If contemplating retrospect and you dont have your own inhouse support,
reconsider

waiting for tech support is forever on hold on phone

on 4 time i am calling, as first 3 times the solutions have not as yet
cleared up all errors on auto backup

meanwhile we are on hhhhhoooollllllddddd

someone should let the C level big shots at EMC know that 'time is
money' for small and medium sized businesses...they seem to have
forgotten

tom

[ Post a follow-up to this message ]

Per dejausenet@yahoo.com:
>If contemplating retrospect and you dont have your own inhouse support,
>reconsider
>
>waiting for tech support is forever on hold on phone
>
>on 4 time i am calling, as first 3 times the solutions have not as yet
>cleared up all errors on auto backup
>
>meanwhile we are on hhhhhoooollllllddddd
>
>someone should let the C level big shots at EMC know that 'time is
>money' for small and medium sized businesses...they seem to have
>forgotten

Don't feel too bad.   My experience has been that once I get ahold of them
they're no help anyhow.... -)

That and their policy of not releasing bug fix versions would make me select
 a
different backup utility if/when I have to do it over again.
--
PeteCresswell

[ Post a follow-up to this message ]

>>waiting for tech support is forever on hold on phone
Try email or their forums (http://forums.dantz.com/ubbthreads/index.php),
might get an answer faster (and hopefully a good solution).
Thing is that in large companies usually the phone support is outsourced, so
don't expect too much on complicated issues.

--
Regards,
Claudiu Spulber
http://www.backup4all.com
http://www.novapdf.com


"(PeteCresswell)" <x@y.Invalid> wrote in message
 news:s89hg2d2ees1glv8lq5ops40gpblcgg43g@
4ax.com...
> Per dejausenet@yahoo.com: 
>
> Don't feel too bad.   My experience has been that once I get ahold of them
> they're no help anyhow.... -)
>
> That and their policy of not releasing bug fix versions would make me
> select a
> different backup utility if/when I have to do it over again.
> --
> PeteCresswell

[ Post a follow-up to this message ]