I am trying to set up what our users call "night service," where we have
voicemail pick up and play a recording stating that that agency is
closed, etc.  We are using hunt groups for our published lines with CCM
4.1(2) and Unity 4.0(4). Under more normal conditions I would just have
the hunt list fall over to voice mail, but agency regs prohibit the use
of anything that's not a live human during business hours.  So my
question is, is there anyway to control when unity can pick the for a
hunt group with a time of day restriction on it?   thanks

 

David Crown, MCSE, MCP+I, CCNA
Office of Information Technology
State of Delaware,
Department of Natural Resources and Environmental Control
dcrown@state.de.us
Voice: (302)739-9027 Fax: (302)739-6242
www.dnrec.state.de.us/

 

[ Post a follow-up to this message ]

2 options:

1. use a Unity CallHandler with a schedule
2. use Time of Day routing CM 4.1(2).

/Wes

Crown David T. (DNREC) wrote:

> I am trying to set up what our users call =93night service,=94 where we =

> have voicemail pick up and play a recording stating that that agency =

> is closed, etc. We are using hunt groups for our published lines with =

> CCM 4.1(2) and Unity 4.0(4). Under more normal conditions I would just =

> have the hunt list fall over to voice mail, but agency regs prohibit =

> the use of anything that=92s not a live human during business hours. So =

> my question is, is there anyway to control when unity can pick the for =

> a hunt group with a time of day restriction on it? thanks
>
> David Crown, MCSE, MCP+I, CCNA
> Office of Information Technology
> State of Delaware,
> Department of Natural Resources and Environmental Control
> dcrown@state.de.us
> Voice: (302)739-9027 Fax: (302)739-6242
> www.dnrec.state.de.us/
>
>------------------------------------------------------------------------
>
> ________________________________________
_______
>cisco-voip mailing list
>cisco-voip@puck.nether.net
>https://puck.nether.net/mailman/listinfo/cisco-voip
>  =

>

[ Post a follow-up to this message ]