06-23-05 10:49 PM
Well, I'm not sure what you mean by Auto Attendant, but the way we use
it is this:
Remote Site A. Take their POTS lines and run them all to one phone
number: 2059999. Create a CTI Route point with that number and CFA that
to VM. Create a Call Handler in Unity with that phone number. Under
the Caller Input, put different options in. Then record the greeting
with those options in mind.
That's what we call an Auto Attendant. For us, it's just a Call Handler
with a specific extension put on it. Basically a Call Handler is the
same as a Subscriber except that it can't record messages, but doesn't
use a license.
Hope that helps!
Court Schuett
630-909-5560
cschuett@hprlogistics.com
-----Original Message-----
From: Voll, Scott [mailto:Scott.Voll@wesd.org]
Sent: Thursday, June 23, 2005 12:01 PM
To: Court Schuett; cisco VoIP List
Subject: RE: [cisco-voip] Unity Directory
I understand the public distribution list and how to associate it to the
directory handler, but I don't understand the last sentence. What Call
handler do I need to adjust and what am I adjusting?
TIA
Scott
-----Original Message-----
From: Court Schuett [mailto:cschuett@hfsnorthamerica.com]
Sent: Thursday, June 23, 2005 9:40 AM
To: Voll, Scott; cisco VoIP List
Subject: RE: [cisco-voip] Unity Directory
Do you mean the Dial-By-Name directory? That's easy. Just create a new
Directory Handler and put a public distribution list on it that matches
with the 30 people you want. We run one Unity box and multiple
Auto-Attendants. One for every site we have and they run just fine. We
just set up a Call Handler for each one and adjust the Caller Input.
Hope that helps.
Thanks
Court Schuett
630-909-5560
cschuett@hprlogistics.com
-----Original Message-----
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Voll, Scott
Sent: Thursday, June 23, 2005 11:00 AM
To: cisco VoIP List
Subject: [cisco-voip] Unity Directory
I'm finally getting everyone moved over to UM this summer.
I have gotten the auto attendant working. But I need to know if there is
some way of sub dividing the Auto attendant.
I have departments that would like to have there own Auto Attendant.
Here's the idea. I have Unity 4.0.4 soon to be 4.0.5 and Exchange 2003
and
AD 2003. I have ~1000 users. The current Auto attendant looks through
the
whole AD. I want to know, can I setup auto attendant (ext 1234) to look
at
the whole AD and have auto attendant (ext 5678) look at only 30 people?
TIA
Scott
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