01-28-06 01:49 AM
DO you want the ICM to be able to track/manage the call within the definity
(agent status etc), or simply release the call to the Definity and stay out
of the loop?
-----Original Message-----
From: Sherif Fahmy [mailto:sfahmy@istnetworks.com]
Sent: Thursday, January 26, 2006 11:00 AM
To: 'Philip Walenta'
Cc: cisco-voip@puck.nether.net
Subject: RE: [cisco-voip] Avaya integeration with ISN and Gatekeeper
Hey Philip,
My goal is to route the call from ISN Internet Service Node currently known
as in cisco as... cisco Voice Portal CVP to Definity ACD where there are
agents that are logged on the definity
-----Original Message-----
From: Philip Walenta [mailto:pwalenta@wi.rr.com]
Sent: Thursday, January 26, 2006 7:51 PM
To: 'Sherif Fahmy'; cisco-voip@puck.nether.net
Subject: RE: [cisco-voip] Avaya integeration with ISN and Gatekeeper
Is your goal here to be able to IVR calls to anyone on the Definity, or make
a call center?
-----Original Message-----
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Sherif Fahmy
Sent: Tuesday, January 24, 2006 2:23 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Avaya integeration with ISN and Gatekeeper
Hey guys
i have the following senario where i have an Avaya Definand i am trying to
integerate with an IPCC 6 (ICM 6, ISN 2.1 aka CVP, CCM) where basically the
calls will come on a cisco Voive Gateway and then it goes to the ISN which
is our routing client then it checks with the ICM where to route the call
where it would tell it most probably to route to the definity in theory this
all works when it comes to integerating it together its a bit of a problem
... as a gatekeeper must be involved...
and now i have two issues
1. integerating the Avaya Definity with the Gatekeeper 2. the actual
scripting on the ICM ... when scripting on the ICM do i route to service
where it coresponds to VDN on Avaya or do i route to skill group ...
its worth mentioning that our integeration is a cmsless one like right now
we are working on a lab enviroment one and there isnt a cms involved yet
anyone can help me with this .. or can point me in the direction where i can
find neccasry documentation ..
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