how do you change the hold timer on cme.  when callers call in the the syste
m and we put them on hold is it supose to be a timer to ring back the hold p
lacer.  our caller are staying on hold for 30 minutes
James Grace 
System Engineer /Professional Srvc.
MCSE MCSA MCDBA CCNA CCNP CQS

[ Post a follow-up to this message ]

I don't know about CME but in CallManager this is by design.  "Hold" goes on
indefinitely.  "Call Park" rings back after the park timer expires.

_____

From: AA [mailto:jgrace@digitelusa.net]
Sent: Friday, August 19, 2005 3:25 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] hold timer


how do you change the hold timer on cme.  when callers call in the the
system and we put them on hold is it supose to be a timer to ring back the
hold placer.  our caller are staying on hold for 30 minutes
James Grace
System Engineer /Professional Srvc.
MCSE MCSA MCDBA CCNA CCNP CQS

[ Post a follow-up to this message ]

The Maximum Hold Duration Timer service parameter was introduced in 4.1(2) I
 believe which puts a maximum time on any calls on hold. Unfortunately, it d
oes not trigger a ring back, but rather a 'hangup'.

This was apparently introduced to help with Unity ports being put on hold in
definately. 

----------------------------------------------------------------------------
----
Lelio Fulgenzi, B.A.
Network Analyst (CCS) * university of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
 ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"I had a coffee and Coke at lunch today...and now, I've got more jitter than
 an
IP phone on a long haul 10base2 connection"                              LFJ
----- Original Message ----- 
From: Simon, Bill 
To: 'AA' ; cisco-voip@puck.nether.net 
Sent: Friday, August 19, 2005 3:50 PM
Subject: RE: [cisco-voip] hold timer 


I don't know about CME but in CallManager this is by design.  "Hold" goes on
 indefinitely.  "Call Park" rings back after the park timer expires.



----------------------------------------------------------------------------
--
From: AA [mailto:jgrace@digitelusa.net] 
Sent: Friday, August 19, 2005 3:25 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] hold timer 


how do you change the hold timer on cme.  when callers call in the the syste
m and we put them on hold is it supose to be a timer to ring back the hold p
lacer.  our caller are staying on hold for 30 minutes
James Grace 
System Engineer /Professional Srvc.
MCSE MCSA MCDBA CCNA CCNP CQS




----------------------------------------------------------------------------
--


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