RE: CRA and CSQ

Additionally, in the following debug logs, I'm not sure why it's saying:

*No available resources present in CSQ_2*

CSQ_2 contains 2 resources. Each one is a user which has an ICD
extension configured. These users are associated with the CTI RP and the
CTI Ports.

Thanks,
Paul

Log:
828: Jul 20 15:02:53.915 PDT %MIVR-ENG-7-UNK:Notifying Debug task Ended
829: Jul 20 15:02:53.915 PDT %MIVR-ICD_CTI-7-UNK:EventHandler: posting
{CALL_QUEUED_EVENT: Socket:Socket: null monitoredDeviceDN:null,
connectionCallID: 16786918 , callingDeviceType: 0, calledDeviceType: 0,
lastRedirectDeviceType: 65535, eventCause: 65535, CSDID: 2,
callingDeviceID: 1000, calledDeviceID: 3100 } to outboundQ
830: Jul 20 15:02:53.915 PDT %MIVR-ICD_CTI-7-UNK:EventHandler:
notifyAll() on contact with id 2
831: Jul 20 15:02:53.915 PDT %MIVR-SS_RM-7-UNK:Cannot allocate an
available resource b/c none is present in CSQ_2
832: Jul 20 15:02:53.915 PDT %MIVR-SS_RM-7-UNK:No available resources
present in CSQ_2
833: Jul 20 15:02:53.915 PDT %MIVR-SS_RM-7-UNK:CTI ports: 3001:9702/1

-----Original Message-----
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Paul Yago
Sent: Tuesday, July 19, 2005 4:06 PM
To: cisco-voip@puck.nether.net
Subject: RE: [cisco-voip] CRA and CSQ

Hello,

Can anyone shed some light on why an ICD script's "Select Resource" is
not selecting one of the configured Resources from my CSQ?

Both resources are users who have "Enable CTI Application Use" checked
and are associated to a particular IDC extension. They also are
associated with the CRA - CTI RP. They both belong to a Resource Group
which is assigned to the CSQ.

The application passes the name of the CSQ to the script as a parameter.

Never the less, after the Select Resource line is reached, the Queued
branch is always selected. What I expect is that the Connected branch is
used since these resources are available.

I can't find anything in the troubleshooting or developer's guide.

Any help is greatly appreciated.

Thanks,
Paul

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