Hi,

 

We are using CCM 4.0 and IPCC express and IP phone 7940.

WE are recording calls of users through call loggers.

 

Can any one tell me that is there any centralized why of recording user
calls?

 

Regards

Monika

 

 

[ Post a follow-up to this message ]

Sure, more than likely you'll need to add a dedicated monitoring and recordi
ng server to your IPCC Express cluster, depending on the number of users, an
d amount of data you have to retain. It involves the setup of a span/rspan p
ort on your switches to enable the mirror of the VOIP data to the central RM
S server. Take a look at the IP Contact Center SRND design guide at the url 
below for more information:

http://www.cisco.com/application/pd...ecd800f351c.pdf


-----Original Message-----
From: cisco-voip-bounces@puck.nether.net on behalf of Monika Kapil
Sent: Fri 7/15/2005 9:31 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Call Recording Problem
 
Hi,

 

We are using CCM 4.0 and IPCC express and IP phone 7940.

WE are recording calls of users through call loggers.

 

Can any one tell me that is there any centralized why of recording user
calls?

 

Regards

Monika

 

 

[ Post a follow-up to this message ]

Hi Nick,

 

We have a recording server in IPCC express but number of licences is
less than the number of users.

We have to use a call logger hardware with the IP phones which records
the calls.

Now, we are looking for s solution in which we do not require hardware
and we can be able to monitor calls through the CCM or IPCC 

 

Regards

Monika

 

 

 

 

 

 

 

________________________________

From: Nick Griffin [mailto:ngriffin@qos-is.com] 
Sent: Friday, July 15, 2005 8:12 PM
To: Monika Kapil; cisco-voip@puck.nether.net
Subject: RE: [cisco-voip] Call Recording Problem

 

Sure, more than likely you'll need to add a dedicated monitoring and
recording server to your IPCC Express cluster, depending on the number
of users, and amount of data you have to retain. It involves the setup
of a span/rspan port on your switches to enable the mirror of the VOIP
data to the central RMS server. Take a look at the IP Contact Center
SRND design guide at the url below for more information:

http://www.cisco.com/application/pd.../ps1846/c1028/c
dccont_0900aecd800f351c.pdf


-----Original Message-----
From: cisco-voip-bounces@puck.nether.net on behalf of Monika Kapil
Sent: Fri 7/15/2005 9:31 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Call Recording Problem

Hi,



We are using CCM 4.0 and IPCC express and IP phone 7940.

WE are recording calls of users through call loggers.



Can any one tell me that is there any centralized why of recording user
calls?



Regards

Monika

[ Post a follow-up to this message ]