I purchased PC Backup from Stompsoft and have not been able to get it to run
w/o an NSENGINE.exe error.  I have uninstalled and reinstalled and updated
to their v7312 upgrade and it still won't run. I have sent support tickets 4
times and never get a reply.  I have called and never get a human to answer
the phone. Does anyone know if this product even works and is Stompsoft
really in buisness????
Frank

[ Post a follow-up to this message ]

On Mon, 13 Mar 2006 15:35:08 -0500, Frank wrote:

> I purchased PC Backup from Stompsoft and have not been able to get it to r
un
> w/o an NSENGINE.exe error.  I have uninstalled and reinstalled and updated
> to their v7312 upgrade and it still won't run. I have sent support tickets
 4
> times and never get a reply.  I have called and never get a human to answe
r
> the phone. Does anyone know if this product even works and is Stompsoft
> really in buisness????
> Frank

It did not work for me. I bought it, promptly discovered a problem and
submitted a support ticket. After a couple of weeks and no reply, I did
find toll free number to call. (Check their websites support page) After
explaining the problem to someone, I was able to get a refund.

Take a look at NovaStor's NovaBACKUP, <http://www.novastor.com>. IIRC it is
similar to PC Backup, but with two major differences. I had a problem
during the trial and their support worked with me, and it does work.
--
Mike
And now abide faith, hope, love, these three; but the greatest of these is
love. 1 Cor. 13:13

[ Post a follow-up to this message ]

If your having these problems now, just imaging what it would be like trying
to get your data back.

Try Backup Exec 10d free for 60 days and see how it works for you. You can
download it at http://www.backupexec.com.

Nick

"Frank" <fjmet@amisp.net> wrote in message
news:121bls59tir30aa@corp.supernews.com...
>I purchased PC Backup from Stompsoft and have not been able to get it to
>run w/o an NSENGINE.exe error.  I have uninstalled and reinstalled and
>updated to their v7312 upgrade and it still won't run. I have sent support
>tickets 4 times and never get a reply.  I have called and never get a human
>to answer the phone. Does anyone know if this product even works and is
>Stompsoft really in buisness????
> Frank
>

[ Post a follow-up to this message ]

On Mon, 13 Mar 2006 15:35:08 -0500, "Frank" <fjmet@amisp.net> wrote:

>I purchased PC Backup from Stompsoft and have not been able to get it to ru
n
>w/o an NSENGINE.exe error.  I have uninstalled and reinstalled and updated
>to their v7312 upgrade and it still won't run. I have sent support tickets 
4
>times and never get a reply.  I have called and never get a human to answer
>the phone. Does anyone know if this product even works and is Stompsoft
>really in buisness????
>Frank
>

I've wasted a lot of $$ on the Stomp people and never got a response from th
eir
stupid "ticket" things.  Don't waste any more time on their software and try
 for
a refund.

Jim

[ Post a follow-up to this message ]

I have repeatedley called the 800 number on their website and have never got
a human to come on the line, even after about 10 minutes on hold.
Frank
"Mike Swanson" <mikeswanson@ellijay.com> wrote in message
news:dv4oli01asa@enews1.newsguy.com...
> On Mon, 13 Mar 2006 15:35:08 -0500, Frank wrote:
> 
>
> It did not work for me. I bought it, promptly discovered a problem and
> submitted a support ticket. After a couple of weeks and no reply, I did
> find toll free number to call. (Check their websites support page) After
> explaining the problem to someone, I was able to get a refund.
>
> Take a look at NovaStor's NovaBACKUP, <http://www.novastor.com>. IIRC it
> is
> similar to PC Backup, but with two major differences. I had a problem
> during the trial and their support worked with me, and it does work.
> --
> Mike
> And now abide faith, hope, love, these three; but the greatest of these is
> love. 1 Cor. 13:13

[ Post a follow-up to this message ]

Frank wrote:
> I purchased PC Backup from Stompsoft and have not been able to get it to r
un
> w/o an NSENGINE.exe error.  I have uninstalled and reinstalled and updated
> to their v7312 upgrade and it still won't run. I have sent support tickets
 4
> times and never get a reply.  I have called and never get a human to answe
r
> the phone. Does anyone know if this product even works and is Stompsoft
> really in buisness????
> Frank
Customer support, they don't have any, just look at the dates on the
website support page that say COMING SOON, the last date is July 2005.

I had the same problem and traced it down to the "MS Software Shadow
Copy Provider" and "Volume Shadow Copy" services that would not start.
In my XP PRO sp2 both service are set to MANUAL and I could manually
start the Volume Shadow Copy but not the other one, PCBACKUP attempts
to start these services to backup OPEN files.

The Volume Shadow Copy was easy to repair but to repair the MS Software
Shadow Copy Provider, I had to do a repair install from the XP system
disk ( don't if a Recovery Console repair would work).
After all that work I am now using PCBACKUP to create a disaster
recovery DVD set.
Good Luck.
Pete

[ Post a follow-up to this message ]

I am on XP Homes SP2 and don't think "MS Software Shadow Copy Provider" and
"Volume Shadow Copy" are on my machine.  I looked for thrm but only found
shadow.exe.  MS says  Shadow enables you to remotely control an active
session of another user .
Frank
"pamacher" <pamacher@attglobal.net> wrote in message
news:1142717994.610421.320410@u72g2000cwu.googlegroups.com...
>
> Frank wrote: 
> Customer support, they don't have any, just look at the dates on the
> website support page that say COMING SOON, the last date is July 2005.
>
> I had the same problem and traced it down to the "MS Software Shadow
> Copy Provider" and "Volume Shadow Copy" services that would not start.
> In my XP PRO sp2 both service are set to MANUAL and I could manually
> start the Volume Shadow Copy but not the other one, PCBACKUP attempts
> to start these services to backup OPEN files.
>
> The Volume Shadow Copy was easy to repair but to repair the MS Software
> Shadow Copy Provider, I had to do a repair install from the XP system
> disk ( don't if a Recovery Console repair would work).
> After all that work I am now using PCBACKUP to create a disaster
> recovery DVD set.
> Good Luck.
> Pete
>

[ Post a follow-up to this message ]