We just migrated from IPCCx 3.5 to UCCx 4.0(4)... we had a couple of test
agents we used for testing prior to deployment.

Now, the system is deployed and I want to remove those agents from showing
up under RMCM - Resources... the users have been deleted from CallManager,
and they do not show up in User Management on UCCx...

How do I get rid of them?



Jonathan

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OK, I figured it out... under inactive agents...



Jonathan

On 10/27/06, Jonathan Charles <jonvoip@gmail.com> wrote:
>
> We just migrated from IPCCx 3.5 to UCCx 4.0(4)... we had a couple of test
> agents we used for testing prior to deployment.
>
> Now, the system is deployed and I want to remove those agents from showing
> up under RMCM - Resources... the users have been deleted from CallManager,
> and they do not show up in User Management on UCCx...
>
> How do I get rid of them?
>
>
>
> Jonathan
>

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Go to Subsystems, RMCM, Resources and click the inactive agents link.
(above resource list on right)  Check the agents you want to delete.

Craig Pennington

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