Hi everyone,

 

The folks that installed my CCM + Unity system left virtually no
documentation behind.  They I've done well figuring it out so far, but
now I'm stumped and don't know what to look for.

 

>From Caller System Transfer reached via our various Unity auto-attendant
call handlers, for a range of DNs we get a message stating "You cannot
be transferred to this number."  This happens for DNs that begin with 3.
DNs that begin with 2 have no problems.  Where should I look to modify
this restriction?  I assume it's in Unity, but I don't know where.

 

Thanks,

Jeremy

 

 ________________________________________
 
Jeremy P. Campbell 
Information Systems Director 
Town of Davidson, NC 
704-940-9632 - voice direct 
704-892-7591 - voice main 
704-892-3971 - fax 

jcampbell@ci.davidson.nc.us

 

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Look for your outdial restrictions associated with the call handlers.  Once 
you find that go to that restriction table and see what they have setup ther
e to allow for outdialing.
 
If that looks good, then you might have a CSS issue on the voice mail ports.
 
Brian

________________________________

From: cisco-voip-bounces@puck.nether.net on behalf of Campbell, Jeremy
Sent: Wed 1/11/2006 4:30 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] directory transfer problem



Hi everyone,

 

The folks that installed my CCM + Unity system left virtually no documentati
on behind.  They I've done well figuring it out so far, but now I'm stumped 
and don't know what to look for.

 

>From Caller System Transfer reached via our various Unity auto-attendant call handl
ers, for a range of DNs we get a message stating "You cannot be transferred to this 
number."  This happens for DNs that begin with 3. DNs that begin with 2 have no prob
lems.  Where should I look to modify this restriction?  I assume it's in Unity, but 
I don't know where.

 

Thanks,

Jeremy

 

 ________________________________________
 
Jeremy P. Campbell 
Information Systems Director 
Town of Davidson, NC 
704-940-9632 - voice direct 
704-892-7591 - voice main 
704-892-3971 - fax 

jcampbell@ci.davidson.nc.us

 

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[ Post a follow-up to this message ]

That got it.  It was in the restriction table.  

 

Thanks, Brian.

 

Regards,

Jeremy

 

 ________________________________________
 
Jeremy P. Campbell 
Information Systems Director 
Town of Davidson, NC 
704-940-9632 - voice direct 
704-892-7591 - voice main 
704-892-3971 - fax 

jcampbell@ci.davidson.nc.us

________________________________

From: Brian Henry [mailto:Brian.Henry@apptis.com] 
Sent: Wednesday, January 11, 2006 5:14 PM
To: Campbell, Jeremy; cisco-voip@puck.nether.net
Subject: RE: [cisco-voip] directory transfer problem

 

Look for your outdial restrictions associated with the call handlers.
Once you find that go to that restriction table and see what they have
setup there to allow for outdialing.

 

If that looks good, then you might have a CSS issue on the voice mail
ports.

 

Brian

 

________________________________

From: cisco-voip-bounces@puck.nether.net on behalf of Campbell, Jeremy
Sent: Wed 1/11/2006 4:30 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] directory transfer problem

Hi everyone,

 

The folks that installed my CCM + Unity system left virtually no
documentation behind.  They I've done well figuring it out so far, but
now I'm stumped and don't know what to look for.

 

>From Caller System Transfer reached via our various Unity auto-attendant
call handlers, for a range of DNs we get a message stating "You cannot
be transferred to this number."  This happens for DNs that begin with 3.
DNs that begin with 2 have no problems.  Where should I look to modify
this restriction?  I assume it's in Unity, but I don't know where.

 

Thanks,

Jeremy

 

 ________________________________________
 
Jeremy P. Campbell 
Information Systems Director 
Town of Davidson, NC 
704-940-9632 - voice direct 
704-892-7591 - voice main 
704-892-3971 - fax 

jcampbell@ci.davidson.nc.us

 

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