08-23-06 06:12 PM
Not sure I have any answers for you but I do have some questions.....
Does this problem happen with every call?
Does it only happen when the call is originating from certain carriers?
How does the caller get in touch with your customer to ask if the
phones are down?
What happens if you place an outbound call from your customer's site to
one of your customer's phone numbers, i.e., hair pinning the call
through your customer's carrier?
The carrier states they aren't seeing the calls in their switches. If
I understand the problem correctly this is saying that the customer's
carrier is not receiving the call from the originating side. Which
means that the call won't be extended to your customer. Am I
understanding this correctly?
What does the carrier mean by "this never happened to us when we did
the phone lines over PSTN"? And how does this apply if they aren't
receiving the call from the originating side?
Kevin
On Aug 23, 2006, at 11:46 AM, J. Oquendo wrote:
> Greetings all. I have a situation here I need to ask people in the
> field
> about. I pretty much know the answer but would like some insight from
> those who've been in the industry for long to enough to know.
>
> Our client is having the following issue:
>
> Caller calls in --> Out through their carrier --> Our Client's Carrier
> --> Our VoIP PBX
>
> Caller gets in touch with our client "Hey are your phone's down I can't
> reach you are you out of business"
>
> Our client is furious at us. We do every test in the world but we don't
> see the caller. On our troubleshooting side, we went to the vendors of
> our equipment (Cisco, Adtran, etc.) and all our tests were conclusive.
> There is nothing on our end to indicate we're doing anything wrong. We
> went to our Client's carrier
>
> Our customer is using a carrier and calls aren't hitting their
> switches.
> They've (the carrier has) confirmed this. They've done intrusive
> testing
> to see how calls are coming in, etc. According to the carrier "this
> never happened to us when we did the phone lines over PSTN". So my
> question is, has anyone dealt with this, and if so what were your
> remedies?
>
> --
> ========================================
============
> J. Oquendo
> http://pgp.mit.edu:11371/pks/lookup...arch=0x1383A743
> sil . infiltrated @ net http://www.infiltrated.net
>
> The happiness of society is the end of government.
> John Adams
>
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