News Reader wrote:
>
> The essence of this post is about the requirement of Finarea / Betamax and
> their stable of companies (VoIPCheap, VoIPStunt, SIPDiscount, Internetcall
s,
> etc.) to respond to legal issues / enquiries. I.e. particularly where they
> have broken the law.
>
> That they do not do this / fail to respond to such enquiries is unacceptab
le
> and I believe illegal as they are trading as a business / represent a lega
l
> entity contracting with consumer parties (home users).
>
> I guess registered letters to their head office address may actually be th
e
> only "sure" or sureish way to serve notices / communications on this
> organisation.
>
> Any other suggestions or thought about the setting up of a community / use
r
> / lobby / pressure / group / group representation body / etc. would be
> appreciated / etc.
>

>
> P.s. A complete list of these organisations internet (VoIP) services would
> still be I
> think quite valuable / useful / etc. (as well as as a bonus a list of
> their landline services).
>
> P.p.s. As previouosly - I.e. I think strength in numbers should ensure som
e
> effective
> resolution / action. A users / customer group / support / community entity
> seems like it might be both useful and a good idea.

I didn't read anything that made me think they had broken the law.

You seem to be disputing the advertised validity period of the top-up,
and it has been mentioned on other forums too. They do seem to alter
terms and conditions from time to time, sometimes with notice that
disappoints people, so it is true that there are sometimes problems.

But does that really need so-called community lobby pressure groups and
all that overblown stuff, or why don't you just write to the
organisation, as you yourself suggested?

And why does any such dispute require a list of all their other
services? Info on this is available elsewhere on the internet already,
but I don't see why (for example) landline callthrough prefix
operations in Belgium, Ireland and Sweden would have any relevance to
your case.

[ Post a follow-up to this message ]