Hello.

Some of you may remember that I had a problem sending SMS from my
Sipgate web pages to Spanish mobiles on the Movistar network, whilst
it seems SMS to Vodafone Spain work OK.

Well I lodged a ticket and despite a bit of ineffective help it has
all gone quiet not, even though I have demonstrated the problem to
them. Even a response to say that the solution is out of their hands
would be something.

I guess this is 'normal' judging by the comments made by several folk
in this group and the only thing keeping me from moving to another
provider is an excellent geographical number I got because I was the
first applicant for my virtual exchange.

I gather from another thread that number portability is possible with
VOIP and as soon as I find out how to do this, I'm off.

I can't be bothered with an organisation that ignores a definite
problem despite being provided with detailed fault finding.

Dukat.

[ Post a follow-up to this message ]

"Gul Dukat" <me2@privacy.net> wrote in message
 news:chbe425bpj76mlmbvmtov9ph1nqs27t91m@
news.individual.de
> Hello.
>
> Some of you may remember that I had a problem sending SMS
> from my Sipgate web pages to Spanish mobiles on the
> Movistar network, whilst it seems SMS to Vodafone Spain
> work OK.
>
> Well I lodged a ticket and despite a bit of ineffective
> help it has all gone quiet not, even though I have
> demonstrated the problem to them. Even a response to say
> that the solution is out of their hands would be
> something.

If it works to one foreign network but not another, surely this indicates
a problem with that network..? Have you asked Movistar why it doesn't work
to them..?

I agree you should have had a better response though, but it does seem to
me that the problem *isn't* with Sipgate. How many times have you asked,
just out of interest..?

> I guess this is 'normal' judging by the comments made by
> several folk in this group and the only thing keeping me
> from moving to another provider is an excellent
> geographical number I got because I was the first
> applicant for my virtual exchange.
>
> I gather from another thread that number portability is
> possible with VOIP and as soon as I find out how to do
> this, I'm off.

It's only possible to port to some providers (such as Gradwell) and then
only with certain number ranges such as London 020. Unless you are
prepared to pay for call diversion.

> I can't be bothered with an organisation that ignores a
> definite problem despite being provided with detailed
> fault finding.

Would you care to elaborate..? How many times have you requested help..?
One email can go missing, but if you have asked 10 times that's a
different matter.

Ivor

[ Post a follow-up to this message ]

"Gul Dukat" <me2@privacy.net> wrote in message
 news:sebf429c2v1073h1atuionh778iqcn1c28@
news.individual.de

[snip]

> I is well documented in this group Ivor, that you are an
> ardent supporter of Sipgate. Perhaps just for once you
> will consider that they do have some failings.

Indeed they do, but if the fault is elsewhere, such as somewhere in one of
the Spanish systems, it's hardly their fault is it, although I agree you
should have been better informed.

Ivor

[ Post a follow-up to this message ]

On Fri, 21 Apr 2006 01:53:46 +0100, "Ivor Jones"
<ivor@despammed.invalid> wrote:

>Indeed they do, but if the fault is elsewhere, such as somewhere in one of
>the Spanish systems, it's hardly their fault is it, although I agree you
>should have been better informed.

I'm not going to drag this thread on and on. Simply to point out that
after tests the 'fault' appears to be with the web page parsing at
Sipgate. If Sipgate are not able to send to certain other networks
then an indication as part of the error message is needed, rather than
telling me that the number is incorrect, which it clearly is not.

This also does not excuse the shoddy actions of Sipgate customer
service who give up if they lose interest because they cannot solve a
'basic' problem.

Very poor.


Dukat.

[ Post a follow-up to this message ]

On Fri, 21 Apr 2006 06:46:58 +0100, Gul Dukat <me2@privacy.net> wrote:


>service who give up if they lose interest because they cannot solve a
>'basic' problem.
>
>Very poor.
>
>
>Dukat.
Course they offer poor service at BEST at worst they are downright
totally unusable .

[ Post a follow-up to this message ]

"Gul Dukat" <me2@privacy.net> wrote in message
 news:07sg42509hvselskcea47qepeqp313dlt1@
news.individual.de
> On Fri, 21 Apr 2006 01:53:46 +0100, "Ivor Jones"
> <ivor@despammed.invalid> wrote:
> 
>
> I'm not going to drag this thread on and on. Simply to
> point out that after tests the 'fault' appears to be with
> the web page parsing at Sipgate. If Sipgate are not able
> to send to certain other networks then an indication as
> part of the error message is needed, rather than telling
> me that the number is incorrect, which it clearly is not.
>
> This also does not excuse the shoddy actions of Sipgate
> customer service who give up if they lose interest
> because they cannot solve a 'basic' problem.
>
> Very poor.
>
>
> Dukat.

The problem has now been fixed. Try it.

Ivor

[ Post a follow-up to this message ]

On Fri, 21 Apr 2006 15:13:53 +0100, "Ivor Jones"
<ivor@despammed.invalid> wrote:


>The problem has now been fixed. Try it.

And how do you know this information?

Dukat.

[ Post a follow-up to this message ]

On Fri, 21 Apr 2006 18:41:45 GMT, M.Dexter@blueyonder.co.uk wrote:

>He works for them didn't you know .

I thought he drove a bus or something. Maybe he's got two jobs?

Dukat.

[ Post a follow-up to this message ]

On Fri, 21 Apr 2006 19:44:43 +0100, Gul Dukat <me2@privacy.net> wrote:

>On Fri, 21 Apr 2006 18:41:45 GMT, M.Dexter@blueyonder.co.uk wrote:
> 
>
>I thought he drove a bus or something. Maybe he's got two jobs?
Considering how he defends them at every given opportunity and also
seems to have more info available about them at any given time one
must assume that he works for them .

[ Post a follow-up to this message ]

"Gul Dukat" <me2@privacy.net> wrote in message
 news:pv9i42h3fmmb6ocue3uu59lbrhb0e4bb40@
news.individual.de
> On Fri, 21 Apr 2006 18:41:45 GMT,
> M.Dexter@blueyonder.co.uk wrote:
> 
>
> I thought he drove a bus or something. Maybe he's got two
> jobs?
>
> Dukat.

Don't believe everything Dexter tells you. No I don't work for them, but
try it anyway. Maybe I did..?!

Ivor

[ Post a follow-up to this message ]