All,

I've figured out how to turn off the feature which plays back read
receipts on the  handset when checking messages.  However, I have not
found the option to turn off "Undeliverable" messages.  For example.  If
I sent out an email to a Distribution List and some members have full
mailboxes or no longer exist, I get the standard Exchange bounce back.
This message (if marked as new) shows up as "new" message if I'm calling
in.  This is somewhat distracting for our end users since they only want
to hear about voicemail, not email when checking their Voicemail over
the phone.  Is there an additional option to turn this off?

We're on Unity 4.x on top of Exchange 2003.

Thanks,
-Anthony

[ Post a follow-up to this message ]

I was pretty sure Unity treats NDRs and receipts the same, but maybe
that's just in Domino.

Have you checked the advanced settings tool?

-Ryan

On Dec 30, 2005, at 11:11 AM, Mendoza, Anthony wrote:

All,

I've figured out how to turn off the feature which plays back read
receipts on the  handset when checking messages.  However, I have not
found the option to turn off "Undeliverable" messages.  For example.  If
I sent out an email to a Distribution List and some members have full
mailboxes or no longer exist, I get the standard Exchange bounce back.
This message (if marked as new) shows up as "new" message if I'm calling
in.  This is somewhat distracting for our end users since they only want
to hear about voicemail, not email when checking their Voicemail over
the phone.  Is there an additional option to turn this off?

We're on Unity 4.x on top of Exchange 2003.

Thanks,
-Anthony


 ________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

[ Post a follow-up to this message ]

Yes, checked the advanced settings tool as that's where I turned off the
normal read receipts.  I thought the NDRs were treated the same as well,
but maybe not in Exchange?  Is this something I can submit as a Feature
Request/Bug if it isn't already fixed in a subsequent rev?

-Anthony

> -----Original Message-----
> From: Ryan Ratliff [mailto:rratliff@cisco.com]
> Sent: Friday, December 30, 2005 8:18 AM
> To: Mendoza, Anthony
> Cc: cisco VoIP
> Subject: Re: [cisco-voip] Turning off Playback of
> "Undeliverable" message in Exchange
>
> I was pretty sure Unity treats NDRs and receipts the same, but maybe
> that's just in Domino.
>
> Have you checked the advanced settings tool?
>
> -Ryan
>
> On Dec 30, 2005, at 11:11 AM, Mendoza, Anthony wrote:
>
> All,
>
> I've figured out how to turn off the feature which plays back read
> receipts on the  handset when checking messages.  However, I have not
> found the option to turn off "Undeliverable" messages.  For
> example.  If
> I sent out an email to a Distribution List and some members have full
> mailboxes or no longer exist, I get the standard Exchange bounce back.
> This message (if marked as new) shows up as "new" message if
> I'm calling
> in.  This is somewhat distracting for our end users since
> they only want
> to hear about voicemail, not email when checking their Voicemail over
> the phone.  Is there an additional option to turn this off?
>
> We're on Unity 4.x on top of Exchange 2003.
>
> Thanks,
> -Anthony
>
>
>  ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>

[ Post a follow-up to this message ]

There are 2 options in advanced settings tool for
receipts, but I think NDRs are still processed since
they are different. I don't know if that other option
will kill the NDRs also but there was much discussion
on this on the cisco unified messaging forum on the
cisco forums in past. You may want to try searching
there, or posting question with unity version info,
etc and see what they come back with now. The other
thing you can try doing is make rule on mailbox on
exchange to move those types of messages to another
folder where unity won't see them. =


--- "Mendoza, Anthony" <Anthony.Mendoza@ca.com> wrote:

> Yes, checked the advanced settings tool as that's
> where I turned off the
> normal read receipts.  I thought the NDRs were
> treated the same as well,
> but maybe not in Exchange?  Is this something I can
> submit as a Feature
> Request/Bug if it isn't already fixed in a
> subsequent rev?
> =

> -Anthony
> =
 
[vbcol=seagreen] 
[vbcol=seagreen] 
[vbcol=seagreen] 
> the same, but maybe  =
 
[vbcol=seagreen] 
[vbcol=seagreen] 
[vbcol=seagreen] 
> wrote: 
[vbcol=seagreen] 
[vbcol=seagreen] 
> plays back read 
[vbcol=seagreen]
> However, I have not 
> messages.  For =
 
> some members have full 
> Exchange bounce back. 
> message if =
 
> users since =
 
> their Voicemail over 
> this off? 
[vbcol=seagreen] 
[vbcol=seagreen] 
[vbcol=seagreen] 
[vbcol=seagreen] 
> https://puck.nether.net/mailman/listinfo/cisco-voip 
[vbcol=seagreen] 
[vbcol=seagreen] 
[vbcol=seagreen]
> =

>  ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
> =




=

 ________________________________________
__ =

Yahoo! DSL =96 Something to write home about. =

Just $16.99/mo. or less. =

dsl.yahoo.com =

[ Post a follow-up to this message ]

I'll take a look on the forums.  The only other setting I saw in
Advanced Settings was specific to Voicemail NDRs, not to email NDRs.

Thanks again for the suggestion.  I'd like to avoid making rules if
possible, but that is a valid workaround.
-Anthony

> -----Original Message-----
> From: Erick Bergquist [mailto:erickbe@yahoo.com]
> Sent: Friday, December 30, 2005 8:29 AM
> To: Mendoza, Anthony; Ryan Ratliff
> Cc: cisco VoIP
> Subject: RE: [cisco-voip] Turning off Playback of
> "Undeliverable" message in Exchange
>
> There are 2 options in advanced settings tool for
> receipts, but I think NDRs are still processed since
> they are different. I don't know if that other option
> will kill the NDRs also but there was much discussion
> on this on the cisco unified messaging forum on the
> cisco forums in past. You may want to try searching
> there, or posting question with unity version info,
> etc and see what they come back with now. The other
> thing you can try doing is make rule on mailbox on
> exchange to move those types of messages to another
> folder where unity won't see them.
>
> --- "Mendoza, Anthony" <Anthony.Mendoza@ca.com> wrote:
> 
>
>
>
>
>  ________________________________________
__
> Yahoo! DSL - Something to write home about.
> Just $16.99/mo. or less.
> dsl.yahoo.com
>
>
>
>

[ Post a follow-up to this message ]

To Exchange a voicemail is simply an email with a wav attachment.  I
can't imagine there is any difference between a VM NDR and an email NDR.

-Ryan

On Dec 30, 2005, at 11:31 AM, Mendoza, Anthony wrote:

I'll take a look on the forums.  The only other setting I saw in
Advanced Settings was specific to Voicemail NDRs, not to email NDRs.

Thanks again for the suggestion.  I'd like to avoid making rules if
possible, but that is a valid workaround.
-Anthony

> -----Original Message-----
> From: Erick Bergquist [mailto:erickbe@yahoo.com]
> Sent: Friday, December 30, 2005 8:29 AM
> To: Mendoza, Anthony; Ryan Ratliff
> Cc: cisco VoIP
> Subject: RE: [cisco-voip] Turning off Playback of
> "Undeliverable" message in Exchange
>
> There are 2 options in advanced settings tool for
> receipts, but I think NDRs are still processed since
> they are different. I don't know if that other option
> will kill the NDRs also but there was much discussion
> on this on the cisco unified messaging forum on the
> cisco forums in past. You may want to try searching
> there, or posting question with unity version info,
> etc and see what they come back with now. The other
> thing you can try doing is make rule on mailbox on
> exchange to move those types of messages to another
> folder where unity won't see them.
>
> --- "Mendoza, Anthony" <Anthony.Mendoza@ca.com> wrote:
> 
>
>
>
>
>  ________________________________________
__
> Yahoo! DSL - Something to write home about.
> Just $16.99/mo. or less.
> dsl.yahoo.com
>
>
>
>

[ Post a follow-up to this message ]

I searched the forums for those other discussions...

In Unity 4.0(5) and later there is an additional
option in the Advanced Settings Tool that lets you
exclude ALL receipts which includes NDRs - this option
is not available in 4.0(4). Only 4.0(5) and 4.1(1). =


--- Ryan Ratliff <rratliff@cisco.com> wrote:

> To Exchange a voicemail is simply an email with a
> wav attachment.  I  =

> can't imagine there is any difference between a VM
> NDR and an email NDR.
> =

> -Ryan
> =

> On Dec 30, 2005, at 11:31 AM, Mendoza, Anthony
> wrote:
> =

> I'll take a look on the forums.  The only other
> setting I saw in
> Advanced Settings was specific to Voicemail NDRs,
> not to email NDRs.
> =

> Thanks again for the suggestion.  I'd like to avoid
> making rules if
> possible, but that is a valid workaround.
> -Anthony
> =
 
> since 
> option 
> discussion 
> the 
> searching 
> info, 
> other 
> another 
> wrote: 
> can 
> of 
> which 
> "new" 
> turn 
> https://puck.nether.net/mailman/listinfo/cisco-voip 
> https://puck.nether.net/mailman/listinfo/cisco-voip 
[vbcol=seagreen] 
> =

> =




=

 ________________________________________
__ =

Yahoo! DSL =96 Something to write home about. =

Just $16.99/mo. or less. =

dsl.yahoo.com =

[ Post a follow-up to this message ]

Thanks for the tip.  I guess we'll upgrade to 4.0(5) after we get our
users migrated over.

-Anthony

> -----Original Message-----
> From: Erick Bergquist [mailto:erickbe@yahoo.com]
> Sent: Friday, December 30, 2005 9:26 AM
> To: Ryan Ratliff; Mendoza, Anthony
> Cc: erickbe@yahoo.com; cisco VoIP
> Subject: Re: [cisco-voip] Turning off Playback of
> "Undeliverable" message in Exchange
>
> I searched the forums for those other discussions...
>
> In Unity 4.0(5) and later there is an additional
> option in the Advanced Settings Tool that lets you
> exclude ALL receipts which includes NDRs - this option
> is not available in 4.0(4). Only 4.0(5) and 4.1(1).
>
> --- Ryan Ratliff <rratliff@cisco.com> wrote:
> 
>
>
>
>
>  ________________________________________
__
> Yahoo! DSL - Something to write home about.
> Just $16.99/mo. or less.
> dsl.yahoo.com
>
>
>
>

[ Post a follow-up to this message ]