Re: Looking for replacement for TASKE ACD in

ARC Console?

Attendant Console in CM will do queueing now, but you get no
reporting capabilities unless you consider CDR's reporting.

/Wes
On Apr 25, 2006, at 1:19 PM, Kris Seraphine wrote:

Hi

I'm working on a design for a potential customer to replace their
Avaya PBX with a centralized CallManager deployment.  The customer is
using a product called TASKE ACD, which I haven't seen before.  The
customer is using if for reporting and displaying the status of
agents in their call queues.  This software doesn't have a
CallManager integration so I'm going to have to replace that
functionality.

I could use IPCC Express but the customer's call groups are very
basic so I could easily implement the call flow in CallManager so I'm
looking for suggestions on 3rd party products that would give the
reporting and monitoring functionality at a lower cost than putting
IPCC in place.

Any suggestions would be appreciated.

--
kris seraphine
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