This has just been posted on the info page on Sipgate's website:

> Sunday evening Sept 18, we experienced a problem where users could
> not make outbound chargeable calls. Basically there was an interface
> break where networks integrated with sipgate could not see if the user
> had credit in the account and so would not complete the call. We have
> fixed this by using multiple notifications for redundancy. This problem
> should not occur again. We apologise for any inconvenience this may
>have caused.

Ivor

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On Thu, 22 Sep 2005 12:14:59 +0100, "Ivor Jones"
<ivor@despammed.invalid> wrote:

>
>This has just been posted on the info page on Sipgate's website:
Oh dear me I see Sipgate are at it again with their excuses for bad
service thank God for Voipfone .

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<brown@blueyonder.co.uk> wrote in message
 news:vo65j11upou4392ci43g2p4rnbdvidch8q@
4ax.com
> On Thu, 22 Sep 2005 12:14:59 +0100, "Ivor Jones"
> <ivor@despammed.invalid> wrote:
> 
> Oh dear me I see Sipgate are at it again with their
> excuses for bad service thank God for Voipfone .

So a problem external to Sipgate was their fault..? How do you work that
out..? Granted it perhaps should have been picked up on sooner but it
wasn't directly their fault.

Ivor

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Ivor Jones wrote:
> This has just been posted on the info page on Sipgate's website:
> 
>
> Ivor

May be i read this wrong but it sounds like a third party network needs
to look at the users account to see the balance firstly what the hell
for and secondly the words security alert and data protection springs
to mind

Mat

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On 22 Sep 2005 07:11:45 -0700, "Mathew Curtis"
<mathew.j.curtis@gmail.com> wrote:


>May be i read this wrong but it sounds like a third party network needs
>to look at the users account to see the balance firstly what the hell
>for and secondly the words security alert and data protection springs
>to mind
Sipgate is all excuses and no service half the time they come up with
all kinds of excuses to try and hide their own incompetence Mat .

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<Dexter@blueyonder.co.uk> wrote in message
 news:idf5j191t7qult7nr2r3j5uhs1jagplrk3@
4ax.com
> On 22 Sep 2005 07:11:45 -0700, "Mathew Curtis"
> <mathew.j.curtis@gmail.com> wrote:
>
> 
> Sipgate is all excuses and no service half the time they
> come up with all kinds of excuses to try and hide their
> own incompetence Mat .

Dex, you complain when they say nothing and even when they do..! What on
earth is going to satisfy you..?

It's far more likely that any 3rd party network merely gets a yes/no as to
whether the user has sufficient credit or not to make the call, they
wouldn't need to see the exact balance nor any personal user details.

Since the Germans have far stricter data protection laws than the UK (they
even have auditors that go in to check compliance) I very much doubt any
access to confidential data happens.


Ivor

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On Thu, 22 Sep 2005 15:35:00 +0100, "Ivor Jones"
<ivor@despammed.invalid> wrote:


>What on earth is going to satisfy you..?
A service level that other providers give and I get from other
providers I left Sipgate because they are totally incapable of
providing that level of service .

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<Dexter@blueyonder.co.uk> wrote in message
 news:j4h5j19oh97pl1umc50v8vlf53e2torql1@
4ax.com
> On Thu, 22 Sep 2005 15:35:00 +0100, "Ivor Jones"
> <ivor@despammed.invalid> wrote:
>
> 
> A service level that other providers give and I get from
> other providers I left Sipgate because they are totally
> incapable of providing that level of service .

You're complaining about the level of service from a company you are not a
customer of..? That's rather a tall order..!

BTW I notice you are only selectively replying to my post, what are your
comments on the rest of it..? Also I am still waiting for your proof of
the serious allegations you have made against me personally.

Ivor

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"Ivor Jones" <ivor@despammed.invalid> wrote in message
news:3pfrvtFa9bgtU1@individual.net...
>
>
> <brown@blueyonder.co.uk> wrote in message
>  news:vo65j11upou4392ci43g2p4rnbdvidch8q@
4ax.com 
>
> So a problem external to Sipgate was their fault..? How do you work that
> out..? Granted it perhaps should have been picked up on sooner but it
> wasn't directly their fault.
>
Ok a few points.

They say "networks" this means more than 1 so I would from that assume that
the failed interface was theirs,  secondly they should have had resiliancy
in place and finaly monitoring this type of thing is very simple and should
have been picked up almost straight away, Any network fault that stops
service and more importantly REVENUE should be resolved ASAP and have been
monitored.

This is not knocking Sipgate this goes for any supplier of
telecommunications, The thing with many of the VOIP suppliers, Is that they
have come from the data arena and some seem a bit lax when it comes to
resilancy.

Ian

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"Ian" <spam"AT"bathfordhill.co.uk> wrote in message
news:11j5i4qhuf8no9b@corp.supernews.com

[snip]

> Ok a few points.
>
> They say "networks" this means more than 1 so I would
> from that assume that the failed interface was theirs,
> secondly they should have had resiliancy in place and
> finaly monitoring this type of thing is very simple and
> should have been picked up almost straight away, Any
> network fault that stops service and more importantly
> REVENUE should be resolved ASAP and have been monitored.

Indeed, I agree, but they say this has now been done, so hopefully it will
be a one-off. It doesn't necessarily mean the interface was at their end
though, it could have been midway between them and whoever; unlike BT,
there are an awful lot of intermediate links in the chain on a VoIP
connection. I don't know, I'm just speculating.

> This is not knocking Sipgate this goes for any supplier of
> telecommunications, The thing with many of the VOIP
> suppliers, Is that they have come from the data arena and
> some seem a bit lax when it comes to resilancy.

They're not alone in that, but you're right.

Anyway, with luck it's ok now. (Cue Dexter)

Ivor

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