, Dex, Stefan etc. don't like
Sipgate, fine, I couldn't care less and I doubt that Sipgate give two
hoots either. However, constantly having a go at me just because I say I
am satisfied with their service gets us nowhere. Other people are
constantly saying how much they like Vonage, Voipfone or whoever, you
don't see me slagging them off for it and I don't see you doing so,
either.
Treat everyone equally, ok..?
By the way, this is a newsgroup not a forum, there's a difference.
Ivor
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| themgt 2005-09-22, 8:45 pm |
| Ivor Jones wrote:
> Everyone is entitled to their opinion. You, Dex, Stefan etc.
He IS Dex.
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| Mark Cohen 2005-09-22, 8:45 pm |
| Brown, we have enough trolls in this group as it is. We don't need another.
You only joined a couple of weeks ago? Then shut the hell up before you
start and you might learn something in the bargain. Who are you to say that
anyone is ruining this forum mister. Why don't you and Dex and Stefan go
start uk.telecom.trolls or better yet uk.telecom.trolls.idiots (I'm sure you
know the 3 moderators I think would be good).
Incidentally, there is no 4 in forum.
M.
<brown@blueyonder.co.uk> wrote in message
news:ves5j159lsog0keh2qf2fsbeoatomds2e0@
4ax.com...
> On Thu, 22 Sep 2005 17:24:08 +0100, David Floyd <david@floyd.org.uk>
> wrote:
>
>
> David this Jones bloke is ruining this forum, I only joined the forum
> a couple of weeks ago and I am sick of Jones constantly backing up
> Sipgate and I know two of my friends have left the forum so far .
> I would suggest that he leaves before this fourum becomes none
> existent or get it re named uk.telecom.sipgate then we will all know
> where we stand .
| |
| themgt 2005-09-22, 8:45 pm |
| Mark Cohen wrote:
> Brown, we have enough trolls in this group as it is. We don't need another.
Dexter@blueyonder.co.uk and brown@blueyonder.co.uk are the same person
posting from freedom2surf and blueyonder respectively.
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| turtill@hotmail.com 2005-09-22, 8:45 pm |
| On Thu, 22 Sep 2005 19:19:51 +0100, "Ivor Jones"
<ivor@despammed.invalid> wrote:
>
>
><brown@blueyonder.co.uk> wrote in message
> news:ves5j159lsog0keh2qf2fsbeoatomds2e0@
4ax.com
>
>Everyone is entitled to their opinion. You, Dex, Stefan etc. don't like
>Sipgate, fine, I couldn't care less and I doubt that Sipgate give two
>hoots either. However, constantly having a go at me just because I say I
>am satisfied with their service gets us nowhere. Other people are
>constantly saying how much they like Vonage, Voipfone or whoever, you
>don't see me slagging them off for it and I don't see you doing so,
>either.
There are only 2 posters. Dexter is using one of his many aliases but
not attacking me for once. The other one is using many aliases and
usually attacks 'Dexter' on uk.people.disability but this time it
suits his purpose to side with him. Just check google and you will see
these aliases have no history. I know who they are though and they
know it but I would prefer to leave it there and just have a peaceful
and informative ng where voip can be discussed so please Dexter and
Brown/Stefan just let sleeping dogs lie and stick to voip.
pete
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| themgt 2005-09-22, 8:45 pm |
| turtill@hotmail.com wrote:
<snip>
> please Dexter and Brown/Stefan just let sleeping dogs lie and stick to voip.
(sigh)
It's not really credible for Stefan and brown@blueyonder.co.uk to be the
same person as one posts from NTL in Rochdale and the other from
Blueyonder in Preston.
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| turtill@hotmail.com 2005-09-22, 8:45 pm |
| On Thu, 22 Sep 2005 19:55:35 GMT, themgt <themgt@morningstar.eu.org>
wrote:
>turtill@hotmail.com wrote:
><snip>
>
>(sigh)
>
>It's not really credible for Stefan and brown@blueyonder.co.uk to be the
>same person as one posts from NTL in Rochdale and the other from
>Blueyonder in Preston.
Dexter and his partner live near Preston. The other poster lives in
Hampshire but has access to servers at NTL. He has posted in Dexters
style to throw folks off the scent IMO. However Dexter and the other
poster are both known for the number of ISP's they use and the
different names too.
pete
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| On Fri, 23 Sep 2005 00:49:55 +0100, turtill@hotmail.com wrote:
>On Thu, 22 Sep 2005 19:55:35 GMT, themgt <themgt@morningstar.eu.org>
>wrote:
>
>
>Dexter and his partner live near Preston. The other poster lives in
>Hampshire but has access to servers at NTL. He has posted in Dexters
>style to throw folks off the scent IMO. However Dexter and the other
>poster are both known for the number of ISP's they use and the
>different names too.
>pete
Heres another total fabriation from the master of lies.
I have NO access to NTL and wouldnt touch it with a bargepole
You are just doing your usual trick of posting lies and allegations
and like always you have no proof to back up your allegations. I was
posting and readng this group long before you found it.
You only found the group after trolling around to find where I posted
so you could continue you never ending abuse
You are famous for the amount of anonymous ID's you use and for the
massive amount of dialups and ISP's that you use and have got booted
from for abuse.
--
Just livin the Vida Sofa
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| turtill@hotmail.com 2005-09-23, 5:45 pm |
| On Fri, 23 Sep 2005 07:56:16 +0100, Tone <tone@spamcop.net> wrote:
>On Fri, 23 Sep 2005 00:49:55 +0100, turtill@hotmail.com wrote:
>
>
>Heres another total fabriation from the master of lies.
>I have NO access to NTL and wouldnt touch it with a bargepole
>You are just doing your usual trick of posting lies and allegations
>and like always you have no proof to back up your allegations. I was
>posting and readng this group long before you found it.
>
>You only found the group after trolling around to find where I posted
>so you could continue you never ending abuse
>
>You are famous for the amount of anonymous ID's you use and for the
>massive amount of dialups and ISP's that you use and have got booted
>from for abuse.
Who mentioned you?
pete
| |
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| On Fri, 23 Sep 2005 15:03:31 +0100, turtill@hotmail.com wrote:
>On Fri, 23 Sep 2005 07:56:16 +0100, Tone <tone@spamcop.net> wrote:
>
>
>Who mentioned you?
>pete
Indeed, who mentioned you ?
'Sucked in and bagged' I think is the expression
--
Just livin the Vida Sofa
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| Chris Blunt 2005-09-24, 2:45 am |
| On Thu, 22 Sep 2005 19:19:51 +0100, "Ivor Jones"
<ivor@despammed.invalid> wrote:
>
>
><brown@blueyonder.co.uk> wrote in message
> news:ves5j159lsog0keh2qf2fsbeoatomds2e0@
4ax.com
>
>Everyone is entitled to their opinion. You, Dex, Stefan etc. don't like
>Sipgate, fine, I couldn't care less and I doubt that Sipgate give two
>hoots either.
I think you've put your finger on the root of the problem with Sipgate
there. Any business hoping to become successful *should* be very
concerned about why its dissatisfied customers abandon them in favour
of their competitors. If Sipgate really don't give two hoots then they
don't deserve to stay around for long.
Chris
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| Ivor Jones 2005-09-24, 2:45 am |
|
"Chris Blunt" <chris_blunt@despammed.com> wrote in message
news:dli9j1h75va8vipe1fhmc8bh0opjqvm1n1@
4ax.com
[snip]
> I think you've put your finger on the root of the problem
> with Sipgate there. Any business hoping to become
> successful *should* be very concerned about why its
> dissatisfied customers abandon them in favour of their
> competitors. If Sipgate really don't give two hoots then
> they don't deserve to stay around for long.
>
> Chris
You miss my point, Chris. I am sure they do care why *genuine* customers
are dissatisfied.
Ivor
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