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Home > Archive > Voice Over IP in UK > May 2006 > VOIP phone rings but I cannot answer it.
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VOIP phone rings but I cannot answer it.
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| Axle_F 2006-05-10, 7:11 pm |
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Hi,
I'm trying to use the BT Broadband Voice Voyager 10V Telephone Adapter
but I seem to be having an issue with it.
When I receive a call via my normal landline both the VOIP and landline
phones ring. However, I cannot answer the call using the phone connected
via the adapter (the VOIP one) even tho it is ringing. When I pick it up
all I can hear is an engaged tone and the landline phone keeps on
ringing.
If I unplug the landline phone then the VOIP phone still rings when I
receive a landline call but I still cannot answer it.
I can use both phones to dial out with no problems.
Does anyone know how to cure this? The BT helpdesk has not been a great
help.
Many thanks in anticipation.
--
Axle_F
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"Axle_F" <Axle_F.27m789@broadbandbanter.co.uk> wrote in message
news:Axle_F.27m789@broadbandbanter.co.uk...
>
> Hi,
>
> I'm trying to use the BT Broadband Voice Voyager 10V Telephone Adapter
> but I seem to be having an issue with it.
>
> When I receive a call via my normal landline both the VOIP and landline
> phones ring. However, I cannot answer the call using the phone connected
> via the adapter (the VOIP one) even tho it is ringing. When I pick it up
> all I can hear is an engaged tone and the landline phone keeps on
> ringing.
>
> If I unplug the landline phone then the VOIP phone still rings when I
> receive a landline call but I still cannot answer it.
>
> I can use both phones to dial out with no problems.
>
> Does anyone know how to cure this? The BT helpdesk has not been a great
> help.
>
> Many thanks in anticipation.
>
>
> --
> Axle_F
Could be a firmware fault. Ask them if it is possible to re-load it from a
website...
If not they should replace it, luckily its the adaptor and not the main
router...
Best of luck.
Alex
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| Axle_F 2006-05-13, 7:11 am |
|
alex Wrote:
> Could be a firmware fault. Ask them if it is possible to re-load it
> from a
> website...
>
> If not they should replace it, luckily its the adaptor and not the main
>
> router...
>
> Best of luck.
>
> Alex
Thanks Alex, I'll get back onto BT.
--
Axle_F
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| PaulF 2006-05-31, 10:26 am |
| quote:
Originally posted by Axle_F
Hi,
I'm trying to use the BT Broadband Voice Voyager 10V Telephone Adapter
but I seem to be having an issue with it.
When I receive a call via my normal landline both the VOIP and landline
phones ring. However, I cannot answer the call using the phone connected
via the adapter (the VOIP one) even tho it is ringing. When I pick it up
all I can hear is an engaged tone and the landline phone keeps on
ringing.
If I unplug the landline phone then the VOIP phone still rings when I
receive a landline call but I still cannot answer it.
I can use both phones to dial out with no problems.
Does anyone know how to cure this? The BT helpdesk has not been a great
help.
Many thanks in anticipation.
--
Axle_F
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