Voice Over IP in UK - voip.co.uk line going dead

Author

voip.co.uk line going dead

Steve in Herts

2006-12-03, 7:11 pm

Anyone else been having problems with this? Almost all calls today
have gone silent after about 90 seconds.

Cheers

Steve

Steve in Herts

2006-12-03, 7:11 pm

Anon E Mouse

2006-12-03, 7:11 pm

Steve in Herts wrote:
> On Sun, 03 Dec 2006 19:39:11 GMT, Steve in Herts
> <nospam@invalidaddress.blob> wrote:
>
>
> Outgoing calls only. Incoming calls have been ok.
Same issue here, although the cutoff point has been more random for me.
Happening SIP>SIP and SIP>PSTN for me.

ACDeag

2006-12-03, 7:11 pm

Anon E Mouse pretended :
> Steve in Herts wrote:
> Same issue here, although the cutoff point has been more random for me.
> Happening SIP>SIP and SIP>PSTN for me.

Been happening to me as well.

andy

2006-12-03, 7:11 pm

ACDeag wrote:
> Anon E Mouse pretended :
>
> Been happening to me as well.

At the moment I have their number forwarded to a different SIP address
(Voipcheap), which was ok for a 15 minute call around 5 pm

Ian Pawson

2006-12-03, 7:11 pm

Steve in Herts wrote:
> Anyone else been having problems with this? Almost all calls today
> have gone silent after about 90 seconds.
>
> Cheers
>
> Steve
Yes, gets cut-off after a couple of mins. sip->pstn call

David Floyd

2006-12-03, 7:11 pm

In message of Sun, 3 Dec 2006, Ian Pawson writes
>Steve in Herts wrote:
>Yes, gets cut-off after a couple of mins. sip->pstn call

And the call records show that the calls are 'still in progress' hours
later.

Hope you have all raised a ticket.

Last time this happened I was (and still am) being charged for off peak
calls on a 'per minute' basis. That's because the system thinks there
is more than one call at a time because of the failed call still being
registered. I've been promised a refund when the fault has been sorted
out - but that's over three weeks now! :-(

David

hairydog@despammed.com

2006-12-03, 7:11 pm

On Sun, 03 Dec 2006 19:39:11 GMT, Steve in Herts
<nospam@invalidaddress.blob> wrote:

>Anyone else been having problems with this? Almost all calls today
>have gone silent after about 90 seconds.

Yes, same here. More like 100 to 110 seconds into the call it goes
dead. This has been happening sporadically for a couple of days I'm
told (not done it to me till today) but now EVERY call drops after
about 1 min 50 sec.

This is the same on our two different ATAs, but Sipgate is working
perfectly behind the same router.

{{{{{Welcome}}}}}

2006-12-04, 1:11 am

Thus spaketh andy:
> ACDeag wrote:
>
> At the moment I have their number forwarded to a different SIP address
> (Voipcheap), which was ok for a 15 minute call around 5 pm

I don't use Voip.co.uk, but interested how you forwarded to a sip
address for voipcheap.

I use IPKall and used to have it forward to my sipgate address until the
muppets there stopped allowing it, but never managed to work out what
was needed to forward it to VoIPStunt, which is sister service to
VoIPCheap, have forwarded it to another account for now, but would like
to be able to forward it to my voipstunt account, as pointers?

Mr Woo

2006-12-04, 1:11 am

On Sun, 3 Dec 2006 21:46:07 +0000, David Floyd <david@floyd.org.uk>
wrote:

>Hope you have all raised a ticket.
>
>Last time this happened I was (and still am) being charged for off peak
>calls on a 'per minute' basis. That's because the system thinks there
>is more than one call at a time because of the failed call still being
>registered. I've been promised a refund when the fault has been sorted
>out - but that's over three weeks now! :-(

This happened to me also and I have raised a ticket too. Since the
failed call I have been able to make other calls but they are not
showing on the calls list as the last entry still shows the failed
call still in progress.

I hope this is a temporary glitch which is corrected to my
satisfaction as I came to voip.co.uk looking for a really reliable
VOIP provider to replace Sipgate which I had no end of trouble with.

W.

Geoff

2006-12-04, 7:11 am

David Floyd

2006-12-04, 7:11 am

In message of Mon, 4 Dec 2006, Geoff writes
>On Sun, 03 Dec 2006 19:39:11 GMT, Steve in Herts
><nospam@invalidaddress.blob> wrote:
>
>
>My Skype has been working well with free calls to the US Canada and Oz
>

So, what's that got to do with a voip.co.uk problem?

David Floyd

2006-12-04, 7:11 am

In message of Mon, 4 Dec 2006, Mr Woo writes
>On Sun, 3 Dec 2006 21:46:07 +0000, David Floyd <david@floyd.org.uk>
>wrote:
>
>
>This happened to me also and I have raised a ticket too. Since the
>failed call I have been able to make other calls but they are not
>showing on the calls list as the last entry still shows the failed
>call still in progress.
>
>I hope this is a temporary glitch which is corrected to my
>satisfaction as I came to voip.co.uk looking for a really reliable
>VOIP provider to replace Sipgate which I had no end of trouble with.
>
>W.
>

I have just renewed my annual UK package, so have been with them for
just over a year after having no end of problems with Sipgate. I have
not had any problems with voip.co.uk until now.

The only other point I had was that a certain PSTN area could not call
me and voip.co.uk got that sorted within 24 hours.

This problem with the odd sticking call coupled with overcharging as a
result has been around for about three weeks now, so I am getting
concerned, especially after yesterday when every attempt failed after a
few seconds or minute.

DF

Bypass

2006-12-04, 1:11 pm

Steve in Herts wrote:
> Anyone else been having problems with this? Almost all calls today
> have gone silent after about 90 seconds.
>

I've got the problem of dropped calls anything from 5 - 90 seconds.
Voip.co.uk technical responded almost immediately to my ticket saying
that they were aware of the problem on the Home and SOHO platforms. The
Business platform users were unaffected.

The issue will be resolved when they find out what the problem is.

Mark

2006-12-04, 1:11 pm

Steve in Herts wrote:
> Anyone else been having problems with this? Almost all calls today
> have gone silent after about 90 seconds.
>

Same here. Noticed it on SIP -> PSTN calls. Use X-Lite. Very annoying,
as I have just subscribed to them, after getting the impression from
reading this newsgroup, that they were one of the more reliable service
providers.

Mark

Brian A

2006-12-04, 7:11 pm

On Mon, 04 Dec 2006 15:42:24 +0000, Mark <me4all_at_gmxDOTnet> wrote:

>Steve in Herts wrote:
>
>Same here. Noticed it on SIP -> PSTN calls. Use X-Lite. Very annoying,
>as I have just subscribed to them, after getting the impression from
>reading this newsgroup, that they were one of the more reliable service
>providers.
>
They are. I have used voip.co.uk for a year and, except when
Blueyonder were updating their network, nothing to do with voip.co.uk,
I have found them to be very reliable.
Having said that, as they still haven't sorted out my account, from
the time that the billing sotware went faulty, I am now trying a
different company - so far so good. So I am not affected by this
outage.

Remove 'no_spam_' from email address.

andy

2006-12-04, 7:11 pm

{{{{{Welcome}}}}} wrote:
> Thus spaketh andy:
>
> I don't use Voip.co.uk, but interested how you forwarded to a sip
> address for voipcheap.
>
> I use IPKall and used to have it forward to my sipgate address until the
> muppets there stopped allowing it, but never managed to work out what
> was needed to forward it to VoIPStunt, which is sister service to
> VoIPCheap, have forwarded it to another account for now, but would like
> to be able to forward it to my voipstunt account, as pointers?

Apologies to all for being mixed up, and thus unhelpful and off-topic -
I was forwarding VoipTalk, not voip.co.uk, to voipcheap [to username @
sip.voipcheap.com - incoming calls in the client say peering]

{{{{{Welcome}}}}}

2006-12-05, 1:11 am

Thus spaketh andy:
> {{{{{Welcome}}}}} wrote:
>
> Apologies to all for being mixed up, and thus unhelpful and off-topic
> - I was forwarding VoipTalk, not voip.co.uk, to voipcheap [to
> username @ sip.voipcheap.com - incoming calls in the client say
> peering]

Thanks, it's been of help, I have some VoIPTalk numbers, I had wanted to
forward to my voipstunt service, but never got it to work, but tried
again using username @ sip.voipcheap.com instead of username @
sip.voipstunt.com and they now work! :-)

--
60 day free DVD rental: www.southeastbirmingham.co.uk/dvd
Mobile Offers: www.southeastbirmingham.co.uk/payg
Items for sale: www.dodgy-dealer.co.uk

andy

2006-12-07, 1:11 pm

{{{{{Welcome}}}}} wrote:
> Thus spaketh andy:
>
>
> Thanks, it's been of help, I have some VoIPTalk numbers, I had wanted to
> forward to my voipstunt service, but never got it to work, but tried
> again using username @ sip.voipcheap.com instead of username @
> sip.voipstunt.com and they now work! :-)

I don't object to you taking the credit for this idea on another forum,
but is it wise to publish it so widely? There is no obligation for
Voiptalk to continue allowing this possibilty that doesn't earn them
any money

hairydog@despammed.com

2006-12-08, 1:11 pm

On Sun, 03 Dec 2006 23:39:58 +0000, I wrote:

>Yes, same here. More like 100 to 110 seconds into the call it goes
>dead. This has been happening sporadically for a couple of days I'm
>told (not done it to me till today) but now EVERY call drops after
>about 1 min 50 sec.

Seems to have been fixed pretty quickly the next morning.

Tandy

2006-12-08, 7:11 pm

hairydog@despammed.com wrote:

> On Sun, 03 Dec 2006 23:39:58 +0000, I wrote:
>
>
>
> Seems to have been fixed pretty quickly the next morning.

I have not had any dropped calls tonight either but in my call records list they are CHARGING me for all my off peak calls.

I have the ?19.99 yearly off peak calls package and have been with them for < than 2 months.

Are they going downhill or is this just a temporary thing?.

When I asked when I would be refunded the errant call charges the reply I got was:

"I would like to assure you that all calls that have been affected by this problem will be corrected once the review process has been successful."

OK fair enough, What review process? and more importantly when do I get the money credited back to my account?.

Is the call charging a wide spread problem or is this just a few of us?.

Tandy

--

Bypass

2006-12-08, 7:11 pm

Tandy wrote:

> Is the call charging a wide spread problem or is this just a few of us?.

I'm on the same package and currently being charged for off-peak calls

hairydog@despammed.com

2006-12-08, 7:11 pm

On Fri, 8 Dec 2006 21:01:36 +0000 (UTC), "Tandy"
<tandy@millersnospamdomain.co.uk> wrote:

>I have the ?19.99 yearly off peak calls package and have been with them for < than 2 months.
>
>Are they going downhill or is this just a temporary thing?.
>
>When I asked when I would be refunded the errant call charges the reply I got was:
>
>"I would like to assure you that all calls that have been affected by this problem will be corrected once the review process has been successful."
>
>OK fair enough, What review process? and more importantly when do I get the money credited back to my account?.
>
>Is the call charging a wide spread problem or is this just a few of us?.

It was a problem on my account a couple of months ago. I was charged
seemingly random amounts for off-peak calls. Sometimes as little as
£0.001 They sorted it out and I think they credited the right amount.

However, last month, my annual £20 subscription ran out, just as I was
changing credit cards, so the automatic renewal failed. I can't find
any way to renew it "manually" and it begins to look as it voip.co.uk
support can't either.

Your post confirms my suspicion that they are being distracted by a
bigger billing issue. I hope they sort it, because I've been very
pleased with the service from voip.co.uk and I can't see a good
alternative on the market.

Tandy

2006-12-08, 7:11 pm

hairydog@despammed.com wrote:

>
> It was a problem on my account a couple of months ago. I was charged
> seemingly random amounts for off-peak calls. Sometimes as little as
> £0.001 They sorted it out and I think they credited the right amount.
>

I have every faith that they will credit the money back in the end BUT look at this way if the problem rolls on for weeks/months all this time they will 'EAT' your credit, You then can't make any more off peak calls as billing wants to charge you for off
peak calls (which are free with the freedom package you have already paid for) so you have no choice but to top up again just to make calls. This credit gets eaten and so it goes on and on.

I have had one email back from them on my tickets (names masked),

Hi xxxxx,

The call showing open is due to a display issue on our website and not a fault of your device I am afraid. However we are aware of the issue that caused this and resolved it quickly, there is now a period of review that is needed before customer services
can correct the call display issues. I would like to assure you that all calls that have been affected by this problem will be corrected once the review process has been successful.

Kind Regards,

~ xxxxxxx

The email is honest and for that they should be praised, There is no false promise etc but I would have liked to have seen 'If your credit gets low let us know and we will bung some credit in so you are not inconvienced".

> However, last month, my annual £20 subscription ran out, just as I was
> changing credit cards, so the automatic renewal failed. I can't find
> any way to renew it "manually" and it begins to look as it voip.co.uk
> support can't either.
>

Just a thought, What about creating a new SIP account with voip.co.uk and porting across your current geo number to the new SIP account and then cancel your original SIP account?, Can't be that hard can it?.

> Your post confirms my suspicion that they are being distracted by a
> bigger billing issue. I hope they sort it, because I've been very
> pleased with the service from voip.co.uk and I can't see a good
> alternative on the market.

Yes I agree, I know I have only been with them for around 2 months but up to now I thought they were great, Hell I have suggested them to friends and family.

I have (still am) been using Voipfone for over 18 months and they are pretty good (excuse the problems they had). The only thing I don't like about them is you pay monthly for a geo number.

Also Blueface is very good (http://www.blueface.ie/) but a little on the dear side.

Good luck with getting your account sorted hairydog.

Tandy

--

David Floyd

2006-12-09, 7:11 am

In message of Fri, 8 Dec 2006, writes
>On Fri, 8 Dec 2006 21:01:36 +0000 (UTC), "Tandy"
><tandy@millersnospamdomain.co.uk> wrote:
>
>
>It was a problem on my account a couple of months ago. I was charged
>seemingly random amounts for off-peak calls. Sometimes as little as
>£0.001 They sorted it out and I think they credited the right amount.
>
>However, last month, my annual £20 subscription ran out, just as I was
>changing credit cards, so the automatic renewal failed. I can't find
>any way to renew it "manually" and it begins to look as it voip.co.uk
>support can't either.
>

I raised a ticket and Chris renewed my annual subscription manually a
couple of weeks back.

David

David Floyd

2006-12-09, 7:11 am

In message of Fri, 8 Dec 2006, Tandy writes
>hairydog@despammed.com wrote:
>
>
>
>I have not had any dropped calls tonight either but in my call records
>list they are CHARGING me for all my off peak calls.
>
>I have the ?19.99 yearly off peak calls package and have been with them
>for < than 2 months.

I do to, and now in my second year.

>
>Are they going downhill or is this just a temporary thing?.
>
>When I asked when I would be refunded the errant call charges the reply
>I got was:
>
>"I would like to assure you that all calls that have been affected by
>this problem will be corrected once the review process has been
>successful."
>
>OK fair enough, What review process?

Have you asked them?

>and more importantly when do I get the money credited back to my
>account?.

Have you asked them that too - only they would know the answer - not us!

>
>Is the call charging a wide spread problem or is this just a few of us?.
>

Well it's happening to me, but I'm confident that it will be sorted out,
as they are usually speedy at sorting out service problems, which are
few and far between anyway.

David

hairydog@despammed.com

2006-12-09, 7:11 am

On Sat, 9 Dec 2006 09:23:06 +0000, David Floyd <david@floyd.org.uk>
wrote:

>I raised a ticket and Chris renewed my annual subscription manually a
>couple of weeks back.

Same here, except that he said he would do, but it doesn't seem to
have happened.

Tandy

2006-12-10, 1:11 am

David Floyd wrote:

>
> Have you asked them?

It is the weekend, Will I get a reply to a ticket at the weekend?, I certainly have not had a reply to the ticket I raised at 8pm on Friday night, Also seeing as this newsgroup is a fantastic bed of knowledge in ALL things voip it seems prudent to ask her
e.

>
>
> Have you asked them that too - only they would know the answer - not us!

See above response, I disagree with your statement that nobody here would know as there is at least poster here who had a similar problem and I recall there was a mention of the time taken for repayment.

>
>
> Well it's happening to me, but I'm confident that it will be sorted out, as they are usually speedy at sorting out service problems, which are few and far between anyway.
>
> David

Yes I agree I am sure they will sort the service problem as quick as is possible(*) and this is also the only problem I have had with them. On the technical side I have complete faith as I believe they engineered it from the floor up but billing is possib
ly a different issue ;-)

(dropped calls and other tech problems I fully understand and have no problem with and I also expect hiccups in service)

Thanks for the input David.

Tandy

--

hairydog@despammed.com

2006-12-10, 1:11 pm

On Sat, 9 Dec 2006 00:58:35 +0000 (UTC), "Tandy"
<tandy@millersnospamdomain.co.uk> wrote:

>Just a thought, What about creating a new SIP account with voip.co.uk and porting across your current geo number to the new SIP account and then cancel your original SIP account?, Can't be that hard can it?.

I'm not sure how I would port my number to another account, but you
have given me an idea. I could set up an entirely new account with
voip, use that for all outgoing calls and set the incoming numbers* to
forward to it.

*We are using four incoming numbers on voip.co.uk

But the messing with outgoing CLI could be a bit of a struggle.

I think I'll give voip support a few more days to get their act
together, and if they don't sort it, think again.