we are experiencing incoming calls not able to get thru to the call center..
  this is happening to 1 out of ten calls.  customers are dialing our 1800 n
umber that is config as a cti point on the CM . and we are forwarding all to
 the crs trigger.  we are n
ot sure if its the script flow or calls from the cm problem
---

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Well, the first place is to check the MIVR logs on the CRS (in the
logs directory)... look for CTI ports OOS (out of service) or
somesuch...



Jonathan

On 5/22/06, James Grace <jgrace@digitelusa.net> wrote:
> we are experiencing incoming calls not able to get thru to the call center..  this
 is happening to 1 out of ten calls.  customers are dialing our 1800 number that is 
config as a cti point on the CM . and we are forwarding all to the crs trigger.  we 
are
not sure if its the script flow or calls from the cm problem
> ---
>
>
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