Does anyone know how I can create a trigger for a specific
extension being called? We have a help desk extension, and I would like
to be able to create a vbscript (or any other script), that runs when
this extension is called internally, which will automatically create a
"phone ticket" in our trouble ticketing system.  The script will be
simple, I just need to know how I can trigger it...

 

Thanks,

Avidan

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Two ways I can think of:

Use the JTAPI interface to monitor calls coming to your phones and fire off
the script on an incoming call.  (A good example that I refer to now and
then can be found here:
http://www-rocq.inria.fr/who/Philip...vaCiscoEng.html
<http://www-rocq.inria.fr/who/Philip...vaCiscoEng.html> )

Send all the calls through an IPCC script.  Then you'd also have the ability
to set up automatic call distribution for your helpdesk, should you decide
to do that.  (Don't have a link for this.)


---
Bill Simon - bills@tns.its.psu.edu - (814) 865-2270
http://tns.its.psu.edu/ <http://tns.its.psu.edu/>






_____

From: IT [mailto:it@cimgroup.com]
Sent: Monday, June 19, 2006 2:46 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] call trigger vbscript



Does anyone know how I can create a trigger for a specific extension being
called? We have a help desk extension, and I would like to be able to create
a vbscript (or any other script), that runs when this extension is called
internally, which will automatically create a "phone ticket" in our trouble
ticketing system.  The script will be simple, I just need to know how I can
trigger it...



Thanks,

Avidan

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Does anyone have a simple JTAPI example for capturing an event such as
an incoming call?

 

Thanks,

Avidan

 

________________________________

From: Simon, Bill [mailto:BillS@tns.its.psu.edu] 
Sent: Monday, June 19, 2006 11:51 AM
To: IT; 'cisco-voip@puck.nether.net'
Subject: RE: [cisco-voip] call trigger vbscript

 

Two ways I can think of:

 

Use the JTAPI interface to monitor calls coming to your phones and fire
off the script on an incoming call.  (A good example that I refer to now
and then can be found here:
http://www-rocq.inria.fr/who/Philip...vaCiscoEng.html)

 

Send all the calls through an IPCC script.  Then you'd also have the
ability to set up automatic call distribution for your helpdesk, should
you decide to do that.  (Don't have a link for this.)

 

---
Bill Simon - bills@tns.its.psu.edu - (814) 865-2270
http://tns.its.psu.edu/

 

 

	
________________________________


From: IT [mailto:it@cimgroup.com] 
Sent: Monday, June 19, 2006 2:46 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] call trigger vbscript

Does anyone know how I can create a trigger for a
specific extension being called? We have a help desk extension, and I
would like to be able to create a vbscript (or any other script), that
runs when this extension is called internally, which will automatically
create a "phone ticket" in our trouble ticketing system.  The script
will be simple, I just need to know how I can trigger it...

 

Thanks,

Avidan

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This has been downloaded 0 time(s).

[ Post a follow-up to this message ]