I have a receptionist who answers the phone for two different businesses.  I
would like to let her know what number the calling party dialed before she
answers the phone.  Is there a way that I can do that?

steve

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Couldn't you set up to CTI routepoints as destinations for each of the
incoming store numbers, and have those route points CFA to the operator?
That way she would know?
 
 
 
-Greg
 
________________________________

From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Steve G
Sent: Thursday, May 25, 2006 1:20 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] calling party dialed digits
 
I have a receptionist who answers the phone for two different
businesses.  I would like to let her know what number the calling party
dialed before she answers the phone.  Is there a way that I can do that?
 
steve


This message and any attachments are intended only for the use of the addres
see and may contain information that is privileged and confidential. If the 
reader of the message is not the intended recipient or an authorized represe
ntative of the intended recipient, you are hereby notified that any dissemin
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s communication in error, please notify us immediately by e-mail and delete 
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And better yet, if you made the route point DN's match the store's
incoming number, I bet She would get the actual number they dialed to
display on screen.
 
-Greg
 
________________________________

From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Hinson, Greg
Sent: Thursday, May 25, 2006 1:26 PM
To: Steve G
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] calling party dialed digits
 
Couldn't you set up to CTI routepoints as destinations for each of the
incoming store numbers, and have those route points CFA to the operator?
That way she would know?
 
 
 
-Greg
 
________________________________

From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Steve G
Sent: Thursday, May 25, 2006 1:20 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] calling party dialed digits
 
I have a receptionist who answers the phone for two different
businesses.  I would like to let her know what number the calling party
dialed before she answers the phone.  Is there a way that I can do that?
 
steve
________________________________

This message and any attachments are intended only for the use of the
addressee and may contain information that is privileged and
confidential. If the reader of the message is not the intended recipient
or an authorized representative of the intended recipient, you are
hereby notified that any dissemination of this communication is strictly
prohibited. If you have received this communication in error, please
notify us immediately by e-mail and delete the message and any
attachments from your system. 


This message and any attachments are intended only for the use of the addres
see and may contain information that is privileged and confidential. If the 
reader of the message is not the intended recipient or an authorized represe
ntative of the intended recipient, you are hereby notified that any dissemin
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s communication in error, please notify us immediately by e-mail and delete 
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I really like this solution.

If you go a step further and modify the target line so that you check Caller
 Number as well, you will see the caller's number (which may or may not be i
mportant). The end result is something like:

FWD <calling numer>
For <dialed number>

or 

FWD Calling Name
<calling numer>
For <dialed number>

You'll have to make sure that the voicemail profile is pointing to the right
 spot and that there is an alternate extension for that number on the approp
riate voicemail box.


----------------------------------------------------------------------------
----
Lelio Fulgenzi, B.A.
Network Analyst (CCS) * university of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
 ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
Sanity First : Number of days with fewer than
50 messages in my inbox at the end of the day:   buffer overrun
----- Original Message ----- 
From: Hinson, Greg 
Cc: cisco-voip@puck.nether.net 
Sent: Thursday, May 25, 2006 4:29 PM
Subject: Re: [cisco-voip] calling party dialed digits


And better yet, if you made the route point DN's match the store's incoming 
number, I bet She would get the actual number they dialed to display on scre
en.

 

-Greg

 


----------------------------------------------------------------------------
--

From: cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck
.nether.net] On Behalf Of Hinson, Greg
Sent: Thursday, May 25, 2006 1:26 PM
To: Steve G
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] calling party dialed digits

 

Couldn't you set up to CTI routepoints as destinations for each of the incom
ing store numbers, and have those route points CFA to the operator? That way
 she would know?

 

 

 

-Greg

 


----------------------------------------------------------------------------
--

From: cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck
.nether.net] On Behalf Of Steve G
Sent: Thursday, May 25, 2006 1:20 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] calling party dialed digits

 

I have a receptionist who answers the phone for two different businesses.  I
 would like to let her know what number the calling party dialed before she 
answers the phone.  Is there a way that I can do that?

 

steve


----------------------------------------------------------------------------
--

This message and any attachments are intended only for the use of the addres
see and may contain information that is privileged and confidential. If the 
reader of the message is not the intended recipient or an authorized represe
ntative of the intended recipient, you are hereby notified that any dissemin
ation of this communication is strictly prohibited. If you have received thi
s communication in error, please notify us immediately by e-mail and delete 
the message and any attachments from your system. 



----------------------------------------------------------------------------
--
This message and any attachments are intended only for the use of the addres
see and may contain information that is privileged and confidential. If the 
reader of the message is not the intended recipient or an authorized represe
ntative of the intended recipient, you are hereby notified that any dissemin
ation of this communication is strictly prohibited. If you have received thi
s communication in error, please notify us immediately by e-mail and delete 
the message and any attachments from your system. 



----------------------------------------------------------------------------
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 ________________________________________
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https://puck.nether.net/mailman/listinfo/cisco-voip

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You could have each phone number that comes in ring to a different line.
Maybe on the 7914 or a '41/61/70/71 it would light up the line so it
would be visual as well. That's how I normally configure systems that
need to tell the difference between one inbound and another inbound. 

 

Timothy Frazee 

Network Solutions

________________________________

From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Steve G
Sent: Thursday, May 25, 2006 3:20 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] calling party dialed digits

 

I have a receptionist who answers the phone for two different
businesses.  I would like to let her know what number the calling party
dialed before she answers the phone.  Is there a way that I can do that?

 

steve



This message and any attachments are intended only for the use of the addres
see and may contain information that is privileged and confidential. If the 
reader of the message is not the intended recipient or an authorized represe
ntative of the intended recipient, you are hereby notified that any dissemin
ation of this communication is strictly prohibited. If you have received thi
s communication in error, please notify us immediately by e-mail and delete 
the message and any attachments from your system.

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....and if you modify the CTI route point's alerting name, when the call is
 forwarded, you see the name of the business they were calling. A little eas
ier to answer "Hello Acme Manufacturing" when you see Acme on the screen rat
her that 555-0203.

----- Original Message ----- 
From: Lelio Fulgenzi 
To: Hinson, Greg 
Cc: cisco-voip@puck.nether.net 
Sent: Thursday, May 25, 2006 4:44 PM
Subject: Re: [cisco-voip] calling party dialed digits


I really like this solution.

If you go a step further and modify the target line so that you check Caller
 Number as well, you will see the caller's number (which may or may not be i
mportant). The end result is something like:

FWD <calling numer>
For <dialed number>

or 

FWD Calling Name
<calling numer>
For <dialed number>

You'll have to make sure that the voicemail profile is pointing to the right
 spot and that there is an alternate extension for that number on the approp
riate voicemail box.


----------------------------------------------------------------------------
----
Lelio Fulgenzi, B.A.
Network Analyst (CCS) * university of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
 ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
Sanity First : Number of days with fewer than
50 messages in my inbox at the end of the day:   buffer overrun
----- Original Message ----- 
From: Hinson, Greg 
Cc: cisco-voip@puck.nether.net 
Sent: Thursday, May 25, 2006 4:29 PM
Subject: Re: [cisco-voip] calling party dialed digits


And better yet, if you made the route point DN's match the store's incoming 
number, I bet She would get the actual number they dialed to display on scre
en.

 

-Greg

 


----------------------------------------------------------------------------

From: cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck
.nether.net] On Behalf Of Hinson, Greg
Sent: Thursday, May 25, 2006 1:26 PM
To: Steve G
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] calling party dialed digits

 

Couldn't you set up to CTI routepoints as destinations for each of the incom
ing store numbers, and have those route points CFA to the operator? That way
 she would know?

 

 

 

-Greg

 


----------------------------------------------------------------------------

From: cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck
.nether.net] On Behalf Of Steve G
Sent: Thursday, May 25, 2006 1:20 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] calling party dialed digits

 

I have a receptionist who answers the phone for two different businesses.  I
 would like to let her know what number the calling party dialed before she 
answers the phone.  Is there a way that I can do that?

 

steve


----------------------------------------------------------------------------

This message and any attachments are intended only for the use of the addres
see and may contain information that is privileged and confidential. If the 
reader of the message is not the intended recipient or an authorized represe
ntative of the intended recipient, you are hereby notified that any dissemin
ation of this communication is strictly prohibited. If you have received thi
s communication in error, please notify us immediately by e-mail and delete 
the message and any attachments from your system. 



----------------------------------------------------------------------------
This message and any attachments are intended only for the use of the addres
see and may contain information that is privileged and confidential. If the 
reader of the message is not the intended recipient or an authorized represe
ntative of the intended recipient, you are hereby notified that any dissemin
ation of this communication is strictly prohibited. If you have received thi
s communication in error, please notify us immediately by e-mail and delete 
the message and any attachments from your system. 



----------------------------------------------------------------------------


 ________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

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Thanks guys.  This is what I was thinking in the begining, but wanted to see
how others do it.  I like th eidea about modifing the CTI RP's alerting
name.  This is going to make it so easy for the receptionist to answer for
the right business.

Thanks,
Steve






....and if you modify the CTI route point's alerting name, when the call is
forwarded, you see the name of the business they were calling. A little
easier to answer "Hello Acme Manufacturing" when you see Acme on the screen
rather that 555-0203.

----- Original Message -----
From: Lelio Fulgenzi
To: Hinson, Greg
Cc: cisco-voip at
puck.nether.net<https://puck.nether.net/mailman/listinfo/cisco-voip>
Sent: Thursday, May 25, 2006 4:44 PM
Subject: Re: [cisco-voip] calling party dialed digits


I really like this solution.

If you go a step further and modify the target line so that you check
Caller Number as well, you will see the caller's number (which may or may
not be important). The end result is something like:

FWD <calling numer>
For <dialed number>

or

FWD Calling Name
<calling numer>
For <dialed number>

You'll have to make sure that the voicemail profile is pointing to the
right spot and that there is an alternate extension for that number on the
appropriate voicemail box.



----------------------------------------------------------------------------
----
Lelio Fulgenzi, B.A.
Network Analyst (CCS) * university of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
 ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Sanity First : Number of days with fewer than
50 messages in my inbox at the end of the day:   buffer overrun
----- Original Message -----
From: Hinson, Greg
Cc: cisco-voip at
puck.nether.net<https://puck.nether.net/mailman/listinfo/cisco-voip>
Sent: Thursday, May 25, 2006 4:29 PM
Subject: Re: [cisco-voip] calling party dialed digits


And better yet, if you made the route point DN's match the store's
incoming number, I bet She would get the actual number they dialed to
display on screen.



-Greg




----------------------------------------------------------------------------

From: cisco-voip-bounces at
puck.nether.net<https://puck.nether.net/mailman/listinfo/cisco-voip>[mai
lto:cisco-voip-bounces
at puck.nether.net <https://puck.nether.net/mailman/listinfo/cisco-voip>] On
Behalf Of Hinson, Greg
Sent: Thursday, May 25, 2006 1:26 PM
To: Steve G
Cc: cisco-voip at
puck.nether.net<https://puck.nether.net/mailman/listinfo/cisco-voip>
Subject: Re: [cisco-voip] calling party dialed digits



Couldn't you set up to CTI routepoints as destinations for each of the
incoming store numbers, and have those route points CFA to the operator?
That way she would know?







-Greg




----------------------------------------------------------------------------

From: cisco-voip-bounces at
puck.nether.net<https://puck.nether.net/mailman/listinfo/cisco-voip>[mai
lto:cisco-voip-bounces
at puck.nether.net <https://puck.nether.net/mailman/listinfo/cisco-voip>] On
Behalf Of Steve G
Sent: Thursday, May 25, 2006 1:20 PM
To: cisco-voip at
puck.nether.net<https://puck.nether.net/mailman/listinfo/cisco-voip>
Subject: [cisco-voip] calling party dialed digits



I have a receptionist who answers the phone for two different
businesses.  I would like to let her know what number the calling party
dialed before she answers the phone.  Is there a way that I can do that?



steve






----------------------------------------------------------------------------



On 5/25/06, Frazee, Timothy <Timothy_Frazee@adp.com> wrote:
>
>   You could have each phone number that comes in ring to a different line.
.
> Maybe on the 7914 or a '41/61/70/71 it would light up the line so it would
> be visual as well. That's how I normally configure systems that need to te
ll
> the difference between one inbound and another inbound.
>
>
>
> Timothy Frazee
>
> Network Solutions
>   ------------------------------
>
> *From:* cisco-voip-bounces@puck.nether.net [mailto:
> cisco-voip-bounces@puck.nether.net] *On Behalf Of *Steve G
> *Sent:* Thursday, May 25, 2006 3:20 PM
> *To:* cisco-voip@puck.nether.net
> *Subject:* [cisco-voip] calling party dialed digits
>
>
>
> I have a receptionist who answers the phone for two different businesses.
> I would like to let her know what number the calling party dialed before s
he
> answers the phone.  Is there a way that I can do that?
>
>
>
> steve
>
> ------------------------------
> This message and any attachments are intended only for the use of the
> addressee and may contain information that is privileged and confidential.
.
> If the reader of the message is not the intended recipient or an authorize
d
> representative of the intended recipient, you are hereby notified that any
> dissemination of this communication is strictly prohibited. If you have
> received this communication in error, please notify us immediately by e-ma
il
> and delete the message and any attachments from your system.
>
>

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