12-23-06 12:12 AM
Hello all,
My customer currently has a 1800 number that is mapped to a DID which
calls a CUE script that presents people with Attendant IVR like options.
One request they had was to map one of these options "*" to allow staff
to dial this 1800 number while on the road so they can check their
voicemail. They would like "*" to essentially bring them to the
"Sign-On" prompt.
What I did is edited the application called by the 1800 number to have a
"*" option, which does a Call-Redirect to the VM Pilot. Since the call
was initiated from the PSTN I thought that Unity would play the Sign-on
prompt. This is not the case. Instead I am getting re-order. The
application is good because I see the call coming in to CME and matching
the VM Pilot Dialpeer. My first thought was that CUE was rejecting the
call because the "RDNIS" field was populated with the "application pilot
number" therefore creating a loop. So I created a translation to rewrite
this "RDNIS" to nothing and I still have the same result.
This is suppose to be easy
Any thoughts
Ryan O'Connell CCIE VOICE #13382
Network Consultant
UNIS LUMIN - Technology Based Business Solutions
Phone: 888.475.0432 x290
Mobile: 403.990.1275
roconnell@unislumin.com <http://www.unislumin.com/>
http://www.unislumin.com <http://www.unislumin.com/>
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