I'm using IPCCx 4.0.1sr1 and I'm currently using RSPAN to monitor my
agents.

 

How do I monitor agents without the RSPAN?  I'm not finding the right
docs.  Is anyone doing this in production?  Pro's / Con's?

 

Thanks

 

Scott

[ Post a follow-up to this message ]

The new 4.x Agent Based Monitoring is great, I quit doing RSPAN awhile back.
  I can now monitor agents in differerent cities.

________________________________

From: cisco-voip-bounces@puck.nether.net on behalf of Voll, Scott
Sent: Mon 11/20/2006 6:57 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] IPCCx silent monitoring



I'musing IPCCx 4.0.1sr1 and I'm currently using RSPAN to monitor my agents.

 

How do I monitor agents without the RSPAN?  I'm not finding the right docs. 
 Is anyone doing this in production?  Pro's / Con's?

 

Thanks

 

Scott




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[ Post a follow-up to this message ]

We're using it at 1 call center. Havent had any problems once I figured out
how the audio got shipped around and that I needed to permit the voice vlan
traffic through to the PC VLAN in callmanager. We are running 4.0.4, i'm
assuming the feature is there in 4.0.1

check out the CAD installation guide for some instructions on setting it up
(not the first place I looked for it)

pros
-dont need to set up RSPAN, the audio is collected from CAD and sent to the
supervisor desktop app that is monitoring
-no additional equipment to install

cons/requirements
-have to permit voice vlan traffic to the PC port on phones that need to be
monitored.
-PC must be connected to the IP Phone PC port
-desktop NIC must support 802.1Q
-you have an additional RTP stream for the monitored audio coming from CAD
(in addition to any RTP streams for recording)
-doesnt work with IP Phone Agent or Citrix
-you need IPCC xpess enhanced or premium

On 11/20/06, Voll, Scott <Scott.Voll@wesd.org> wrote:
>
>  I'm using IPCCx 4.0.1sr1 and I'm currently using RSPAN to monitor my
> agents.
>
>
>
> How do I monitor agents without the RSPAN?  I'm not finding the right
> docs.  Is anyone doing this in production?  Pro's / Con's?
>
>
>
> Thanks
>
>
>
> Scott
>
>  ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>


--
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations

[ Post a follow-up to this message ]

My carrier accepts voip calls, i.e. i sent calls to my
carrier's GW/GKs and it handles all the calls. So, can
I have both the call monitoring and recording using
RSPAN.

Once I tried but only gets the Agents' Voice not the
person from Carrier's end.

Any suggestion ???

thanks
Brain


--- Ed Leatherman <ealeatherman@gmail.com> wrote:

> We're using it at 1 call center. Havent had any
> problems once I figured out
> how the audio got shipped around and that I needed
> to permit the voice vlan
> traffic through to the PC VLAN in callmanager. We
> are running 4.0.4, i'm
> assuming the feature is there in 4.0.1
>
> check out the CAD installation guide for some
> instructions on setting it up
> (not the first place I looked for it)
>
> pros
> -dont need to set up RSPAN, the audio is collected
> from CAD and sent to the
> supervisor desktop app that is monitoring
> -no additional equipment to install
>
> cons/requirements
> -have to permit voice vlan traffic to the PC port on
> phones that need to be
> monitored.
> -PC must be connected to the IP Phone PC port
> -desktop NIC must support 802.1Q
> -you have an additional RTP stream for the monitored
> audio coming from CAD
> (in addition to any RTP streams for recording)
> -doesnt work with IP Phone Agent or Citrix
> -you need IPCC xpess enhanced or premium
>
> On 11/20/06, Voll, Scott <Scott.Voll@wesd.org>
> wrote: 
> RSPAN to monitor my 
> not finding the right 
> / Con's? 
> https://puck.nether.net/mailman/listinfo/cisco-voip 
>
>
> --
> Ed Leatherman
> Senior Voice Engineer
> West Virginia University
> Telecommunications and Network Operations 
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>




 ________________________________________
____________________________________
________
Sponsored Link

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Www.nextag.com

[ Post a follow-up to this message ]

I'm lost with the new website (CCO) and where to find the actual setup
instructions.  Can someone send me the direct link?

 

Is anyone using Dell PC's in this configuration? They all use the
Broadcom NICs.

 

Thanks

 

Scott

 

________________________________

From: Ed Leatherman [mailto:ealeatherman@gmail.com] 
Sent: Monday, November 20, 2006 4:31 PM
To: Voll, Scott
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] IPCCx silent monitoring

 

We're using it at 1 call center. Havent had any problems once I figured
out how the audio got shipped around and that I needed to permit the
voice vlan traffic through to the PC VLAN in callmanager. We are running
4.0.4, i'm assuming the feature is there in 4.0.1

check out the CAD installation guide for some instructions on setting it
up (not the first place I looked for it)

pros
-dont need to set up RSPAN, the audio is collected from CAD and sent to
the supervisor desktop app that is monitoring
-no additional equipment to install

cons/requirements
-have to permit voice vlan traffic to the PC port on phones that need to
be monitored.
-PC must be connected to the IP Phone PC port
-desktop NIC must support 802.1Q
-you have an additional RTP stream for the monitored audio coming from
CAD (in addition to any RTP streams for recording)
-doesnt work with IP Phone Agent or Citrix
-you need IPCC xpess enhanced or premium

On 11/20/06, Voll, Scott <Scott.Voll@wesd.org> wrote:

I'm using IPCCx 4.0.1sr1 and I'm currently using RSPAN to monitor my
agents.

 

How do I monitor agents without the RSPAN?  I'm not finding the right
docs.  Is anyone doing this in production?  Pro's / Con's?

 

Thanks

 

Scott


 ________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip






-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations 

[ Post a follow-up to this message ]

[ Post a follow-up to this message ]

Thanks Ed.

 

Just to add a full circle in case someone else googles this, this link
http://www.cisco.com/en/US/customer...ps1846/products
_tech_note09186a008075025a.shtml really helped me.

 

Scott

 

________________________________

From: Ed Leatherman [mailto:ealeatherman@gmail.com] 
Sent: Tuesday, November 21, 2006 11:04 AM
To: Voll, Scott
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] IPCCx silent monitoring

 

We use Dell PC's and havent had any trouble yet. Jinx 

CAD installation guide is:
http://www.cisco.com/application/pd.../ps6488/c1097/c
cmigration_09186a00804a2431.pdf 
The portion discussing requirements for the built-in silent monitoring
is in the "Before you Install CAD" section strangely enough, rather than
in the VOIP Monitoring Service in the Appendix.. kinda confusing I
almost didnt find it again. 

On 11/21/06, Voll, Scott <Scott.Voll@wesd.org> wrote:

I'm lost with the new website (CCO) and where to find the actual setup
instructions.  Can someone send me the direct link?

 

Is anyone using Dell PC's in this configuration? They all use the
Broadcom NICs.

 

Thanks

 

Scott

 

________________________________

From: Ed Leatherman [mailto:ealeatherman@gmail.com] 
Sent: Monday, November 20, 2006 4:31 PM
To: Voll, Scott
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] IPCCx silent monitoring

 

We're using it at 1 call center. Havent had any problems once I figured
out how the audio got shipped around and that I needed to permit the
voice vlan traffic through to the PC VLAN in callmanager. We are running
4.0.4, i'm assuming the feature is there in 4.0.1

check out the CAD installation guide for some instructions on setting it
up (not the first place I looked for it)

pros
-dont need to set up RSPAN, the audio is collected from CAD and sent to
the supervisor desktop app that is monitoring
-no additional equipment to install

cons/requirements
-have to permit voice vlan traffic to the PC port on phones that need to
be monitored.
-PC must be connected to the IP Phone PC port
-desktop NIC must support 802.1Q
-you have an additional RTP stream for the monitored audio coming from
CAD (in addition to any RTP streams for recording)
-doesnt work with IP Phone Agent or Citrix
-you need IPCC xpess enhanced or premium

On 11/20/06, Voll, Scott <Scott.Voll@wesd.org> wrote:

I'm using IPCCx 4.0.1sr1 and I'm currently using RSPAN to monitor my
agents.

 

How do I monitor agents without the RSPAN?  I'm not finding the right
docs.  Is anyone doing this in production?  Pro's / Con's?

 

Thanks

 

Scott


 ________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip




-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations 




-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations 

[ Post a follow-up to this message ]