Ok so right now we are running IPCC express enhanced and we have an issue
where the call center needs to shutdown for a meeting.  There does not seem
to be a way for the supervisors to do this.  Even if all agents sign out
calls would come into the queue and sit there.

We can manually go into the ipccadmin and edit the application script where
we have a field call "meeting" that is set to 0, if they are in a meeting we
can change that field to 1 and then it will play a new voice message for
them.  The problem of course is this becomes an administrative issue and is
not something the call center supervisors can do.  They have to track down
someone in IT to do this for them.

Any thoughts on this?

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Is this a 24hour Call center?

 

Our script has if no agents are logged in it goes to Voicemail.  And the
Supervisor has the ability to change the voicemail greeting.

 

Might be an option.

 

Scott

 

________________________________

From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of TechGuy
Sent: Tuesday, January 10, 2006 9:55 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Setting IPCC call center to a meeting state?

 

Ok so right now we are running IPCC express enhanced and we have an
issue where the call center needs to shutdown for a meeting.  There does
not seem to be a way for the supervisors to do this.  Even if all agents
sign out calls would come into the queue and sit there. 

 

We can manually go into the ipccadmin and edit the application script
where we have a field call "meeting" that is set to 0, if they are in a
meeting we can change that field to 1 and then it will play a new voice
message for them.  The problem of course is this becomes an
administrative issue and is not something the call center supervisors
can do.  They have to track down someone in IT to do this for them. 

 

Any thoughts on this?

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Can you post the part of the script where you are checking for a logged in a
gent and then going to voicemail? It would help out our environment as well.
 

________________________________

From: cisco-voip-bounces@puck.nether.net on behalf of Voll, Scott
Sent: Tue 1/10/2006 12:05 PM
To: TechGuy; cisco-voip@puck.nether.net
Subject: RE: [cisco-voip] Setting IPCC call center to a meeting state?



Is this a 24hour Call center?

 

Our script has if no agents are logged in it goes to Voicemail.  And the Sup
ervisor has the ability to change the voicemail greeting.

 

Might be an option.

 

Scott

 

________________________________

From: cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck
.nether.net] On Behalf Of TechGuy
Sent: Tuesday, January 10, 2006 9:55 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Setting IPCC call center to a meeting state?

 

Ok so right now we are running IPCC express enhanced and we have an issue wh
ere the call center needs to shutdown for a meeting.  There does not seem to
 be a way for the supervisors to do this.  Even if all agents sign out calls
 would come into the queue and sit there. 

 

We can manually go into the ipccadmin and edit the application script where 
we have a field call "meeting" that is set to 0, if they are in a meeting we
 can change that field to 1 and then it will play a new voice message for th
em.  The problem of course is this becomes an administrative issue and is no
t something the call center supervisors can do.  They have to track down som
eone in IT to do this for them. 

 

Any thoughts on this?




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ivileged information. Any unauthorized review, use, printing, saving, copyin
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his message in error, please immediately advise the sender by reply email an
d delete all copies.

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I just simply get reporting statistic 

 

Report Object = CSQ ICD

Field = Logged-in resources

Row identifier = CSQ

Statistic variable = LoggedIN

 

If (loggedIN <=0) then

Call redirect to VM extension 

 

Hope that helps.

 

Scott

 

________________________________

From: Bill Riley III [mailto:BRiley@jackhenry.com] 
Sent: Tuesday, January 10, 2006 10:11 AM
To: Voll, Scott; TechGuy; cisco-voip@puck.nether.net
Subject: RE: [cisco-voip] Setting IPCC call center to a meeting state?

 

Can you post the part of the script where you are checking for a logged
in agent and then going to voicemail? It would help out our environment
as well. 

 

________________________________

From: cisco-voip-bounces@puck.nether.net on behalf of Voll, Scott
Sent: Tue 1/10/2006 12:05 PM
To: TechGuy; cisco-voip@puck.nether.net
Subject: RE: [cisco-voip] Setting IPCC call center to a meeting state?

Is this a 24hour Call center?

 

Our script has if no agents are logged in it goes to Voicemail.  And the
Supervisor has the ability to change the voicemail greeting.

 

Might be an option.

 

Scott

 

________________________________

From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of TechGuy
Sent: Tuesday, January 10, 2006 9:55 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Setting IPCC call center to a meeting state?

 

Ok so right now we are running IPCC express enhanced and we have an
issue where the call center needs to shutdown for a meeting.  There does
not seem to be a way for the supervisors to do this.  Even if all agents
sign out calls would come into the queue and sit there. 

 

We can manually go into the ipccadmin and edit the application script
where we have a field call "meeting" that is set to 0, if they are in a
meeting we can change that field to 1 and then it will play a new voice
message for them.  The problem of course is this becomes an
administrative issue and is not something the call center supervisors
can do.  They have to track down someone in IT to do this for them. 

 

Any thoughts on this?



NOTICE: This electronic mail message and any files transmitted with it
are intended exclusively for the individual or entity to which it is
addressed. The message, together with any attachment, may contain
confidential and/or privileged information. Any unauthorized review,
use, printing, saving, copying, disclosure or distribution is strictly
prohibited. If you have received this message in error, please
immediately advise the sender by reply email and delete all copies.

 

 

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[ Post a follow-up to this message ]

Read an .XML-file (or db if you're licensed for that) which would
contain a status-variable which is checked by the script. For status
open, continue running the script, and for status closed, either play a
prompt or divert to voicemail. Have a web-interface with authentication
for the supervisors which writes the current status to file/db.

Best regards,


/M



________________________________

From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of TechGuy
Sent: Tuesday, January 10, 2006 6:55 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Setting IPCC call center to a meeting state?


Ok so right now we are running IPCC express enhanced and we have an
issue where the call center needs to shutdown for a meeting.  There does
not seem to be a way for the supervisors to do this.  Even if all agents
sign out calls would come into the queue and sit there.

We can manually go into the ipccadmin and edit the application script
where we have a field call "meeting" that is set to 0, if they are in a
meeting we can change that field to 1 and then it will play a new voice
message for them.  The problem of course is this becomes an
administrative issue and is not something the call center supervisors
can do.  They have to track down someone in IT to do this for them.

Any thoughts on this?

[ Post a follow-up to this message ]

Variables:
CSQ			String
NumOfAgents		Int

x - Get reporting statistic
Contact: Triggering
Report obj: CSQ ICD
Field: Logged-in resources
Row identifier: CSQ
Statistic variable: NumOfAgents
x - If ( NumOfAgents == 0 ) Then
x - true
#### No agents avail, play prompt, transfer or whatever
Goto End
x - false
#### Continue running script


/M



________________________________

From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Bill Riley III
Sent: Tuesday, January 10, 2006 7:11 PM
To: Voll, Scott; TechGuy; cisco-voip@puck.nether.net
Subject: RE: [cisco-voip] Setting IPCC call center to a meeting state?


Can you post the part of the script where you are checking for a logged
in agent and then going to voicemail? It would help out our environment
as well.

________________________________

From: cisco-voip-bounces@puck.nether.net on behalf of Voll, Scott
Sent: Tue 1/10/2006 12:05 PM
To: TechGuy; cisco-voip@puck.nether.net
Subject: RE: [cisco-voip] Setting IPCC call center to a meeting state?



Is this a 24hour Call center?



Our script has if no agents are logged in it goes to Voicemail.  And the
Supervisor has the ability to change the voicemail greeting.



Might be an option.



Scott



________________________________

From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of TechGuy
Sent: Tuesday, January 10, 2006 9:55 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Setting IPCC call center to a meeting state?



Ok so right now we are running IPCC express enhanced and we have an
issue where the call center needs to shutdown for a meeting.  There does
not seem to be a way for the supervisors to do this.  Even if all agents
sign out calls would come into the queue and sit there.



We can manually go into the ipccadmin and edit the application script
where we have a field call "meeting" that is set to 0, if they are in a
meeting we can change that field to 1 and then it will play a new voice
message for them.  The problem of course is this becomes an
administrative issue and is not something the call center supervisors
can do.  They have to track down someone in IT to do this for them.



Any thoughts on this?



NOTICE: This electronic mail message and any files transmitted with it
are intended exclusively for the individual or entity to which it is
addressed. The message, together with any attachment, may contain
confidential and/or privileged information. Any unauthorized review,
use, printing, saving, copying, disclosure or distribution is strictly
prohibited. If you have received this message in error, please
immediately advise the sender by reply email and delete all copies.

[ Post a follow-up to this message ]

Create a website where users can set the status of the call center.  Have
that status populate an .xml file, say status.xml with the correct code
(0,1 etc.).  Use a subflow to check the status code.


>Ok so right now we are running IPCC express enhanced and we have an
>issue where the call center needs to shutdown for a meeting.  There does
>not seem to be a way for the supervisors to do this.  Even if all agents
>sign out calls would come into the queue and sit there.



>We can manually go into the ipccadmin and edit the application script
>where we have a field call "meeting" that is set to 0, if they are in a
>meeting we can change that field to 1 and then it will play a new voice
>message for them.  The problem of course is this becomes an
>administrative issue and is not something the call center supervisors
>can do.  They have to track down someone in IT to do this for them.

[ Post a follow-up to this message ]