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Home > Archive > Voice Over IP in UK > June 2006 > voip.co.uk Voicemail
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voip.co.uk Voicemail
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| Hello,
How on earth do you change your VM pin from the web interface? Every time I
try, I'm told that the SMS number is wrong.
So......
I seem to be able to only change the PIN by entering a mobile number for SMS
notification.
So..........
How do you then delete the SMS number? Every time I try, I'm told that the
SMS number is wrong.
So..........
I have entered 0 for the SMS number, which it seemed to accept, however, I
am billed 10p now for every VM, even though the SMS number field is blank.
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| David Floyd 2006-06-25, 1:11 pm |
| In message of Sun, 25 Jun 2006, Jono writes
>Hello,
>
>How on earth do you change your VM pin from the web interface? Every time I
>try, I'm told that the SMS number is wrong.
>
>So......
>
>I seem to be able to only change the PIN by entering a mobile number for SMS
>notification.
>
>So..........
>
>How do you then delete the SMS number? Every time I try, I'm told that the
>SMS number is wrong.
>
>So..........
>
>I have entered 0 for the SMS number, which it seemed to accept, however, I
>am billed 10p now for every VM, even though the SMS number field is blank.
>
>
>
What was their reply to the ticket you raised?
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| David Floyd pretended :
> In message of Sun, 25 Jun 2006, Jono writes
>
> What was their reply to the ticket you raised?
That it should be possible to change the PIN without entering an SMS
number; that the SMS texts that have already been sent were sent
correctly, (even though there is no number in the SMS field); that they
will ensure no further SMS are sent (yet they still are)
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| David Floyd 2006-06-25, 1:11 pm |
| In message of Sun, 25 Jun 2006, Jono writes
>David Floyd pretended :
>
>That it should be possible to change the PIN without entering an SMS
>number; that the SMS texts that have already been sent were sent
>correctly, (even though there is no number in the SMS field); that they
>will ensure no further SMS are sent (yet they still are)
>
>
Well, I think you can only keep on at them; if the problem persists then
the ticket should not be closed.
I changed my PIN some while back now and it worked OK; so I'm not going
to risk any problems now.
David
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| David Floyd explained on 25/06/2006 :
> In message of Sun, 25 Jun 2006, Jono writes
>
> Well, I think you can only keep on at them; if the problem persists then the
> ticket should not be closed.
>
> I changed my PIN some while back now and it worked OK; so I'm not going to
> risk any problems now.
>
> David
They've very quickly refunded the erroneous SMS charges. Very
impressed.
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