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Home > Archive > Voice Over IP in UK > October 2006 > Stock Shortage of SPA3000
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Stock Shortage of SPA3000
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| I had on order from a company in Spain PC B#x) a SPA3000, but they
left me hanging (with my money) for 3 weeks, so I got a refund
instead. I ordered from a UK internet company "broa#dbandstuff.#o.#k"
the same item, which when I ordered it, said they had stock, but 2
days later, emailed me to say "the order status has been changed to
awaiting delivery" bollocks. I immediatley asked for a refund, to
which I got an email saying, they would do so (but as yet has not hit
my credit card account, I will keep you posted).
I am over in the UK from the 26th of Oct to the 30th, so can anybody
recommend a company who may have this item, who is reliable enough (if
I order now) to get the part delivered to the address where I am
staying, in the UK, in time for me to take it with me, back to Spain?
Thanking you in advance.
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| Mark brought next idea :
> I had on order from a company in Spain PC B#x) a SPA3000, but they
> left me hanging (with my money) for 3 weeks, so I got a refund
> instead. I ordered from a UK internet company "broa#dbandstuff.#o.#k"
> the same item, which when I ordered it, said they had stock, but 2
> days later, emailed me to say "the order status has been changed to
> awaiting delivery" bollocks. I immediatley asked for a refund, to
> which I got an email saying, they would do so (but as yet has not hit
> my credit card account, I will keep you posted).
>
> I am over in the UK from the 26th of Oct to the 30th, so can anybody
> recommend a company who may have this item, who is reliable enough (if
> I order now) to get the part delivered to the address where I am
> staying, in the UK, in time for me to take it with me, back to Spain?
> Thanking you in advance.
www.provu.com is a good place to start.
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| Chris Blunt 2006-10-19, 1:11 am |
| On Wed, 18 Oct 2006 22:03:03 +0100, Jono <nothanks@blueyonder.invalid>
wrote:
>Mark brought next idea :
>
>www.provu.com is a good place to start.
I'm also considering buying a SPA-3000, but I've notice it has now
been superceded with a new model, the SPA-3102.
Both models seem to be priced the same, so would there be any reason
to still buy the 3000 instead of the 3102?
Chris
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| Chris Blunt expressed precisely :
> On Wed, 18 Oct 2006 22:03:03 +0100, Jono <nothanks@blueyonder.invalid>
> wrote:
>
> I'm also considering buying a SPA-3000, but I've notice it has now
> been superceded with a new model, the SPA-3102.
>
> Both models seem to be priced the same, so would there be any reason
> to still buy the 3000 instead of the 3102?
>
> Chris
The 3000 is slightly less complicated than the 3102 - the latter having
a router built in (not an ADSL modem)
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| Thomas Kenyon 2006-10-19, 1:11 pm |
| Jono wrote:
> Chris Blunt expressed precisely :
>
>
> The 3000 is slightly less complicated than the 3102 - the latter having
> a router built in (not an ADSL modem)
>
>
Does it periodically crash and need power cycling and refuse every 3 or
so calls passed to it? (for outgoing)
If not they shouldn't give it a name that makes it sound like it's a new
version of the SPA 3000, it would make it clearly a completely different
beast.
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| Thomas Kenyon pretended :
> Jono wrote:
> Does it periodically crash and need power cycling and refuse every 3 or so
> calls passed to it? (for outgoing)
>
> If not they shouldn't give it a name that makes it sound like it's a new
> version of the SPA 3000, it would make it clearly a completely different
> beast.
Hmm. I've got 2 SPA3000s, one of which needs power cycling once a
fortnight, the other, never.
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| On Wed, 18 Oct 2006 22:37:24 +0200, Mark <Mark@> wrote:
>I had on order from a company in Spain PC B#x) a SPA3000, but they
>left me hanging (with my money) for 3 weeks, so I got a refund
>instead. I ordered from a UK internet company "broa#dbandstuff.#o.#k"
>the same item, which when I ordered it, said they had stock, but 2
>days later, emailed me to say "the order status has been changed to
>awaiting delivery" bollocks. I immediatley asked for a refund, to
>which I got an email saying, they would do so (but as yet has not hit
>my credit card account, I will keep you posted).
Credit hit my account, but 2.26€ light.
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| On Thu, 19 Oct 2006 07:36:39 +0100, Jono <nothanks@blueyonder.invalid>
wrote:
>Chris Blunt expressed precisely :
>
>
>The 3000 is slightly less complicated than the 3102 - the latter having
>a router built in (not an ADSL modem)
I'm getting a bit confused. I already have a wired/wireless ADSL
router, so can I use the 3102 instead?
Is the 3102 as good as the 3000?
Another question, I would have liked another telephone connection to
go to my fax machine only, can I use two 3000/3102 in tandem. Each
with its own phone number from my VOIP provider, 1 connected to my
landline in, exisisting house phone system and Ethernet. With the
other just connected to the Ethernet and my fax machine?
My house is empty sometimes for months on end, with nobody to do a
power up reset, if the 3000/3102 hangs. Is there a reliability problem
with this device? (see later posts)
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| I ordered from a UK internet company "broa#dbandstuff.#o.#k"
>
>Credit hit my account, but 2.26€ light.
They are saying the reason for the shortfall is because, the exchange
rate between Euro's and Sterling changed 2% in 4 days!
I don't remember reading that anywhere?
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| On Fri, 20 Oct 2006 15:21:39 +0200, Mark <Mark@> wrote:
>I ordered from a UK internet company "broa#dbandstuff.#o.#k"
>
>They are saying the reason for the shortfall is because, the exchange
>rate between Euro's and Sterling changed 2% in 4 days!
>
>I don't remember reading that anywhere?
I replied to them, suggesting that this is not the case, and Keir
Groves of www.broadbandstuff.co.uk says thats the end of it, you sort
it out with your bank. Thanks Keir.
| |
| Andrew Gabriel 2006-10-20, 7:11 pm |
| In article <mn.9c3a7d6ae32ec71c.48968@blueyonder.invalid>,
Jono <nothanks@blueyonder.invalid> writes:
> Thomas Kenyon pretended :
>
> Hmm. I've got 2 SPA3000s, one of which needs power cycling once a
> fortnight, the other, never.
Hmm, I've got 4 of them, and none have ever needed power cycling
in the 16 months they've been in use, nor refused a call passed to
them.
--
Andrew Gabriel
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| Thomas Kenyon 2006-10-20, 7:11 pm |
| Andrew Gabriel wrote:
> In article <mn.9c3a7d6ae32ec71c.48968@blueyonder.invalid>,
> Jono <nothanks@blueyonder.invalid> writes:
>
> Hmm, I've got 4 of them, and none have ever needed power cycling
> in the 16 months they've been in use, nor refused a call passed to
> them.
>
This is the Linksys version running software version 3.1.10(GWd) on
hardware version 2.0.1(306c).
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| On Fri, 20 Oct 2006 17:20:37 +0200, Mark <Mark@> wrote:
>I replied to them, suggesting that this is not the case, and Keir
>Groves of www.broadbandstuff.co.uk says thats the end of it, you sort
>it out with your bank. Thanks Keir.
That's the problem when you use a credit card based in one currency to buy
something in a second currency.
I have experienced this a few times it is a problem if you need to get a
refund and the exchange rate has changed. Nothing to do with broadbandstuff
but in fact it is the credit card company who set the rates. Perhaps if you
don't understand the system you shouldn't use your credit card for such
transaction. Certainly not broadbandstuff fault. And yes the euro rate has
charged every day either up or day for the last month or so, so there was
bound to be a fluctuation one way or another.
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| Chris Blunt 2006-10-21, 7:11 am |
| On Fri, 20 Oct 2006 17:20:37 +0200, Mark <Mark@> wrote:
>On Fri, 20 Oct 2006 15:21:39 +0200, Mark <Mark@> wrote:
>
>
>I replied to them, suggesting that this is not the case, and Keir
>Groves of www.broadbandstuff.co.uk says thats the end of it, you sort
>it out with your bank. Thanks Keir.
When your card is charged with an amount in foreign currency you get
the buying rate. When its credited you get the selling rate. The
difference between the two could easily exceed 2%. That's the way your
credit card company works, its not the fault of the company you dealt
with.
Chris
| |
| Thomas Sandford 2006-10-21, 1:11 pm |
| "Chris Blunt" <chris_blunt@spamfence.net> wrote in message
news:sdujj211r48e35l6o7eomi90np5vd97n1l@
4ax.com...
> When your card is charged with an amount in foreign currency you get
> the buying rate. When its credited you get the selling rate. The
> difference between the two could easily exceed 2%. That's the way your
> credit card company works, its not the fault of the company you dealt
> with.
It is. The rules the credit card companies normally set for this sort of
thing is that cards should not be debited until the goods are ready for
dispatch. If they take a chance on it it is for them to make the full amount
good to you.
--
Thomas Sandford
| |
| Chris Blunt 2006-10-21, 1:11 pm |
| On Sat, 21 Oct 2006 16:28:46 +0100, "Thomas Sandford"
<${thomas/03$}@paradisegreen.co.uk> wrote:
>"Chris Blunt" <chris_blunt@spamfence.net> wrote in message
> news:sdujj211r48e35l6o7eomi90np5vd97n1l@
4ax.com...
>
>It is. The rules the credit card companies normally set for this sort of
>thing is that cards should not be debited until the goods are ready for
>dispatch. If they take a chance on it it is for them to make the full amount
>good to you.
Do you have any reference for this "rule"? As far as I'm aware, its
entirely up to the company at which point they charge your credit
card.
But this isn't the issue here anyway. The company has refunded the
full amount they originally charged. The fact that the buyer's credit
card company converted that amount to his local currency at a
different exchange rate is not the fault of the company he did
business with.
Chris
| |
| Andrew Gabriel 2006-10-21, 7:11 pm |
| In article <rD9_g.24120$Or2.10690@newsfe7-gui.ntli.net>,
Thomas Kenyon <tom@art-it-services.co.uk> writes:
> Andrew Gabriel wrote:
> This is the Linksys version running software version 3.1.10(GWd) on
> hardware version 2.0.1(306c).
My 4 units are running:
3.1.7(GWg) on 2.0.1(81e2)
3.1.7(GWg) on 2.0.1(4171)
2.0.13(GWg) on 2.0.1(81e2)
2.0.13(GWg) on 2.0.1(4171)
--
Andrew Gabriel
| |
| Andrew Gabriel 2006-10-21, 7:11 pm |
| In article <92ljj290l7cdaeac5po79l1flidpe81o23@4ax.com>,
elk <elk@---.---> writes:
> On Fri, 20 Oct 2006 17:20:37 +0200, Mark <Mark@> wrote:
>
>
> That's the problem when you use a credit card based in one currency to buy
> something in a second currency.
That's not the case here. It's a UK company quoting prices in £'s.
Go back to the card company. IME, as there's no chargeback of
exactly the same amount, the card company will do the chargeback
which has to be the original amount. I was only claiming part of
the sum back as part of the order was correctly delivered, but
card company said they could only chargeback exactly the same
amount as the original payment. It will then be up to
broadbandstuff to negotiate with you to recover anything they
have already paid you or payment for any partial order you have
received. When this happened to me, I never heard from them
again (wasn't broadbandstuff in my case).
--
Andrew Gabriel
| |
| Tim Bray 2006-10-21, 7:11 pm |
| Jono wrote:
>
> www.provu.com is a good place to start.
>
We don't have any more SPA-3000's at ProVu.
Tim
| |
| Tim Bray 2006-10-21, 7:11 pm |
| Mark wrote:
> I'm getting a bit confused. I already have a wired/wireless ADSL
> router, so can I use the 3102 instead?
Yes. Forget about the router bit.
Instructions
1) Connect PC to LAN port of SPA-3102. Let PC get an IP address using DHCP.
2) Web browse to SPA-3102 - IP will be the default gateway. Enable the
web interface on the WAN connection
3) Connect SPA-3102 to your existing router using the WAN(Internet)
port. It will acquire an IP address using DHCP. Forget the LAN port exists.
Tim
| |
| Chris Blunt 2006-10-22, 1:11 am |
| On Sat, 21 Oct 2006 21:23:17 +0100, Tim Bray <nutnews@kooky.org>
wrote:
>Jono wrote:
>
>We don't have any more SPA-3000's at ProVu.
Neither do you have any SPA-3102's in stock according to the web site.
Any idea when I'll be able to order one?
Chris
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| On 21 Oct 2006 18:57:54 GMT, andrew@cucumber.demon.co.uk (Andrew Gabriel)
wrote:
>That's not the case here. It's a UK company quoting prices in £'s.
That is the case, he isn't in the UK as he is giving the prices in euros. I
believe in another thread he said he was in Spain.
So his card company has to buy and sell him pounds for the transaction. As in
all such transaction the buying and selling rates are not the same.
| |
| Andrew Gabriel 2006-10-22, 7:11 am |
| In article <0vhmj251qm44ql4679nhnupqbl2dbrerma@4ax.com>,
elk <elk@---.---> writes:
> On 21 Oct 2006 18:57:54 GMT, andrew@cucumber.demon.co.uk (Andrew Gabriel)
> wrote:
>
>
> That is the case, he isn't in the UK as he is giving the prices in euros. I
> believe in another thread he said he was in Spain.
They claim to be Future1 Systems Ltd, Hove, Brighton.
I can't see any prices in euros.
--
Andrew Gabriel
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| Tim Bray 2006-10-22, 7:11 am |
| Chris Blunt wrote:
> Neither do you have any SPA-3102's in stock according to the web site.
> Any idea when I'll be able to order one?
There are 2 things messing things up at the moment.
1) ProVu moved premises on Friday. So some stock that came in on
Friday isn't booked onto the system. IVe no idea if 3102's were in this.
2) Linksys moved their warehouse from The Netherlands to Czech. This
has caused no end of delays getting things in.
If you put an enquiry into provu, we'll call/email you when they come in.
Tim
| |
|
| On Sun, 22 Oct 2006 00:43:19 +0800, Chris Blunt
<chris_blunt@spamfence.net> wrote:
>On Sat, 21 Oct 2006 16:28:46 +0100, "Thomas Sandford"
><${thomas/03$}@paradisegreen.co.uk> wrote:
>
>
>Do you have any reference for this "rule"? As far as I'm aware, its
>entirely up to the company at which point they charge your credit
>card.
>
>But this isn't the issue here anyway. The company has refunded the
>full amount they originally charged. The fact that the buyer's credit
>card company converted that amount to his local currency at a
>different exchange rate is not the fault of the company he did
>business with.
>
>Chris
Its not my fault either, but I am the one short, so I am the one who
should pay? Yes I am in Spain, and the funds came from a Spanish
Credit Card account. But I thought we were all in the same EU club. My
gripe is (and I would not normally argue over 2 Euro's) their web site
told me they had stock, (I already explained that I cancelled an order
with another company, because they were awaiting stock). So this was
the main reason, I placed the order with them, When they later told me
their web site had lied to me, that's when I asked for the refund, and
that's when I started getting Shltty when they refunded me light!
| |
| Andrew Gabriel 2006-10-22, 7:11 pm |
| In article <453b5cfe$0$624$5a6aecb4@news.aaisp.net.uk>,
andrew@cucumber.demon.co.uk (Andrew Gabriel) writes:
> In article <0vhmj251qm44ql4679nhnupqbl2dbrerma@4ax.com>,
> elk <elk@---.---> writes:
>
> They claim to be Future1 Systems Ltd, Hove, Brighton.
> I can't see any prices in euros.
Oh sorry, I thought you were saying broadbandstuff was spanish.
Just realised it's Mark who is spanish (or at least in Spain).
No idea what spanish credit card rules are (the french don't
allow credit cards at all).
--
Andrew Gabriel
| |
| JohnDW 2006-10-22, 7:11 pm |
| Andrew Gabriel, in article <453bde96$0$626$5a6aecb4
@news.aaisp.net.uk>, says...
>
>Oh sorry, I thought you were saying broadbandstuff was spanish.
>Just realised it's Mark who is spanish (or at least in Spain).
>No idea what spanish credit card rules are (the french don't
>allow credit cards at all).
>
>
Yes, they do, I've one in my pocket, Mastercard issued by my
French bank and billed in Euros.
The problem the OP had was the original charge was made in GBP
by a UK company to a Euro credit card. The recharge was also
made in GBP to a Euro card. Unfortuanatley, the exchange rate
had changed between the two transactions so the OP lost out.
Happens all the time when dealing with such "foreign"
companies located outside the Euro zone...
--
JohnW.
Please change nospam to news to mail me.
| |
|
| Tim Bray wrote:
> Chris Blunt wrote:
>
>
> There are 2 things messing things up at the moment.
>
> 1) ProVu moved premises on Friday. So some stock that came in on
> Friday isn't booked onto the system. IVe no idea if 3102's were in this.
>
> 2) Linksys moved their warehouse from The Netherlands to Czech. This
> has caused no end of delays getting things in.
>
>
> If you put an enquiry into provu, we'll call/email you when they come in.
>
>
> Tim
Yes, SPA-3102s are in. The stock status on the website isn't real time,
you're always best off phoning or emailing to find out if something is
in or not.
We have a few 3102s in at the moment but as Tim says, Linksys are short
of stock in Europe at the moment.
Paul.
| |
| Chris Blunt 2006-10-24, 7:11 am |
| On Sun, 22 Oct 2006 21:07:33 +0200, Mark <Mark@> wrote:
>On Sun, 22 Oct 2006 00:43:19 +0800, Chris Blunt
><chris_blunt@spamfence.net> wrote:
>
>
>Its not my fault either, but I am the one short, so I am the one who
>should pay?
Yes, you are. The reason being that you were the one who chose to use
a credit card billed in a different currency from the one the company
who you bought from prices their goods in. By doing that you became
exposed to the risks of currency fluctuations, just as anyone else who
carries out business across currencies is.
If you had used a credit card billed in Sterling the problem would not
have arisen.
>Yes I am in Spain, and the funds came from a Spanish
>Credit Card account. But I thought we were all in the same EU club.
We are, but we don't all use the same currency.
>My
>gripe is (and I would not normally argue over 2 Euro's) their web site
>told me they had stock, (I already explained that I cancelled an order
>with another company, because they were awaiting stock). So this was
>the main reason, I placed the order with them
I do agree they shouldn't really have told you they had the product in
stock at the time they accepted your order if in actual fact they
didn't.
>When they later told me
>their web site had lied to me, that's when I asked for the refund, and
>that's when I started getting Shltty when they refunded me light!
I'm not sure how you were expecting them to have handled it any
differently. There's no way the company could have known what exchange
rate your Spanish credit card company had used to initially charge you
at. Neither could they have had any control over the rate used to
credit your refund at.
Chris
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