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Home > Archive > Voice Over IP in UK > October 2006 > Bloody Sipgate Again - The Last Straw This Time !!!!!!!!!XXXX!!!!!!!!!!!
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Bloody Sipgate Again - The Last Straw This Time !!!!!!!!!XXXX!!!!!!!!!!!
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| Mr Woo 2006-10-25, 1:12 am |
| Well I have had my share of problems with Sipgate. Most of them have
been due to network problems and outages with Sipgate which have been
reported in this group.
This morning, when needing to make an important call to Spain, I
receive a message from a voice telling me that I 'don't have enough
credit to make the call'. Upon checking my Sipgate home page, I
discover that I have thirteen pounds credit, a few pence of which I
used successfully last night. Anyone else in the same boat?
This is the last straw for me, coming at just the time when the call
is important. Yes, I can make the call by other means, but that is not
the point.
So, after a year or so of failures and problems it is time for me to
look elsewhere for a VOIP provider. I am looking for recommendations
for a new provider. My requirements are simple. I need one geographic
UK number and would prefer credit that doesn't expire. My calling
pattern is simple, with a number of short calls throughout the day to
European countries such as Spain, Germany and France. In about three
months I will own a property in Spain and the ability to have another
account with the same provider to allow free 'same network' calls
between here and the foreign property will be important.
Looking for suggestions and please don't say 'told you so'.
W.
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| Phil Collin 2006-10-25, 7:11 am |
| Mr Woo wrote:
> Well I have had my share of problems with Sipgate. Most of them have
> been due to network problems and outages with Sipgate which have been
> reported in this group.
>
> This morning, when needing to make an important call to Spain, I
> receive a message from a voice telling me that I 'don't have enough
> credit to make the call'. Upon checking my Sipgate home page, I
> discover that I have thirteen pounds credit, a few pence of which I
> used successfully last night. Anyone else in the same boat?
>
> This is the last straw for me, coming at just the time when the call
> is important. Yes, I can make the call by other means, but that is not
> the point.
>
> So, after a year or so of failures and problems it is time for me to
> look elsewhere for a VOIP provider. I am looking for recommendations
> for a new provider. My requirements are simple. I need one geographic
> UK number and would prefer credit that doesn't expire. My calling
> pattern is simple, with a number of short calls throughout the day to
> European countries such as Spain, Germany and France. In about three
> months I will own a property in Spain and the ability to have another
> account with the same provider to allow free 'same network' calls
> between here and the foreign property will be important.
>
> Looking for suggestions and please don't say 'told you so'.
>
>
> W.
>
I'm biased because its our company but VoiceHost can provide everything
you have asked for.
Phil
--
Phil Collin
Partner Manager
T: 0870 861 0 300
E: phil.collin@voicehost.co.uk
W: www.voicehost.co.uk
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| Brian A 2006-10-25, 7:11 am |
| On Wed, 25 Oct 2006 10:10:19 +0100, Phil Collin
<phil.collin@datametrics.co.uk> wrote:
>Mr Woo wrote:
>I'm biased because its our company but VoiceHost can provide everything
>you have asked for.
>Phil
Notwithstanding any suggestions that may be made re providers for
international calls,
there isn't usually any need to have the same provider for both
parties to have free calls as you can link via sipbroker. Check out
sipbroker.com - There are some providers that don't work with
sipbroker but they are in a small minority.
Remove 'no_spam_' from email address.
Skype Free Zone!!
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| Phil Collin 2006-10-25, 7:11 am |
| Brian A wrote:
> On Wed, 25 Oct 2006 10:10:19 +0100, Phil Collin
> <phil.collin@datametrics.co.uk> wrote:
>
> Notwithstanding any suggestions that may be made re providers for
> international calls,
> there isn't usually any need to have the same provider for both
> parties to have free calls as you can link via sipbroker. Check out
> sipbroker.com - There are some providers that don't work with
> sipbroker but they are in a small minority.
> Remove 'no_spam_' from email address.
> Skype Free Zone!!
As Brian rightly points out, if your provider in both locations partners
via sipbroker the calls are indeed free.
We partner and peer with sipbroker among others.
Phil
--
Phil Collin
Partner Manager
T: 0870 861 0 300
E: phil.collin@voicehost.co.uk
W: www.voicehost.co.uk
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"Mr Woo" <me2@privacy.net> wrote in message
news:67utj29e23ota52ofttf834nimhbc9la1d@
news.individual.de...
>
> So, after a year or so of failures and problems it is time for me to
> look elsewhere for a VOIP provider. I am looking for recommendations
> for a new provider. My requirements are simple. I need one geographic
> UK number and would prefer credit that doesn't expire. My calling
> pattern is simple, with a number of short calls throughout the day to
> European countries such as Spain, Germany and France. In about three
> months I will own a property in Spain and the ability to have another
> account with the same provider to allow free 'same network' calls
> between here and the foreign property will be important.
>
> Looking for suggestions and please don't say 'told you so'.
Got to say that I am using a variety of service providers on my trixbox,
including
sipgate, a beta based company and voipfone.
Sipgate and Internetcalls.com which I use sometimes play up but foipfone is
very stable
and looking at my info, usually has the least latency lag.
It is not the cheapest you pay for a geographic number, and call rates are
not the best, but it is for business use
so would rather pay for a service I use and put trust in, than go for a
company which promises the earth , gives
everything at free or near free prices and has no obvious money stream for
long term business and investment.
Voipfone are always adding new features and being proactive, where as
sipgate appears to have given up in the UK
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| RH wrote:
> Got to say that I am using a variety of service providers on my trixbox,
> including
> sipgate, a beta based company and voipfone.
>
> Sipgate and Internetcalls.com which I use sometimes play up but foipfone is
> very stable
> and looking at my info, usually has the least latency lag.
>
> It is not the cheapest you pay for a geographic number, and call rates are
> not the best, but it is for business use
> so would rather pay for a service I use and put trust in, than go for a
> company which promises the earth , gives
> everything at free or near free prices and has no obvious money stream for
> long term business and investment.
I have used voip.co.uk for a few months now and have never had any
problems with their service.. They provide a free geo number (have most
area codes) and can be used either pay as you go (which is what I do,
combined with voipdiscount for any outgoing calls), or you can subscribe
to their £1.99 UK package. I have only used them for incoming calls, so
cant comment on their outgoing calls, but if incoming is anything to go
by they are very good.
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| Mr Woo 2006-10-25, 1:11 pm |
| On Wed, 25 Oct 2006 14:23:54 +0100, Scope <scope@somewhere.com> wrote:
>I have used voip.co.uk for a few months now and have never had any
>problems with their service.. They provide a free geo number (have most
>area codes) and can be used either pay as you go (which is what I do,
>combined with voipdiscount for any outgoing calls), or you can subscribe
>to their £1.99 UK package. I have only used them for incoming calls, so
>cant comment on their outgoing calls, but if incoming is anything to go
>by they are very good.
Many thanks for this. Do you know if the pay as you go credit expires
after a period of time? I looked at their web site but couldn't see
anything there.
Cheers,
W.
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| Mr Woo wrote:
> On Wed, 25 Oct 2006 14:23:54 +0100, Scope <scope@somewhere.com> wrote:
> Many thanks for this. Do you know if the pay as you go credit expires
> after a period of time? I looked at their web site but couldn't see
> anything there.
>
> Cheers,
>
> W.
>
>
To my knowledge it doesnt expire.. It might be worth dropping them an
email and asking for yourself.. Their support is usually very good.
The benefit of going with voip.co.uk is that you can add the £1.99
option later on if you find you start making more and more UK calls, and
keep the number you have given out to your friends/family.
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| Mr Woo 2006-10-25, 7:11 pm |
| Mime-Version: 1.0
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit
X-Trace: individual.net LHgURP2Sg5n5JlrxkZgB8wrvqWTyxSN2cOnI7IfT
AfEZGOiNK5
Xref: number1.nntp.dca.giganews.com uk.telecom.voip:21166
On Wed, 25 Oct 2006 18:15:55 +0100, Scope <scope@somewhere.com> wrote:
>To my knowledge it doesnt expire.. It might be worth dropping them an
>email and asking for yourself.. Their support is usually very good.
Thanks. Will do.
W.
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| Mr Man 2006-10-25, 7:11 pm |
| Mr Woo wrote:
> On Wed, 25 Oct 2006 18:15:55 +0100, Scope <scope@somewhere.com> wrote:
>
>
> Thanks. Will do.
>
> W.
>
Have you looked at voipfone? Calls at 1.2p per minute to Australia,
Austria, Belgium, Canada, China, (& China mobile), Cyprus, Czech
Republic (Prague), Denmark, Estonia, Finland, France, Germany, Greece,
Hungary, Iceland, Ireland, Italy, Israel, Japan, Luxembourg, Monaco,
Netherlands, New Zealand, Norway, Poland, Portugal, Russia (St.
Petersburg & Moscow Central), San Marino, Spain, Sweden, Switzerland,
USA, (& USA mobile), Vatican City.
So good rates to call the destinations you require... You can also port
over your current Sipgate number.
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"Scope" <scope@somewhere.com> wrote in message
news:453f65d8$0$25946$c3e8da3@news.astraweb.com...
> I have used voip.co.uk for a few months now and have never had any
> problems with their service.. They provide a free geo number (have most
> area codes) and can be used either pay as you go (which is what I do,
> combined with voipdiscount for any outgoing calls), or you can subscribe
> to their £1.99 UK package. I have only used them for incoming calls, so
> cant comment on their outgoing calls, but if incoming is anything to go by
> they are very good.
>
I also have an account with voip.co.uk and they very reliable, I've never
had a dropped call, audio is excellent. I am on the package that Scope
mentioned but I paid for a years worth £19.99 which brings the price down to
£1.66/month. There support is the best I've had from any company. I had a
problem with my VOIP router, I didn't buy it from voip.co.uk but they set up
the same router in their office and went through every setting, sent me
screen shots of every VOIP set up screen so I could set things up
identically to theirs, after this didn't work they contacted the router's
manufacturer on my behalf and persuaded them to send me the new firmware 2
weeks before it was publicly released, which fixed the problem. I have never
had support from any company VOIP or otherwise as good as this and bear in
mind my hardware wasn't even bought from them.
| |
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| "Scope" <scope@somewhere.com> wrote in message
news:453f65d8$0$25946$c3e8da3@news.astraweb.com...
> I have used voip.co.uk for a few months now and have never had any
> problems with their service.. They provide a free geo number (have most
> area codes) and can be used either pay as you go (which is what I do,
> combined with voipdiscount for any outgoing calls), or you can subscribe
> to their £1.99 UK package. I have only used them for incoming calls, so
> cant comment on their outgoing calls, but if incoming is anything to go by
> they are very good.
>
I also have an account with voip.co.uk and they very reliable, I've never
had a dropped call, audio is excellent. I am on the package that Scope
mentioned but I paid for a years worth £19.99 which brings the price down to
£1.66/month. There support is the best I've had from any company. I had a
problem with my VOIP router, I didn't buy it from voip.co.uk but they set up
the same router in their office and went through every setting, sent me
screen shots of every VOIP set up screen so I could set things up
identically to theirs, after this didn't work they contacted the router's
manufacturer on my behalf and persuaded them to send me the new firmware 2
weeks before it was publicly released, which fixed the problem. I have never
had support from any company VOIP or otherwise as good as this and bear in
mind my hardware wasn't even bought from them.
| |
| hairydog@despammed.com 2006-10-26, 7:11 pm |
| On Thu, 26 Oct 2006 19:22:08 +0100, "Phil" <nospam@nospam.co.uk>
wrote:
>There support is the best I've had from any company
Seconded. An hour and a half on the phone diagnosing a problem,
without a hint of impatience from them.
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| David Floyd 2006-10-28, 7:11 am |
| In message of Thu, 26 Oct 2006, Phil writes
>
>"Scope" <scope@somewhere.com> wrote in message
>news:453f65d8$0$25946$c3e8da3@news.astraweb.com...
>I also have an account with voip.co.uk and they very reliable, I've never
>had a dropped call, audio is excellent. I am on the package that Scope
>mentioned but I paid for a years worth £19.99 which brings the price down to
>£1.66/month. There support is the best I've had from any company. I had a
>problem with my VOIP router, I didn't buy it from voip.co.uk but they set up
>the same router in their office and went through every setting, sent me
>screen shots of every VOIP set up screen so I could set things up
>identically to theirs, after this didn't work they contacted the router's
>manufacturer on my behalf and persuaded them to send me the new firmware 2
>weeks before it was publicly released, which fixed the problem. I have never
>had support from any company VOIP or otherwise as good as this and bear in
>mind my hardware wasn't even bought from them.
>
>
I would entirely agree with the above. I have been with them for a year
in November having paid £19.99. No problems.
You can have automatic top-up if you want - went your account reaches £5
you can arrange for an automatic DD top up to £10. You don't have to do
this, but I find it convenient.
David
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