12-05-05 10:45 PM
Thanks Court.
You must be referring to the cisco Call Manager web interface? I don't
see any similar settings on the phone itself.
Assuming you are talking about Call manager, does call manager allow you
to change the soft-key settings on the SIP load of the phones?
Aside from the key-map settings, is there a way to prevent the
hijacking?
Thanks
John
On Mon, 2005-12-05 at 10:49 -0600, Schuett, Court (MBNAP it) wrote:
> Device -> Device Settings -> Softkey Template
>
> Under there, find the softkey template assigned to the phone in question.
> Then, click 'Configure Softkey Layout'. You should be able to change
> everything you need in there. There is a button for 'Ring In' which is
> where you'll probably need to add 'Transfer' to.
>
> Hope that helps.
>
>
>
>
> Court Schuett
>
> Millward Brown
> Network Systems Engineer
> 630-955-8983
> court.schuett@us.millwardbrown.com
>
> -----Original Message-----
> From: cisco-voip-bounces@puck.nether.net
> [mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of John Lange
> Sent: Monday, December 05, 2005 10:37 AM
> To: Cisco-VoIP
> Subject: [cisco-voip] 7960 hijacks the user interface when calls come
in
>
> We have a problem with our cisco 7960s using the SIP load.
>
> While trying to transfer a call, if another call comes in, the entire user
> interface is "hijacked" and you can not complete the transfer process.
>
> The only option available on the softkeys is "accept" (for the new call),
so
> you can not complete the transfer.
>
> This is a serious problem especially when trying to use the 7960 as a
> switchboard phone causing many calls to be lost in "transfer limbo".
>
> As a side issue, is there any way to reprogram the layout of the softkeys
on
> the 7960? Having to press "more" to get to "transfer" is just silly.
>
> --
> John Lange
>
>
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