Voice Over IP in UK - VOIP Cheap Never Respond to Emails. http://www.voipcheap.co.uk

Author

VOIP Cheap Never Respond to Emails. http://www.voipcheap.co.uk

Tester

2006-06-22, 7:11 am

Hi Group,
This is a moan about VOIP Cheap.
http://www.voipcheap.co.uk and http://www.voipcheap.com same
company.

I am not complaining about the service, but i tried to log on my
account at my other address, and i got an error 4.

I emailed them on the response feedback page, and they didn't respond,
so again i filled in the response page, and again no response.

I attempted to ring the customer services, and i had a Foreign, answer
phone message, and then it went to English, about some crap, which was
irrelevant.

My concern is, if i ever get any Billing issues, then what am i
supposed to do?

I am tempted, to use all my credits up, and go to Skype, or any other
IP to Phone service.

Does anybody know, if VOIP Cheap is any good, and what other
companies, are there, other than Skype?

Thanks

Iceman

2006-06-22, 1:11 pm

Tester wrote:
>
> Hi Group,
> This is a moan about VOIP Cheap.
> http://www.voipcheap.co.uk and http://www.voipcheap.com same
> company.
>
> I am not complaining about the service, but i tried to log on my
> account at my other address, and i got an error 4.
>
> I emailed them on the response feedback page, and they didn't respond,
> so again i filled in the response page, and again no response.
>
> I attempted to ring the customer services, and i had a Foreign, answer
> phone message, and then it went to English, about some crap, which was
> irrelevant.
>
> My concern is, if i ever get any Billing issues, then what am i
> supposed to do?
>
>
> I am tempted, to use all my credits up, and go to Skype, or any other
> IP to Phone service.
>
>
> Does anybody know, if VOIP Cheap is any good, and what other
> companies, are there, other than Skype?
>
> Thanks

I gave up on VoIPCheap for the same reason - crap customer service, well
non existent actually!

I'm with SIPGate now. Advantages of SIPGate are a proper Geographic
number for the area in which you live. Your credit doesn't timeout like
VoIPCheap's does. Disadvantages - 1.2p per minute!

Skype is no good for SIP users like me (I've got a SIP telephone, I
don't use the PC software).

{{{{{Welcome}}}}}

2006-06-22, 1:11 pm

Thus spaketh Iceman:

> I'm with SIPGate now. Advantages of SIPGate are a proper Geographic
> number for the area in which you live. Your credit doesn't timeout
> like VoIPCheap's does. Disadvantages - 1.2p per minute!
>
> Skype is no good for SIP users like me (I've got a SIP telephone, I
> don't use the PC software).

VoIP Cheap gave me an 0121 number, as did their sister services, though I
use VoIP Stunt and Sipgate.

--
Items for sale: www.dodgy-dealer.co.uk
3p/min & 1p Texts, EasyMobile, For £5 airtime bonus contact via:
www.southeastbirmingham.co.uk

Iceman

2006-06-22, 1:11 pm

{{{{{Welcome}}}}} wrote:
> Thus spaketh Iceman:
>
>
> VoIP Cheap gave me an 0121 number, as did their sister services, though I
> use VoIP Stunt and Sipgate.
>
>
>

Yeh, me too. Some "normal" landline providers recognise it as geographic
(TalkTalk does) but others know its an "Other Service Provider" network
and charge all your mates the earth to call you.

Now I'm with SIPGate I've got a proper 01458 number!

{{{{{Welcome}}}}}

2006-06-22, 1:11 pm

Thus spaketh Iceman:
> {{{{{Welcome}}}}} wrote:
>
> Yeh, me too. Some "normal" landline providers recognise it as
> geographic (TalkTalk does) but others know its an "Other Service
> Provider" network and charge all your mates the earth to call you.
>
> Now I'm with SIPGate I've got a proper 01458 number!

If you get a proper 01 or 02 number like I did from VoIP Cheap/Stunt then
the caller will be charged as per 01 or 02 number for calling it, however as
VoIP Cheap/ Stunt only have limited areas you may get an 0560 number, some
operators charge the same rates to call 0560 numbers as they do 01 or 02,
others don't.

Sipgate does cover all area-codes, VoIP Cheap etc just a few.

Tester

2006-06-23, 7:11 am

>I'm with SIPGate now. Advantages of SIPGate are a proper Geographic
>number for the area in which you live. Your credit doesn't timeout like
>VoIPCheap's does. Disadvantages - 1.2p per minute!
>

Hi Iceman,
What exactly is SIP, and for what reasons SIP is
invented?

Thanks

Tester

2006-06-23, 7:11 am

On Thu, 22 Jun 2006 17:16:49 GMT, "{{{{{Welcome}}}}}"
<bhx___spam@trapped___hotmail.co.uk> wrote:

>Thus spaketh Iceman:
>
>
>VoIP Cheap gave me an 0121 number, as did their sister services, though I
>use VoIP Stunt and Sipgate.

Welcome Hi,
What are the URL's for VOIP SHunt and SIP Gate?

How good are they, and is it worth converting to them?

Thanks

Tester

2006-06-23, 7:11 am

On Thu, 22 Jun 2006 18:06:38 GMT, "{{{{{Welcome}}}}}"
<bhx___spam@trapped___hotmail.co.uk> wrote:

>
>If you get a proper 01 or 02 number like I did from VoIP Cheap/Stunt then
>the caller will be charged as per 01 or 02 number for calling it, however as
>VoIP Cheap/ Stunt only have limited areas you may get an 0560 number, some
>operators charge the same rates to call 0560 numbers as they do 01 or 02,
>others don't.
>
>Sipgate does cover all area-codes, VoIP Cheap etc just a few.
>

Hi Welcome,
So are you saying, its worth going with SIP Gate?
I am starting to believe that VOIP Cheap is a mistake, but i need to
use up my credits.

How do i stop them Billing me or using my details to debit from my
account, as i have decided i dont want to be with them.

Thanks

Ivor Jones

2006-06-23, 7:11 am

"Tester" <uk@list.com> wrote in message
news:5jhn92tu7qf6a5986bgac64etf792pmh69@
4ax.com

[snip]

> Welcome Hi,
> What are the URL's for VOIP SHunt and
> SIP Gate?
>
> How good are they, and is it worth converting to them?

www.sipgate.co.uk

Very easy to navigate site, unlike some I've come across..! Sipgate have
had more than their share of problems in the past, which has given them a
bit of a reputation for unreliability, but they have overcome this in
recent months and now have very little trouble.

Providers aside, what I've found over the time I've been using VoIP is
that a great many of the problems people encounter are not with the
providers but the users themselves..! The age of true plug & play is still
a way off with VoIP, most errors can be traced to user mis-configuration
of equipment, firewalls, etc..!

Don't know about most of the others as (apart from Gradwell and FWD) I've
never used them. Been with Sipgate since they first started in the UK and
see no reason to change.

Ivor

Ivor Jones

2006-06-23, 7:11 am

"Tester" <uk@list.com> wrote in message
news:bfhn92l5rb4gqvalalp8022nj4hr8nu59a@
4ax.com

[snip]

>What exactly is SIP, and for what reasons
>SIP is invented?

SIP = Session Initiation Protocol. Google it and you'll find more than you
ever wanted to know..!

Ivor

{{{{{Welcome}}}}}

2006-06-23, 1:11 pm

Thus spaketh Tester:
> On Thu, 22 Jun 2006 17:16:49 GMT, "{{{{{Welcome}}}}}"
> <bhx___spam@trapped___hotmail.co.uk> wrote:
>
>
>
> Welcome Hi,
> What are the URL's for VOIP SHunt and SIP Gate?
>
> How good are they, and is it worth converting to them?
>
>
> Thanks

www.sipgate.co.uk and www.voipstunt.com

--
Items for sale: www.dodgy-dealer.co.uk
3p/min & 1p Texts, EasyMobile, For £5 airtime bonus contact via:
www.southeastbirmingham.co.uk

Brian

2006-06-23, 1:11 pm

On 2006-06-22, Tester <uk@list.com> wrote:

[Snip]

> I emailed them on the response feedback page, and they didn't respond,
> so again i filled in the response page, and again no response.
>
> I attempted to ring the customer services, and i had a Foreign, answer
> phone message, and then it went to English, about some crap, which was
> irrelevant.

You had a contact telephone number for VoIPCheap Customer Services?
Would you care to share that number or the web link you used to obtain
it?

Brian.

Brian

2006-06-23, 1:11 pm

On 2006-06-23, Tester <uk@list.com> wrote:
>
> Hi Welcome,
> So are you saying, its worth going with SIP Gate?
> I am starting to believe that VOIP Cheap is a mistake, but i need to
> use up my credits.

A few lengthy calls to someone in the Central African Republic should
put you well on your way to clearing your account.

> How do i stop them Billing me or using my details to debit from my
> account, as i have decided i dont want to be with them.

Isn't the system VoIPcheap have in place a pre-pay one? You give them
something like 10 euros and then make calls on that basis. In which
case they don't bill you or have any way to debit you.

Brian.

{{{{{Welcome}}}}}

2006-06-23, 1:11 pm

Thus spaketh Tester:
> On Thu, 22 Jun 2006 18:06:38 GMT, "{{{{{Welcome}}}}}"
> <bhx___spam@trapped___hotmail.co.uk> wrote:
>
>
>
>
> Hi Welcome,
> So are you saying, its worth going with SIP Gate?
> I am starting to believe that VOIP Cheap is a mistake, but i need to
> use up my credits.
>
> How do i stop them Billing me or using my details to debit from my
> account, as i have decided i dont want to be with them.
>
> Thanks

I use both Sipgate and VoIP Cheap's sister service VoIPStunt.

I've found VoIP Cheap to be fine, just at one time you could only use their
software to make receive calls, so I switched to SIP Discount and then VoIP
Stunt.

With VoIP Cheap / VoIP Stunt, you just top up your account, as long as you
top up before your credit runs out you get to keep what credit you did have
on there, if you no longer wish to use them, you just don't top up again.

VoIP Cheap, VoIP Buster, VoIP Stunt and SIP Discount all gave me a standard
0121 number as they have codes for this area along with certain other major
area codes.

--
Items for sale: www.dodgy-dealer.co.uk
3p/min & 1p Texts, EasyMobile, For £5 airtime bonus contact via:
www.southeastbirmingham.co.uk

{{{{{Welcome}}}}}

2006-06-23, 1:11 pm

Thus spaketh Tester:
> Hi Group,
> This is a moan about VOIP Cheap.
> http://www.voipcheap.co.uk and http://www.voipcheap.com same
> company.
>
> I am not complaining about the service, but i tried to log on my
> account at my other address, and i got an error 4.
>
> I emailed them on the response feedback page, and they didn't respond,
> so again i filled in the response page, and again no response.
>
> I attempted to ring the customer services, and i had a Foreign, answer
> phone message, and then it went to English, about some crap, which was
> irrelevant.
>
> My concern is, if i ever get any Billing issues, then what am i
> supposed to do?
>
>
> I am tempted, to use all my credits up, and go to Skype, or any other
> IP to Phone service.
>
>
> Does anybody know, if VOIP Cheap is any good, and what other
> companies, are there, other than Skype?
>
> Thanks

Forgot to post earlier that VoIPCheap.com and VoIPCheap.co.uk are run by the
same company but are different sites and you need different usernames, if
you signed up with the .co.uk site then you need to log in to the .co.uk
site, if you signed up to the .com site you need to log into the .com site.

--
Items for sale: www.dodgy-dealer.co.uk
3p/min & 1p Texts, EasyMobile, For £5 airtime bonus contact via:
www.southeastbirmingham.co.uk

{{{{{Welcome}}}}}

2006-06-23, 1:11 pm

Thus spaketh Brian:
> On 2006-06-23, Tester <uk@list.com> wrote:
>
> A few lengthy calls to someone in the Central African Republic should
> put you well on your way to clearing your account.
>
>
> Isn't the system VoIPcheap have in place a pre-pay one? You give them
> something like 10 euros and then make calls on that basis. In which
> case they don't bill you or have any way to debit you.
>
> Brian.

This is indeed the case, you pay upfront.

Iceman

2006-06-23, 1:11 pm

Ivor Jones wrote:
> "Tester" <uk@list.com> wrote in message
> news:bfhn92l5rb4gqvalalp8022nj4hr8nu59a@
4ax.com
>
> [snip]
>
>
> SIP = Session Initiation Protocol. Google it and you'll find more than you
> ever wanted to know..!
>
> Ivor
>
>

Took the words right outta my mouth!
Fanx Ivor

Tester

2006-06-23, 1:11 pm

On Fri, 23 Jun 2006 13:35:27 +0000 (UTC), Brian <bandj@o2.co.uk>
wrote:

>On 2006-06-22, Tester <uk@list.com> wrote:
>
>[Snip]
>
>
>You had a contact telephone number for VoIPCheap Customer Services?
>Would you care to share that number or the web link you used to obtain
>it?
>
>Brian.

Hi Brian,
Sorry i should have posted it.

I seem to remember, that

1) Click On About us at the bottom of the VOIP Homepage

http://www.voipcheap.co.uk/en/about.html

2) Dial the appropriate number. ( Keep Listening ), it will speak in
English.

VoipCheap is a service from
Betamax GmbH & Co KG
Im Mediapark 8
50670 Köln

Email: Please use the forms on our contact page
Tel: +49-221-3549565
Fax: +49-221-3549566

But its a waste of time, as no one answers or responds.

I hope this helps.

Tester

2006-06-23, 1:11 pm

>Forgot to post earlier that VoIPCheap.com and VoIPCheap.co.uk are run by the
>same company but are different sites and you need different usernames, if
>you signed up with the .co.uk site then you need to log in to the .co.uk
>site, if you signed up to the .com site you need to log into the .com site.

Hi Welcome,
You are right, you forgot.
And therefore i forgot to remind u, and kept trying to sign in at the
..com address, and thats when i got the ERROR 4.

I tried to sign in at another address in London, would that have cause
the error 4 ?

Or would it have seen a different IP address attempting a Log in?

The Muppets @ http://www.voipcheap.co.uk havn't responded yet.
And people searching for voipcheap on google should pick up these

keywords. " voipcheap voip crap tech support no good "

I think that should be enough for google to send people to this
posting in google groups..

Thanks

Tester

2006-06-23, 1:11 pm

On Fri, 23 Jun 2006 10:50:27 GMT, Tester <uk@list.com> wrote:
[vbcol=seagreen]
>On Thu, 22 Jun 2006 18:06:38 GMT, "{{{{{Welcome}}}}}"
><bhx___spam@trapped___hotmail.co.uk> wrote:
>
>

Hi,
It seems SIPgate , dont seem to provide Free international
numbers.

Voipcheap seem to, but if you usee your 300 minutes, then it jumps
over to charging you, which is fair enough.

Are the overall, calls cheaper with SIPgate?

With SIPgate, they have had reviews in the computer mags, here in the
Uk, that might just mean crap, its the opinions of the users that
count ..

Regards

Brian

2006-06-23, 1:11 pm

On 2006-06-23, Tester <uk@list.com> wrote:
> On Fri, 23 Jun 2006 13:35:27 +0000 (UTC), Brian <bandj@o2.co.uk>
> wrote:
>
>
>
> Hi Brian,
> Sorry i should have posted it.
>
> I seem to remember, that
>
> 1) Click On About us at the bottom of the VOIP Homepage
>
> http://www.voipcheap.co.uk/en/about.html
>
> 2) Dial the appropriate number. ( Keep Listening ), it will speak in
> English.
>
> VoipCheap is a service from
> Betamax GmbH & Co KG
> Im Mediapark 8
> 50670 Köln
>
> Email: Please use the forms on our contact page
> Tel: +49-221-3549565
> Fax: +49-221-3549566
>
> But its a waste of time, as no one answers or responds.
>
>
> I hope this helps.

It does. I have seen that page before but had not taken the telephone
numbers there to be for Customer Services. Your experience appears to
confirm that.

What was the message you got?

Brian.

Tester

2006-06-23, 7:11 pm

>
>It does. I have seen that page before but had not taken the telephone
>numbers there to be for Customer Services. Your experience appears to
>confirm that.

Brian Hi,
I cant remember what drivel the went on about, but i do
know, that there was no forewarding number, from what i can remember.
Sorry this dosnt help much, but if u dial it from the Uk, i believe u
just put 00 and the number.

Regards

{{{{{Welcome}}}}}

2006-06-23, 7:11 pm

Thus spaketh Tester:
>
>
> Brian Hi,
> I cant remember what drivel the went on about, but i do
> know, that there was no forewarding number, from what i can remember.
> Sorry this dosnt help much, but if u dial it from the Uk, i believe u
> just put 00 and the number.
>
>
> Regards

Yes 00 is used for calling internationally, you can just use the + on a
mobile or VoIP Software.

--
Items for sale: www.dodgy-dealer.co.uk
3p/min & 1p Texts, EasyMobile, For £5 airtime bonus contact via:
www.southeastbirmingham.co.uk

Tester

2006-06-23, 7:11 pm

On Fri, 23 Jun 2006 21:34:36 GMT, "{{{{{Welcome}}}}}"
<bhx___spam@trapped___hotmail.co.uk> wrote:

>Thus spaketh Tester:
>
>Yes 00 is used for calling internationally, you can just use the + on a
>mobile or VoIP Software.

Kewl

hairydog@despammed.com

2006-06-23, 7:11 pm

On Fri, 23 Jun 2006 16:27:40 GMT, Tester <uk@list.com> wrote:

>With SIPgate, they have had reviews in the computer mags, here in the
>Uk, that might just mean crap, its the opinions of the users that
>count ..

Sipgate is OK, but IME, voip.co.uk is better and also cheaper for my
pattern of use. Though I do use both.

hairydog@despammed.com

2006-06-23, 7:11 pm

On Fri, 23 Jun 2006 22:08:28 GMT, Thomas Kenyon
<tom@art-it-services.co.uk> wrote:

>I've always found Sipgates customer service to be better than
>voip.co.uk. (on the few times that I've required them)

voip support have been great for me. Prompt email replies, and when I
had a tricky problem, spending a whole hour on the phone monitoring
what was happening as the problem occurred. Most of that problem was a
router glitch, which they gave me the fix for.

Both have offered better technical support than you generally get
nowadays.

M.Dexter@blueyonder.co.uk

2006-06-23, 7:11 pm

On Fri, 23 Jun 2006 22:08:28 GMT, Thomas Kenyon
<tom@art-it-services.co.uk> wrote:

>Although voip.co.uk are cheaper (when their billing works).
I have just given up on voip.co.uk Tom they are better than Sipgate
have to be but only by about 0.1% . I called them three weeks go and
asked them to close my account there and then and Chris at voip.co.uk
told me it would be done but to date the account is still active.
One must be prepared to pay a reasonable amount of money if you want
good service and to date there are only three at present operating in
the UK that provides good service Freetalk,Vonage, and Voipfone.If the
masses of cheap skates and penny pinchers in this country are prepared
to pay for and put up with sub standard services then all well and
good .

{{{{{Welcome}}}}}

2006-06-23, 7:11 pm

Thus spaketh Tester:
> On Fri, 23 Jun 2006 22:36:11 GMT, M.Dexter@blueyonder.co.uk wrote:
>
>
>
> Hey, M.Dexter,
> What number did you ring to even speak to a
> Chris?
>
> regards

M.Dexter is just the village idiot, no one take any notice of it's
ramblings.

M.Dexter@blueyonder.co.uk

2006-06-23, 7:11 pm

On Fri, 23 Jun 2006 22:58:59 GMT, Tester <uk@list.com> wrote:

>Hey, M.Dexter,
> What number did you ring to even speak to a
>Chris?
01908 764796 .
Nothing wrong with Chris I have always found him very helpful it is
the people above and to the left and right of him that seem to be the
problem .

Tester

2006-06-24, 1:11 am

On Fri, 23 Jun 2006 23:08:04 GMT, "{{{{{Welcome}}}}}"
<bhx___spam@trapped___hotmail.co.uk> wrote:

>Thus spaketh Tester:
>
>
>M.Dexter is just the village idiot, no one take any notice of it's
>ramblings.

Ahh Ok

hairydog@despammed.com

2006-06-24, 7:11 am

On Fri, 23 Jun 2006 22:36:11 GMT, M.Dexter@blueyonder.co.uk wrote:

>I called them three weeks go and
>asked them to close my account there and then and Chris at voip.co.uk
>told me it would be done but to date the account is still active.

If you don't use it, what does "closing the account" gain you?

M.Dexter@blueyonder.co.uk

2006-06-24, 7:11 am

On Sat, 24 Jun 2006 11:49:37 +0100, hairydog@despammed.com wrote:

>On Fri, 23 Jun 2006 22:36:11 GMT, M.Dexter@blueyonder.co.uk wrote:
>
>
>If you don't use it, what does "closing the account" gain you?
It makes sure that I am not charged anymore and also that my details
card numbers etc are no longer on their systems or should do .
I have nothing really against voip.co.uk it is just that I found them
rather inefficient unlike Voipfone .

Paul Cupis

2006-06-25, 7:11 am

Iceman wrote:
> I gave up on VoIPCheap for the same reason - crap customer service, well
> non existent actually!
>
> I'm with SIPGate now. Advantages of SIPGate are a proper Geographic
> number for the area in which you live. Your credit doesn't timeout like
> VoIPCheap's does. Disadvantages - 1.2p per minute!

Do you think perhaps that the differences between the companies might be
related to the difference in price?

Paul Cupis

2006-06-25, 7:11 am

M.Dexter@blueyonder.co.uk wrote:
> One must be prepared to pay a reasonable amount of money if you want
> good service and to date there are only three at present operating in
> the UK that provides good service Freetalk,Vonage, and Voipfone.

What about gradwell?

Iceman

2006-06-25, 1:11 pm

Paul Cupis wrote:
> Iceman wrote:
>
> Do you think perhaps that the differences between the companies might be
> related to the difference in price?

Suspect so! ;-)

Ivor Jones

2006-06-25, 1:11 pm

"Paul Cupis" <paul@cupis.co.uk> wrote in message
news:e7lhuh$1hjr$2@custnews.inweb.co.uk
> M.Dexter@blueyonder.co.uk wrote:
>
> What about gradwell?

Excellent IMHO.

Ivor