WebSphere Commerce suite - Returns in WCS Pro 556

Author

Returns in WCS Pro 556

Cuneyt Kaya

2005-03-31, 8:13 am

Here is the situation:

Inside Accelerator, frrm an Order with status 'S', I am creating a return.
When it comes to the Credit Method page, there is no option to chose from
the picklist, and thus the Finish op gives an error of a missing parameter,
which is basically the RefundPolicyId.

I looked at the code. I t is using ReturnTCDataBean and from that by using
getReturnPaymentPolicyNumbers() it is receiving the returnPolicyIds but it
is returning 0 elements.

So why is that? How can I set the return policy ids? Any GUI, insert SQLs?

By the way can anyone successfully achieved a FULL CYCLE OF ORDER MANAGEMENT
with ACCELERATOR? I am getting close to throw this Accelerator into garbage
as far as Order Management is concerned.

Thanks

Cuneyt Kaya

Robert Brown

2005-04-01, 6:02 pm

> Here is the situation:
>
> Inside Accelerator, frrm an Order with status 'S', I am creating a return.
> When it comes to the Credit Method page, there is no option to chose from
> the picklist, and thus the Finish op gives an error of a missing parameter,
> which is basically the RefundPolicyId.
>
> I looked at the code. I t is using ReturnTCDataBean and from that by using
> getReturnPaymentPolicyNumbers() it is receiving the returnPolicyIds but it
> is returning 0 elements.
>
> So why is that? How can I set the return policy ids? Any GUI, insert SQLs?
>
> By the way can anyone successfully achieved a FULL CYCLE OF ORDER MANAGEMENT
> with ACCELERATOR? I am getting close to throw this Accelerator into garbage
> as far as Order Management is concerned.
>
> Thanks
>
> Cuneyt Kaya

Keep this in mind. Accelerator and the other web tools are just
that...tools. There have been bugs in every version of the toolset that
I have seen going back to Net.Commerce v3 in 1998. Some versions have
been QA tested more than others and very few are tested under specific
client scenarios (large catalogs, alternate ports, etc.) Sometimes new
beans and tables are created to support new functionality with literally
NO Accelerator support.

I found two Accelerator bugs on a recent project with WC56 Express.
From what you have described I doubt seriously if any IBMer tested your
particular scenario. All in all I understand your frustration but this
is just the way it is in today's fast paced web development world where
QA will always ride in the trunk instead of the back seat.

Call IBM and open a PMR and in 3 to 6 weeks you might have an efix for
your probable new bug. Just my two cents...

R

George Niece

2005-04-05, 5:54 pm

I have to agree with Robert.

Having said that, the Commerce Accelerator is a great tool in 5.6, you
should have seen the older versions and then you would definitely have more
reasons to be frustrated.

Yes to your question. I have been on three 5.6 projects in the last 6
months all of which were able to full cycle the accelerator ordering
process.

Sounds like you have a bug in the data required. How did you load your
store terms and conditions? I find people generally make mistakes there.

Regards,
geo

"Cuneyt Kaya" <cuneyt.kaya@is.net.tr> wrote in message
news:d2gf82$4ql6$1@news.boulder.ibm.com...
> Here is the situation:
>
> Inside Accelerator, frrm an Order with status 'S', I am creating a return.
> When it comes to the Credit Method page, there is no option to chose from
> the picklist, and thus the Finish op gives an error of a missing
parameter,
> which is basically the RefundPolicyId.
>
> I looked at the code. I t is using ReturnTCDataBean and from that by using
> getReturnPaymentPolicyNumbers() it is receiving the returnPolicyIds but it
> is returning 0 elements.
>
> So why is that? How can I set the return policy ids? Any GUI, insert SQLs?
>
> By the way can anyone successfully achieved a FULL CYCLE OF ORDER
MANAGEMENT
> with ACCELERATOR? I am getting close to throw this Accelerator into
garbage
> as far as Order Management is concerned.
>
> Thanks
>
> Cuneyt Kaya
>
>
>
>