Voice Over IP in UK

Author

sipgate

Roger Barrett

2006-02-10, 5:45 pm

anyone else having problems. I cant call PSTN and if I ring my other sip
number it rings briefly and diverts straight to voicemail.

John DH

2006-02-10, 5:45 pm

M.Dexter@blueyonder.co.uk

2006-02-10, 5:45 pm

On Fri, 10 Feb 2006 16:36:12 GMT, "Roger Barrett"
<roger_barrett@yahoo.com> wrote:

>anyone else having problems. I cant call PSTN and if I ring my other sip
>number it rings briefly and diverts straight to voicemail.
>
Sipgate are well known for providing poor service more so than any
other voip provider in the UK perhaps even the world and you can bet
your boots they will all have gone off boozing somewhere at lunchtime
until Monday morning at the earlest.

Paul Cupis

2006-02-10, 5:45 pm

M.Dexter@blueyonder.co.uk wrote:
> On Fri, 10 Feb 2006 16:36:12 GMT, "Roger Barrett"
> <roger_barrett@yahoo.com> wrote:
>
> Sipgate are well known for providing poor service more so than any
> other voip provider in the UK perhaps even the world and you can bet
> your boots they will all have gone off boozing somewhere at lunchtime
> until Monday morning at the earlest.

Roger, meet our resident sipgate-hater: Dexter.

M.Dexter@blueyonder.co.uk

2006-02-10, 5:45 pm

On Fri, 10 Feb 2006 18:51:33 +0000, Paul Cupis <paul@cupis.co.uk>
wrote:

>M.Dexter@blueyonder.co.uk wrote:
>
>Roger, meet our resident sipgate-hater: Dexter.
Since when have you been a Sipgate supporter Paul I thought you
where a fan of a real voip provider " Voipfone"not a third rate one .

Paul Cupis

2006-02-10, 5:45 pm

M.Dexter@blueyonder.co.uk wrote:
> On Fri, 10 Feb 2006 18:51:33 +0000, Paul Cupis <paul@cupis.co.uk>
> wrote:
>
> Since when have you been a Sipgate supporter Paul I thought you
> where a fan of a real voip provider " Voipfone"not a third rate one .

I have never professed to be a fan or not of either sipgate or voipfone
or any other voip provider.

Not that any of your post actually addresses my previous post.

M.Dexter@blueyonder.co.uk

2006-02-10, 5:45 pm

On Fri, 10 Feb 2006 19:24:53 +0000, Paul Cupis <paul@cupis.co.uk>
wrote:

>M.Dexter@blueyonder.co.uk wrote:
>
>I have never professed to be a fan or not of either sipgate or voipfone
>or any other voip provider.
Must have got you mixed up with someone else then .

{{{{{Welcome}}}}}

2006-02-10, 5:45 pm

Thus spaketh Paul Cupis:
> M.Dexter@blueyonder.co.uk wrote:
>
> I have never professed to be a fan or not of either sipgate or
> voipfone or any other voip provider.
>
> Not that any of your post actually addresses my previous post.

Plus Sipgate is a real VoIP Provider, other than the odd one or two hiccups it
is and excellent service.

Paul

2006-02-10, 5:45 pm

"Roger Barrett" <roger_barrett@yahoo.com> wrote in message
news:0i3Hf.39429$Rw6.22186@newsfe7-gui.ntli.net...
> anyone else having problems. I cant call PSTN and if I ring my other sip
> number it rings briefly and diverts straight to voicemail.
>

I'm happy with Sipgate except for the fact that I have a few problems and
I've notified them of this. They responded immediately with a supposed
solution. This didn't work and I've since emailed them 3 times asking for
further assistance - without any acknowledgement or reply!!!

Problems are:

1. Voicemail used to work - now (all of a sudden) doesn't (that is calls are
not passed on to voicemail when the stated number of seconds ringing has
elapsed - simply lose the ringing tone and line goes silent). (Looks like a
fault at their end, especially as voicemail used to work perfectly and I've
done nothing to the system or setup - it just suddenly ceased to work)!

2. New SMS service not working - I can't send an SMS via the web site (even
though the system takes my money) - nothing arrives at the UK mobile
concerned. (This HAS to be a fault at their end)?

3. Can't access the voicemail setup menu (to listen to messages or record a
personal greeting) via my Sipgate phone (50000). Just get the recorded
message at their end and nothing happen when I press 0 or 1 (for example).
CAN do this from an ordinary line dialling the 0207 number. They did say to
change DTMF to 'info' on my Linksys PAP2 ATA but this (surprisingly - as
it's a standard problem, apparently) has NOT done the trick.

Can anyone throw any light or offer any suggestions?

I'm not a professional Sipgate knocker, incidentally - all I want is a
system which works and they are failing to respond to my requests for help
after a single unsuccessful attempt!

Many thanks.

Paul

{{{{{Welcome}}}}}

2006-02-10, 8:45 pm

Thus spaketh Paul:
> "Roger Barrett" <roger_barrett@yahoo.com> wrote in message
> news:0i3Hf.39429$Rw6.22186@newsfe7-gui.ntli.net...
>
> I'm happy with Sipgate except for the fact that I have a few problems
> and I've notified them of this. They responded immediately with a
> supposed solution. This didn't work and I've since emailed them 3
> times asking for further assistance - without any acknowledgement or
> reply!!!
> Problems are:
>
> 1. Voicemail used to work - now (all of a sudden) doesn't (that is
> calls are not passed on to voicemail when the stated number of
> seconds ringing has elapsed - simply lose the ringing tone and line
> goes silent). (Looks like a fault at their end, especially as
> voicemail used to work perfectly and I've done nothing to the system
> or setup - it just suddenly ceased to work)!
> 2. New SMS service not working - I can't send an SMS via the web site
> (even though the system takes my money) - nothing arrives at the UK
> mobile concerned. (This HAS to be a fault at their end)?
>
> 3. Can't access the voicemail setup menu (to listen to messages or
> record a personal greeting) via my Sipgate phone (50000). Just get
> the recorded message at their end and nothing happen when I press 0
> or 1 (for example). CAN do this from an ordinary line dialling the
> 0207 number. They did say to change DTMF to 'info' on my Linksys PAP2
> ATA but this (surprisingly - as it's a standard problem, apparently)
> has NOT done the trick.
> Can anyone throw any light or offer any suggestions?
>
> I'm not a professional Sipgate knocker, incidentally - all I want is a
> system which works and they are failing to respond to my requests for
> help after a single unsuccessful attempt!
>
> Many thanks.
>
> Paul

Setting DTMF Tx Method to Info should do the trick, try setting in the
regional settings DTMF Playback Length to 1.2 (experiment) and DTMF Playback
Level to -7.

--
For £5 when referred to easyMobile contact me via
www.southeastbirmingham.co.uk

Keith Lawrence

2006-02-10, 8:45 pm

"{{{{{Welcome}}}}}" <bhx___spam@trapped___hotmail.co.uk> wrote...

[vbcol=seagreen]
> Setting DTMF Tx Method to Info should do the trick, try setting in the
> regional settings DTMF Playback Length to 1.2 (experiment) and DTMF
> Playback Level to -7.

Managed to get it working on my Sipura 2002. I'm using the 'Info' setting at
DTFM Length/Level of 0.15/-10 (was 0.1 and -16 out-of-the-box)

HTH

Keith L

Paul

2006-02-10, 8:45 pm

"{{{{{Welcome}}}}}" <bhx___spam@trapped___hotmail.co.uk> wrote in message
news:xuaHf.18337$wl.15329@text.news.blueyonder.co.uk...
> Thus spaketh Paul:
>
>
> Setting DTMF Tx Method to Info should do the trick, try setting in the
> regional settings DTMF Playback Length to 1.2 (experiment) and DTMF
> Playback Level to -7.
>
>
> --
> For £5 when referred to easyMobile contact me via
> www.southeastbirmingham.co.uk
>

Thanks for response. I had already set the DTMF Tx Method to INFO (no
improvement!). There is no mention of DTMF playback length or Level under
Regional (or anywhere else for that matter)!!

What are the AVT and Inband DTMF methods - worth trying?

Have you any other ideas!? (Grateful if so).

What do you think about failure of SMS to work and failure of Voicemail to
cut in? Could it be anything at my end (I don't see how it could be ..
but)!?

Regards,

Paul

Paul

2006-02-10, 8:45 pm

"Paul" <spam@spam.net> wrote in message
news:Ne6dnS2N3No4o3DenZ2dnUVZ8qidnZ2d@fi
reflyuk.net...
> "{{{{{Welcome}}}}}" <bhx___spam@trapped___hotmail.co.uk> wrote in message
> news:xuaHf.18337$wl.15329@text.news.blueyonder.co.uk...
>
> Thanks for response. I had already set the DTMF Tx Method to INFO (no
> improvement!). There is no mention of DTMF playback length or Level under
> Regional (or anywhere else for that matter)!!
>
> What are the AVT and Inband DTMF methods - worth trying?
>
> Have you any other ideas!? (Grateful if so).
>
> What do you think about failure of SMS to work and failure of Voicemail to
> cut in? Could it be anything at my end (I don't see how it could be ..
> but)!?
>
> Regards,
>
> Paul
>
>

LATER:
Sorry - found it (Advanced View)!! I'm a bit slow on the uptake tonight.
Will try messing with these settings - most grateful.

Tony Jones

2006-02-11, 7:45 am

I suppose its only a matter of time before these providers fall over /
disappear. Neither of them have any uk presence (except maybe 1 or 2
employees) and sooner or later things will go pear-shaped for them. I
read recently a spanish provider "disappeared" leaving lots of
subscribers with disfunctional incoming numbers. Unsurprisingly the
so-called operator was also a 1 or 2 man band.

Roger Barrett

2006-02-11, 7:45 am

"Paul Cupis" <paul@cupis.co.uk> wrote in message
news:dsinca$1c1m$2@custnews.inweb.co.uk...
> M.Dexter@blueyonder.co.uk wrote:
>
> Roger, meet our resident sipgate-hater: Dexter.
Dont worry - Im well used to his rants.If I could be bothered I'd try and
find a better provider especially with the number of dropped calls I get
these days (which has got much worse in the past month) They fixed this
problem 5 mins after I posted though.

alexd

2006-02-11, 7:45 am

Tony Jones wrote:

> I suppose its only a matter of time before these providers fall over /
> disappear. Neither of them have any uk presence (except maybe 1 or 2
> employees)

Why would it matter whether they have any UK presence?

> and sooner or later things will go pear-shaped for them. I
> read recently a spanish provider "disappeared" leaving lots of
> subscribers with disfunctional incoming numbers. Unsurprisingly the
> so-called operator was also a 1 or 2 man band.

Perhaps you'd like to inform the group what number of people a VoIP operator
requires to operate successfully?

--
<http://ale.cx/> (AIM:troffasky) (gebssnfxl@ubgznvy.pbz)
10:22:15 up 16 days, 14:40, 3 users, load average: 0.00, 0.06, 0.08
This is my BOOOOOOOOOOOOOOOOOOOOOMSTICK

Ivor Jones

2006-02-11, 5:50 pm

"Paul" <spam@spam.net> wrote in message
news:MaqdnTXBxvmxv3DenZ2dnUVZ8t2dnZ2d@fi
reflyuk.net
> "Roger Barrett" <roger_barrett@yahoo.com> wrote in message
> news:0i3Hf.39429$Rw6.22186@newsfe7-gui.ntli.net...

My system failed to register for about 2 minutes yesterday at 1621 to
1623, according to the log file. It's ok now, have you checked the
voicemail settings on the website..?
[vbcol=seagreen]
> I'm happy with Sipgate except for the fact that I have a
> few problems and I've notified them of this. They
> responded immediately with a supposed solution. This
> didn't work and I've since emailed them 3 times asking
> for further assistance - without any acknowledgement or
> reply!!!

Unusual, I will see what I can find out.

> Problems are:
>
> 1. Voicemail used to work - now (all of a sudden) doesn't
> (that is calls are not passed on to voicemail when the
> stated number of seconds ringing has elapsed - simply
> lose the ringing tone and line goes silent). (Looks like
> a fault at their end, especially as voicemail used to
> work perfectly and I've done nothing to the system or
> setup - it just suddenly ceased to work)!

Just tested it with two of my Sipgate numbers, works fine on both - are
you calling from Sipgate or PSTN..? Not that it should make a difference,
just curious.

> 2. New SMS service not working - I can't send an SMS via
> the web site (even though the system takes my money) -
> nothing arrives at the UK mobile concerned. (This HAS to
> be a fault at their end)?

This was a problem when the SMS service was first switched on, but AFAIK
has been ok since. It's worked every time I've tried a test, but I must
confess since I get 30 free SMS per month from the Orange website plus 5
free a day from my Orange PAYG phone, I tend not to use services that cost
me money ;-)

> 3. Can't access the voicemail setup menu (to listen to
> messages or record a personal greeting) via my Sipgate
> phone (50000). Just get the recorded message at their end
> and nothing happen when I press 0 or 1 (for example). CAN
> do this from an ordinary line dialling the 0207 number.
> They did say to change DTMF to 'info' on my Linksys PAP2
> ATA but this (surprisingly - as it's a standard problem,
> apparently) has NOT done the trick.

Hmm, this one is interesting. I have a Sipura 2000 which is functionally
similar to the PAP2 and setting DTMF to SIP INFO works fine for me.

> Can anyone throw any light or offer any suggestions?
>
> I'm not a professional Sipgate knocker, incidentally -
> all I want is a system which works and they are failing
> to respond to my requests for help after a single
> unsuccessful attempt!

As I said, I've always had excellent response. Try again, if they don't
answer this time email me off group and I will see what I can find out.

ivor at g6urp dot co dot uk works most of the time..!

Ivor

hairydog@despammed.com

2006-02-11, 5:50 pm

On 11 Feb 2006 01:45:44 -0800, "Tony Jones" <tonyjone@googlemail.com>
wrote:

>I suppose its only a matter of time before these providers fall over /
>disappear. Neither of them have any uk presence (except maybe 1 or 2
>employees)

Yes, it is possible that these companies only have a few people
working for them, and possibly not in the UK. That's how they provide
a service at low cost.

Let's compare that with BT, who have loads and loads of employees, and
don't seem to be able to make a profit out of their ever-decreasing
share of the telecoms market. They are busy moving themselves into the
computer systems and services sector to keep in business.

Which do you think sounds like a more stable long-term bet?

Peter Corlett

2006-02-12, 5:45 pm

<M.Dexter@blueyonder.co.uk> wrote:
> grumble gripe sipgate blah.

How did you sneak out of my killfile? I see you've not changed any.

Re-plonk, then.

--
An autobiography is an obituary in serial form with the last installment
missing.
- Quentin Crisp

M.Dexter@blueyonder.co.uk

2006-02-12, 5:45 pm

On 12 Feb 2006 20:51:38 GMT, abuse@dopiaza.cabal.org.uk (Peter
Corlett) wrote:

><M.Dexter@blueyonder.co.uk> wrote:
>
>How did you sneak out of my killfile? I see you've not changed any.
No intention of changing if something is good and worthy of praise
they get it from me same if it is bad they get it from me also only
difference it isn't praise they get. When Sipgete match the standard
of service and provide that set by voipfone and quite a few other
providers then I will shut my gob but not until . I never give up and
never will give up on a company that walks out on customers on a
Friday afternoon leaving them without service for almost three days .

Roy

2006-02-13, 7:45 am

In message <65cvu11s1o0e6kmk46emtte1fs6li53ckg@4ax.com>,
M.Dexter@blueyonder.co.uk writes

> I never give up and
>never will give up on a company that walks out on customers on a
>Friday afternoon leaving them without service for almost three days .

I thought that Sipgate were not based in the UK. They surely have well
established UK management protocols in place. Definitely sounds more
like a UK managed company to me, on a par with Virgin Mobile, BT and
others of similar ilk to whom service is a decidedly alien word. Let's
not forget the latest greedy aspirations of Yahoo and AOL either. See:-

http://www.clickz.com/news/article.php/3581301

Their new scheme for charging per E-mail forwarded has to be the
absolute pinnacle of cynicism fuelled by corporate greed, and of course
we all undoubtedly appreciate the wonderful wonderland of AOL support
services that wait to trap the uninitiated and unwary user.

Anyone else got a telecom related favourite gripe? :o)

Cheers.
--
Roy

M.Dexter@blueyonder.co.uk

2006-02-13, 5:45 pm

On Mon, 13 Feb 2006 12:03:42 +0000, Roy
<Admin@electrotec-consultants.co.uk> wrote:

>I thought that Sipgate were not based in the UK.
They aren't .

>They surely have well established UK management protocols in place.
They wouldn't know the meaning of the words .
> Definitely sounds more
>like a UK managed company to me, on a par with Virgin Mobile, BT and
>others of similar ilk to whom service is a decidedly alien word.
Never had any dealings with Virgin Mobile but Sipgate make BT look
like a perfect customer orientated company , I don't like BT one bit
but would sooner have them any day of the week to Sipgate .

Thomas Kenyon

2006-02-13, 5:45 pm

M.Dexter@blueyonder.co.uk wrote:
> On Mon, 13 Feb 2006 12:03:42 +0000, Roy
> <Admin@electrotec-consultants.co.uk> wrote:
>
>
> Never had any dealings with Virgin Mobile but Sipgate make BT look
> like a perfect customer orientated company , I don't like BT one bit
> but would sooner have them any day of the week to Sipgate .
>
Your complaint regharding sipgate is that they don't answer emails at
weekends (which is stated on their site), weird thing is neither do BT.

At least when I've emailed sipgate the responses I've had have been
helpful, Last time I mailed Bt, it took 4 days to get a response, and
rather than answering my query it just told me what the sales line
number was. (not even vaguely what I asked for).

M.Dexter@blueyonder.co.uk

2006-02-13, 8:45 pm

On Mon, 13 Feb 2006 23:34:37 GMT, Thomas Kenyon
<uktvoip@sanguinarius.co.uk> wrote:

>Your complaint regharding sipgate is that they don't answer emails at
>weekends (which is stated on their site),
They don't do nothing if the service goes down after lunch on a Friday
until the following Monday afternoon either Thomas unless they have
mended their ways .
> weird thing is neither do BT.
I would never have another land line in here from anyone Thomas sod
paying line rental and I am not in the habit of emailing any company I
would sooner phone them, another thing that got right up my back about
Sipgate the only way of contacting them is by email unless you work
for them and are privy to a special number like someone here . One
thing about BT you can phone them for free right up to 8 PM or after
on Saturday so no need at all to go emailing them .

hairydog@despammed.com

2006-02-14, 8:47 pm

On Tue, 14 Feb 2006 01:47:38 GMT, M.Dexter@blueyonder.co.uk wrote:

>They don't do nothing if the service goes down after lunch on a Friday
>until the following Monday afternoon either Thomas unless they have
>mended their ways .

The last two times my BT line has been down, it has taken them more
than a week to fix it.

hairydog@despammed.com

2006-02-14, 8:47 pm

On Tue, 14 Feb 2006 01:47:38 GMT, M.Dexter@blueyonder.co.uk wrote:

>One
>thing about BT you can phone them for free right up to 8 PM or after
>on Saturday so no need at all to go emailing them .

And speak to a useless call centre in India.

Ivor Jones

2006-02-14, 8:48 pm

<hairydog@despammed.com> wrote in message
news:2tr4v1lm0nf2l58vdtq0smtl3g8l5audmg@
4ax.com
> On Tue, 14 Feb 2006 01:47:38 GMT,
> M.Dexter@blueyonder.co.uk wrote:
>
>
> The last two times my BT line has been down, it has taken
> them more than a week to fix it.

I made a New Year resolution not to reply to him, but what the hell.

What he is on about is that last year, Sipgate sent a delegation to the
CeBit exhibition in Germany, this left them with fewer staff than normal
for the time the show was on. Unfortunately, there was a major outage that
didn't get fixed for a couple of days (I don't remember all the details,
it was a year ago..!), Dex has got it into his head that it was due to all
the staff going off boozing for the weekend. He seems to be under the
impression that it happens every weekend, but hey, who am I to shatter his
illusions..? ;-)

Ivor

M.Dexter@blueyonder.co.uk

2006-02-14, 8:48 pm

On Wed, 15 Feb 2006 00:03:10 +0000, hairydog@despammed.com wrote:

>On Tue, 14 Feb 2006 01:47:38 GMT, M.Dexter@blueyonder.co.uk wrote:
>
>
>The last two times my BT line has been down, it has taken them more
>than a week to fix it.
Never had trouble with BT in all the many years of being a customer
and I was customer back in the days before it became BT .

M.Dexter@blueyonder.co.uk

2006-02-14, 8:48 pm

On Wed, 15 Feb 2006 00:03:46 +0000, hairydog@despammed.com wrote:

>On Tue, 14 Feb 2006 01:47:38 GMT, M.Dexter@blueyonder.co.uk wrote:
>
>
>And speak to a useless call centre in India.
That's the way it goes these days we get these people rammed down our
throats every way we turn these days I take great comfort in the
knowledge that I will not be around in another 50 years to see what
state this country will be in .

Paul Cupis

2006-02-15, 7:45 am

M.Dexter@blueyonder.co.uk wrote:
> On Wed, 15 Feb 2006 00:03:46 +0000, hairydog@despammed.com wrote:
>
> That's the way it goes these days we get these people rammed down our
> throats every way we turn these days

It's good to know that you continue to show posters of this newsgroup
what sort of person you are so they can use that information when
considering your opinion.

M.Dexter@blueyonder.co.uk

2006-02-19, 8:15 am

On Wed, 15 Feb 2006 01:33:57 -0000, "Ivor Jones"
<ivor@despammed.invalid> wrote:

>Dex has got it into his head that it was due to all
>the staff going off boozing for the weekend. He seems to be under the
>impression that it happens every weekend, but hey, who am I to shatter his
>illusions..? ;-)
Come off it Ivor thee was an outage the following weekend and on one
of the weekdays following the second outage that month .

hairydog@despammed.com

2006-02-19, 8:15 am

On Wed, 15 Feb 2006 01:45:43 GMT, M.Dexter@blueyonder.co.uk wrote:

>Never had trouble with BT in all the many years of being a customer
>and I was customer back in the days before it became BT .

I very much doubt that is the case. It is not unusual for BT lines to
be down, or partly down, without the user being aware of it. How would
you know unless the fault was preventing outgoing calls when you tries
to make one?

Unnoticed faults are less common nowadays, because BT now test every
line once a day, but it still happens a lot more than people think.

alexd

2006-02-19, 8:15 am

M.Dexter@blueyonder.co.uk wrote:

> I take great comfort in the knowledge that I will not be around in another
> 50 years

Finally, something that you and the rest of the planet can agree on.

--
<http://ale.cx/> (AIM:troffasky) (gebssnfxl@ubgznvy.pbz)
22:12:47 up 21 days, 2:31, 3 users, load average: 0.00, 0.00, 0.00
This is my BOOOOOOOOOOOOOOOOOOOOOMSTICK

Chris Blunt

2006-02-19, 8:15 am

On Wed, 15 Feb 2006 21:03:27 +0000, hairydog@despammed.com wrote:

>On Wed, 15 Feb 2006 01:45:43 GMT, M.Dexter@blueyonder.co.uk wrote:
>
>
>I very much doubt that is the case. It is not unusual for BT lines to
>be down, or partly down, without the user being aware of it. How would
>you know unless the fault was preventing outgoing calls when you tries
>to make one?
>
>Unnoticed faults are less common nowadays, because BT now test every
>line once a day, but it still happens a lot more than people think.

And that's what sets BT apart from small startup companies like
Sipgate. For all their faults, BT do have a pretty good idea of how to
manage a telecommunications network, If you monitor your systems and
detect and fix faults before the customer becomes aware of them then
you have fewer dissatisfied customers than if you wait until they
notice and report the fault to you.

Chris
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M.dexter@blueyonder.co.uk

2006-02-19, 8:16 am

On Thu, 16 Feb 2006 14:00:17 +0800, Chris Blunt
<chris_blunt@spamfence.net> wrote:
>And that's what sets BT apart from small startup companies like
>Sipgate. For all their faults, BT do have a pretty good idea of how to
>manage a telecommunications network, If you monitor your systems and
>detect and fix faults before the customer becomes aware of them then
>you have fewer dissatisfied customers than if you wait until they
>notice and report the fault to you.
I never had or should I say for the benefit of those who like to be
correct here never noticed a fault with BT in all the years I was a
customer .Three or four years ago they even re renewed
all the outside cables to every house in the street and replaced two
poles . I had never heard anyone around here complaining so what
prompted the work we shall never know .