Hi,

I am using sipgate via my sipura 2100 to a calling card service. I ring an
0800 number and it connects fine. When it asks me for my PIN number from the
card it is not recognised. Why could this be ? Could it be the tones are not
being recognised? I changed some dialtone settings in the sipura but its
still the same.

Any healp greatly appreciated.

Regards

JS

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On Wed, 07 Jun 2006 10:16:56 GMT, "Tarquell Smith"
<tarqs38@hotmail.com> wrote:

>Hi,
>
>I am using sipgate via my sipura 2100 to a calling card service. I ring an
>0800 number and it connects fine. When it asks me for my PIN number from th
e
>card it is not recognised. Why could this be ? Could it be the tones are no
t
>being recognised? I changed some dialtone settings in the sipura but its
>still the same.
>
>Any healp greatly appreciated.
>
>Regards
>
>JS
>
Try calling 0800 800 150 to check if your DTMF is being forwarded.
Make sure, on your Sipura, that DTMF Tx Method: is set to INFO.
Not a good idea to advertise on here that you are using calling
cards...it probably won't last much longer if you do.
Remove 'no_spam_' from email address.

[ Post a follow-up to this message ]

On Wed, 07 Jun 2006 10:16:56 GMT, "Tarquell Smith"
<tarqs38@hotmail.com> wrote:

>Hi,
>
>I am using sipgate via my sipura 2100 to a calling card service. I ring an
>0800 number and it connects fine. When it asks me for my PIN number from th
e
>card it is not recognised. Why could this be ? Could it be the tones are no
t
>being recognised? I changed some dialtone settings in the sipura but its
>still the same.
>
>Any healp greatly appreciated.

I wish I could.  I have the same sort of problems with a SPA-2100.
Hair-pulling stuff, believe me.

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In message <k4mj8215aqjphbc5aidd7rjj489db3jvmc@4ax.com>, Mark
<markincambs@yahoo.co.uk> writes
>On Wed, 07 Jun 2006 10:16:56 GMT, "Tarquell Smith"
><tarqs38@hotmail.com> wrote:
> 
>
>I wish I could.  I have the same sort of problems with a SPA-2100.
>Hair-pulling stuff, believe me.
>


I use a 2100 with Voipfone. No problem at all with recognising tones.
Default out-of-the-box settings.

--
Ian

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Ok - I changed the DTMF settings and get tones recognised by BT ok (by
trying that 0800 number given).
But card will still not recognise my PIN - something strange going on here.

[ Post a follow-up to this message ]

"Tarquell Smith" <tarqs38@hotmail.com> wrote in message
news:rbBkg.87035$wl.85133@text.news.blueyonder.co.uk...
> Ok - I changed the DTMF settings and get tones recognised by BT ok (by
> trying that 0800 number given).
> But card will still not recognise my PIN - something strange going on
> here.
>
>
>
>
I often get this with conference call systems - some systems just dont
recognise the tones over VOIP even when you have your DTMF settings
correct - it will work for some (like BT) and not others (like your calling
card)

[ Post a follow-up to this message ]

After serious thinking Tarquell Smith wrote :[vbcol=seagreen]
> Ok - I changed the DTMF settings and get tones recognised by BT ok (by try
ing
> that 0800 number given).
> But card will still not recognise my PIN - something strange going on here.[/vbcol
]

Have you considered
<http://www.sipura.com/Documents/faq/Section_2.html#9>

At least you will be able to see that the correct info is being
sent....

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