10-26-06 12:11 AM
Drop a menu step in right after the accept contact step, add a prompt to the
step, throw the Select Resource under the option you want... Copy it for
each queue you want to create...
Jonathan
On 10/25/06, Tech Guy <techguy@gmail.com> wrote:
>
> I am wondering if anyone could help me with or provide me a similiar
> example of a basic IPCC express script. Using IPCC Express 4.03
>
> Here is a general idea of what I am shooting for, if anyone has a script
> that does the same basic function I would love to be able to see it so I c
an
> learn from it.
>
> 1. User calls ext. 1411 and hits JTAPI trigger which points to
> application, this is working tested using the icd.aef script.
>
> 2. User will hit a greeting, greeting will say basically "Press 1 for X,
> Press 2 for Y" kinda thing.
>
> 3. X and Y correlate to CS Queues? Each CSQ ties to a resource group,
> and each resource group has the agents assigned?
>
> I have setup the CSQ, Resource groups and so on.
>
> 4. User presses one of the numbers and gets dumped into a queue as
> mentioned previously?
>
> I have not been able to figure out the scripting side like I thought I
> would. I was hoping I would be able to see how another script was setup a
nd
> could figure it out, however I have not been able to find a script similia
r
> to what I am trying to do.
>
> Any ideas or thoughts? Anyone have anything to share so I can see how to
> do this?
>
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>
>
>
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Got my hands on the perfect
script, it is from an IPCC system I am very familiar with and it does pretty
much exactly what I wanted.
So I just have to adjust things accordingly, add here, subtract there..
rename some things and record new wavs.
how do you typically record the wav files? Just from a computer, or phone
or something? Is it just standard wav files?
