I have an issue with call park and our remote sites, each site has there
own set of Partitions and CSS and therefore there own Call Park Number
which has the appropriate partition assigned. The issue I have is that
if I call the DN of a phone at the remote site from our HQ site they are
unable to put that call on Park it says No Park Number Available, If I
call externally then they can park the call fine and they can park any
calls internally within their own site. What's strange is that if they
call my DN then I can park their calls fine. All the Call Park for each
site are set up the same as each other.

 

Any one come across this issue before?   

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Are all Phones registered to the same CM?  If not, do you have Call Park
extensions on all servers that the phones register too?

 

Scott

 

________________________________

From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Nick Kassel
Sent: Friday, January 13, 2006 3:20 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Call Park Issue

 

I have an issue with call park and our remote sites, each site has there
own set of Partitions and CSS and therefore there own Call Park Number
which has the appropriate partition assigned. The issue I have is that
if I call the DN of a phone at the remote site from our HQ site they are
unable to put that call on Park it says No Park Number Available, If I
call externally then they can park the call fine and they can park any
calls internally within their own site. What's strange is that if they
call my DN then I can park their calls fine. All the Call Park for each
site are set up the same as each other.

 

Any one come across this issue before?   

 


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The information contained in this e-mail is strictly confidential, some
or all
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acknowledgement or receipt by the intended recipient(s). You accept that
there
may be a delay in processing the instructions received from e-mails
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Charles Stanley has received them. You are advised that urgent, time
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and confidential communications should not be sent by e-mail. 

You acknowledge that e-mails are not secure and you accept the risk of
malfunction, viruses, unauthorised interference, mis-delivery or delay.
 ****************************************
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Charles Stanley & Co. Ltd
Registered Office: 25 Luke Street London EC2A 4AR

Tel: 0207 739 8200 Fax: 0207 739 7798
Registered in England No. 1903304

Charles Stanley Sutherlands and Tozer Wingate are divisions of Charles
Stanley & Co. Ltd

Authorised and Regulated by the Financial Services Authority, Member of
the
London Stock Exchange, International Securities Markets Association, and
The London International Financial Futures &
Options Exchange.

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grab a detailed CM and SDL trace of the attempted park and send to me.

i know there are a few call flows and call routing scenarios where
the originating party's CSS is used.

i can find out in the traces what is happening or you can run a
couple of quick tests -


create a css that includes your site partition and the remote site
partition.  configure your phone to use this css and call the remote
site. have them try to park you.  then set your css back to original
value and configure remote site phone to use the new css.  place call
and test park.

are you possibly routing your direct call to the remote site through
any CTI application for directory lookup, number modification, or
other such feature?

/Wes


On Jan 13, 2006, at 6:19 AM, Nick Kassel wrote:

I have an issue with call park and our remote sites, each site has there
own set of Partitions and CSS and therefore there own Call Park Number
which has the appropriate partition assigned. The issue I have is that
if I call the DN of a phone at the remote site from our HQ site they are
unable to put that call on Park it says No Park Number Available, If I
call externally then they can park the call fine and they can park any
calls internally within their own site. What's strange is that if they
call my DN then I can park their calls fine. All the Call Park for each
site are set up the same as each other.



Any one come across this issue before?

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The information contained in this e-mail is strictly confidential,
some or all
of which may be legally privileged. It is for the intended recipient
only.
Access to this e-mail by any other person is prohibited. If you are
not the
intended recipient, any use, disclosure, copying, printing,
distribution of,
replying to or any action taken or omitted to be taken in reliance on
this
e-mail, is prohibited and may be unlawful. Please contact the sender
immediately
should this e-mail have been incorrectly addressed or transmitted.

You accept that any instructions are deemed to have been given at the
time the
recipient(s) accesses them and that delivery receipt does not constitute
acknowledgement or receipt by the intended recipient(s). You accept
that there
may be a delay in processing the instructions received from e-mails
after
Charles Stanley has received them. You are advised that urgent, time
sensitive
and confidential communications should not be sent by e-mail.

You acknowledge that e-mails are not secure and you accept the risk of
malfunction, viruses, unauthorised interference, mis-delivery or delay.
 ****************************************
********************************
************************


Charles Stanley & Co. Ltd
Registered Office: 25 Luke Street London EC2A 4AR

Tel: 0207 739 8200 Fax: 0207 739 7798
Registered in England No. 1903304

Charles Stanley Sutherlands and Tozer Wingate are divisions of
Charles Stanley & Co. Ltd

Authorised and Regulated by the Financial Services Authority, Member
of the
London Stock Exchange, International Securities Markets Association,
and The London International Financial Futures &
Options Exchange.

This footnote also confirms that this email message has been swept by
McAfee
VirusScan and SurfControl Email Filter software.
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