I am trying to run some reports.  I have run the "Most Calls" report (I
forget its actual name!)  Anyway, my Most Calls should be held by my
reception group.  This group is made up of ext 1501, 1502, and 1503.
(Basically, if you call the main #, 555-1313, it rings all 3 of those
extensions so anyone at those phones can pick up the call).

But when I run the report, the numbers are very low for those extensions.  I
think it said 70 calls last month.  They probably do 300 calls a day, with
90% of those being inbound calls.

How would I get a more accurate report?

Thanks.

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If you have SQL knowledge or access to someone who does, you can tie directl
y into the SQL and do full customization on your reports. if I recall correc
tly, the main db is cdr. I'm not in front of my computer at the moment.

Johan Bloemhard

- Sent from my handheld



-----Original Message-----
From: "Todd Franklin"<toddnh65@gmail.com>
Sent: 8/24/06 6:24:42 AM
To: "cisco-voip@puck.nether.net"<cisco-voip@puck.nether.net>
Subject: [cisco-voip] Report on Group

I am trying to run some reports.  I have run the "Most Calls" report (I
forget its actual name!)  Anyway, my Most Calls should be held by my
reception group.  This group is made up of ext 1501, 1502, and 1503.
(Basically, if you call the main #, 555-1313, it rings all 3 of those
extensions so anyone at those phones can pick up the call).

But when I run the report, the numbers are very low for those extensions.  I
think it said 70 calls last month.  They probably do 300 calls a day, with
90% of those being inbound calls.

How would I get a more accurate report?

Thanks.

______________________
Disclaimer: This message may be legally privileged and/or is intended only f
or the use of the addressee(s).  The content and views expressed in this ema
il may represent the views of the sender and not those of Silver Falls Schoo
l District.

[ Post a follow-up to this message ]

Yes, with CRS.

On 8/24/06, Ortiz, Carlos <CORTIZ@broward.org> wrote:
>
>  Is this with CRS???
>
>
>  ------------------------------
>
> *From:* cisco-voip-bounces@puck.nether.net [mailto:
> cisco-voip-bounces@puck.nether.net] *On Behalf Of *Todd Franklin
> *Sent:* Thursday, August 24, 2006 9:24 AM
> *To:* cisco-voip@puck.nether.net
> *Subject:* [cisco-voip] Report on Group
>
>
>
> I am trying to run some reports.  I have run the "Most Calls" report (I
> forget its actual name!)  Anyway, my Most Calls should be held by my
> reception group.  This group is made up of ext 1501, 1502, and 1503.
> (Basically, if you call the main #, 555-1313, it rings all 3 of those
> extensions so anyone at those phones can pick up the call).
>
> But when I run the report, the numbers are very low for those extensions.
> I think it said 70 calls last month.  They probably do 300 calls a day, wi
th
> 90% of those being inbound calls.
>
> How would I get a more accurate report?
>
> Thanks.
>

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