Tester wrote: 
>
> How hard is it for 1 person to check emails, or divert a
> phoneline, or pay 1 person to come in to the office 1 day a week or
> better, to deal with customers queries, and give them more confidence?

They are paying for your phone calls and you want them to pay for staff
to talk to you on the phone/email you? Where do you think this money
will come from, it doesn't grow on trees.

> If you look at the customers they are losing, and getting a bad name,
> then i certainly would, go to those efforts.

I doubt they care. It is likely that it is cheaper for them to buy
customers/goodwill with offers than to employ staff to answer phone
calls/emails.

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