hey guys... i got a question i want to mask the incoming called numbers on c
ertain phones... i dont want them to see the numbers that are calling them..
. but i dont want to do that from the voice gateway i wanted to do it in the
 ccm... the reason why i couldnt do it on the gateway is that if i do it the
re then it would mask the number in the icm and the siebel crm being used ..
. so basically i just wanted to mask it on the phone only with out affecting
 the other systems integerated in this call center... do you guys have any i
dea how i can do that  ?
 

Attachment:
This has been downloaded 0 time(s).

[ Post a follow-up to this message ]

Sherif,

For the lines that you do not want to see callerID, place those lines
in a different partition.  Any calls that you want to reoute to those
lines make them go through a translation pattern that overwrites the
calling party number.

Example:
currently have the CSS called cssInternal assigned to all gateways.
CSS cssInternal only contains the partition ptInternal
create a new partition called ptMaskCalling
create a new CSS called cssMaskCalling
move all the lines should not see calling party number to the
partition ptMaskCalling
create a translation pattern XXXX (or however many digits  you use
for your extensions) in partition ptInternal.  In the translation
pattern change the calling party number to a bogs number, set the
calling search space to be cssMaskCalling, set the called party
transform mask to be XXXX.  This preserves the same called party
number and searches for a mask using the new CSS.

You can be more specific than XXXX for your translation pattern if
all of your phones are grouped together.

/Wes

On Apr 29, 2006, at 4:30 AM, Sherif Fahmy wrote:

hey guys... i got a question i want to mask the incoming called
numbers on certain phones... i dont want them to see the numbers that
are calling them... but i dont want to do that from the voice gateway
i wanted to do it in the ccm... the reason why i couldnt do it on the
gateway is that if i do it there then it would mask the number in the
icm and the siebel crm being used ... so basically i just wanted to
mask it on the phone only with out affecting the other systems
integerated in this call center... do you guys have any idea how i
can do that  ?

 ________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Attachment:
This has been downloaded 0 time(s).

[ Post a follow-up to this message ]

Thanks Wes.. will try that 

________________________________

From: Wes Sisk [mailto:wsisk@cisco.com]
Sent: Sat 4/29/2006 6:04 PM
To: Sherif Fahmy
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] masking incoming called number


Sherif, 

For the lines that you do not want to see callerID, place those lines in a d
ifferent partition.  Any calls that you want to reoute to those lines make t
hem go through a translation pattern that overwrites the calling party numbe
r.

Example:
currently have the CSS called cssInternal assigned to all gateways.
CSS cssInternal only contains the partition ptInternal
create a new partition called ptMaskCalling
create a new CSS called cssMaskCalling
move all the lines should not see calling party number to the partition ptMa
skCalling
create a translation pattern XXXX (or however many digits  you use for your 
extensions) in partition ptInternal.  In the translation pattern change the 
calling party number to a bogs number, set the calling search space to be cs
sMaskCalling, set the called party transform mask to be XXXX.  This preserve
s the same called party number and searches for a mask using the new CSS.

You can be more specific than XXXX for your translation pattern if all of yo
ur phones are grouped together.

/Wes

On Apr 29, 2006, at 4:30 AM, Sherif Fahmy wrote:

hey guys... i got a question i want to mask the incoming called numbers on c
ertain phones... i dont want them to see the numbers that are calling them..
. but i dont want to do that from the voice gateway i wanted to do it in the
 ccm... the reason why i couldnt do it on the gateway is that if i do it the
re then it would mask the number in the icm and the siebel crm being used ..
. so basically i just wanted to mask it on the phone only with out affecting
 the other systems integerated in this call center... do you guys have any i
dea how i can do that  ?
 
 ________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

Attachment:
This has been downloaded 0 time(s).

[ Post a follow-up to this message ]