Hello,

I have configured Attendant Console with broadcast hunting on a CCM
4.1.3sr3.
When an incoming call arrives at the AC pilot point, the call is placed in
the queue and displayed in the Broadcast Calls window of the 2  Attendant
PCs.
I need to configure night service for this pilot point: when the attendant
closes the application the calls should be forwarded to another extension.
So far, the only way I managed to get the incoming calls out of the queue
when no attendants  are available is by setting the hold time to a
specific value.
Otherwise the calls get stuck in the queue.

Any ideas?

Regards,
Evi

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That is correct.  AC queuing will still keep calls in the queue for
whatever your hold time is even if no users are logged in to accept
calls.  This is so that the user has a chance to login while a call
is in the queue and the queued call can be sent to the user.

-Ryan

On Mar 29, 2006, at 10:05 AM, Evi Pekou wrote:


Hello,

I have configured Attendant Console with broadcast hunting on a CCM
4.1.3sr3.
When an incoming call arrives at the AC pilot point, the call is
placed in the queue and displayed in the Broadcast Calls window of
the 2  Attendant PCs.
I need to configure night service for this pilot point: when the
attendant closes the application the calls should be forwarded to
another extension.
So far, the only way I managed to get the incoming calls out of the
queue when no attendants  are available is by setting the hold time
to a specific value.
Otherwise the calls get stuck in the queue.

Any ideas?

Regards,
Evi
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