Hi all,
i am really pissed of with cisco's customer support.
They really don't tell what exactly is going on.
I just want to upgrade 2 of my 7825i2 servers running 4.2 ccm to 5.1.
It has been 2 weeks that they are telling me that there will be soon an
upgrade and 5 days ago
they told me that it is ready and to go to PUT to download it!!
I went to PUT web page and i found out that it was an upgrade from
4.1->5.1!!
I told them that i have 4.2 and i am still waiting for their response!!!

Has anyone find a way to upgrade from 4.2 to 5.1?

Cheers
Anthony

[ Post a follow-up to this message ]

Anthony,

there won't be an upgrade path form 4.2 to 5.1. From 4.2 you can only
upgrade to 6.0.

Sorry for that!

Regards,
Mat
----------------------------------------------------------------------------
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Matthias Schaerer
Network Engineer, Instructor
Mob: +41 79 419 4557

http://www.anyweb.ch - All you want to know about taking care of networks
is here.
http://www.anyweb-osys.ch - All you want to know about networking training
is here.
(Don't be afraid to ask.)

In case of trouble with resending emails to me
mailto:matthias.schaerer@anyweb.ch




Anthony Kouloglou <akoul@dataways.gr>
Sent by: cisco-voip-bounces@puck.nether.net
30.01.2007 17:39


To:     "cisco-voip@puck-nether.net" <cisco-voip@puck.nether.net>
cc:
Subject:        [cisco-voip] 4.1 to 5.1 upgrade released. Why not from 4
.2?!!


Hi all,
i am really pissed of with cisco's customer support.
They really don't tell what exactly is going on.
I just want to upgrade 2 of my 7825i2 servers running 4.2 ccm to 5.1.
It has been 2 weeks that they are telling me that there will be soon an
upgrade and 5 days ago
they told me that it is ready and to go to PUT to download it!!
I went to PUT web page and i found out that it was an upgrade from
4.1->5.1!!
I told them that i have 4.2 and i am still waiting for their response!!!

Has anyone find a way to upgrade from 4.2 to 5.1?

Cheers
Anthony
 ________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

[ Post a follow-up to this message ]

Cisco has made it very publicly known that there will not be an upgrade
from 4.2 to 5 or 5.1

The only upgrade path is from 4.1 to 5.

I would honestly say wait another year and wait until 6 comes out

Just my 2 cents

Craig





Anthony Kouloglou <akoul@dataways.gr>
Sent by: cisco-voip-bounces@puck.nether.net
01/30/2007 12:39 PM

To
"cisco-voip@puck-nether.net" <cisco-voip@puck.nether.net>
cc

Subject
[cisco-voip] 4.1 to 5.1 upgrade released. Why not from 4.2?!!






Hi all,
i am really pissed of with cisco's customer support.
They really don't tell what exactly is going on.
I just want to upgrade 2 of my 7825i2 servers running 4.2 ccm to 5.1.
It has been 2 weeks that they are telling me that there will be soon an
upgrade and 5 days ago
they told me that it is ready and to go to PUT to download it!!
I went to PUT web page and i found out that it was an upgrade from
4.1->5.1!!
I told them that i have 4.2 and i am still waiting for their response!!!

Has anyone find a way to upgrade from 4.2 to 5.1?

Cheers
Anthony
 ________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

[ Post a follow-up to this message ]

This is due to feature support & DB migration. 4.2.3 has features that
are not supported in 5.x, these features sync. in 6.x.
 
Mike


________________________________

From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Craig M Staffin
Sent: Tuesday, January 30, 2007 10:52 AM
To: Anthony Kouloglou
Cc: cisco-voip-bounces@puck.nether.net; cisco-voip@puck-nether.net
Subject: Re: [cisco-voip] 4.1 to 5.1 upgrade released. Why not from
4.2?!!



Cisco has made it very publicly known that there will not be an upgrade
from 4.2 to 5 or 5.1 

The only upgrade path is from 4.1 to 5. 

I would honestly say wait another year and wait until 6 comes out 

Just my 2 cents 

Craig





Anthony Kouloglou <akoul@dataways.gr> 
Sent by: cisco-voip-bounces@puck.nether.net 

01/30/2007 12:39 PM 

To
"cisco-voip@puck-nether.net" <cisco-voip@puck.nether.net> 
cc
Subject
[cisco-voip] 4.1 to 5.1 upgrade released. Why not from 4.2?!!

	




Hi all,
i am really pissed of with cisco's customer support.
They really don't tell what exactly is going on.
I just want to upgrade 2 of my 7825i2 servers running 4.2 ccm to 5.1.
It has been 2 weeks that they are telling me that there will be soon an 
upgrade and 5 days ago
they told me that it is ready and to go to PUT to download it!!
I went to PUT web page and i found out that it was an upgrade from 
4.1->5.1!!
I told them that i have 4.2 and i am still waiting for their response!!!

Has anyone find a way to upgrade from 4.2 to 5.1?

Cheers
Anthony
 ________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

[ Post a follow-up to this message ]

Ryan good morning,
as i said, the TAC (605169425) was honest enough to tell me that it is
not their territory and to go to EMEA support.
But,shouldn't the TAC know that it is impossible to go from 4.2 to 5.X?
And for 10 days the EMEA customer services didn't tell me also that is
impossible!!
And after a post to cisco-voip forum, i got 5-6 answers almost immediately!!
I think that next time i will open a TAC to cisco-voip!

Cheers,
Anthony

Ryan Ratliff wrote:
> Can you send me the SR number of your TAC case?  This sounds like an
> educational opportunity for us.
>
> -Ryan
>
> On Jan 30, 2007, at 11:39 AM, Anthony Kouloglou wrote:
>
> Hi all,
> i am really pissed of with cisco's customer support.
> They really don't tell what exactly is going on.
> I just want to upgrade 2 of my 7825i2 servers running 4.2 ccm to 5.1.
> It has been 2 weeks that they are telling me that there will be soon an
> upgrade and 5 days ago
> they told me that it is ready and to go to PUT to download it!!
> I went to PUT web page and i found out that it was an upgrade from
> 4.1->5.1!!
> I told them that i have 4.2 and i am still waiting for their response!!!
>
> Has anyone find a way to upgrade from 4.2 to 5.1?
>
> Cheers
> Anthony
>  ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>

[ Post a follow-up to this message ]

That's what I do... there is generally a faster response time from here than
from TAC...

But sometimes you need the TAC case to cover your butt.



Jonathan

On 1/31/07, Anthony Kouloglou <akoul@dataways.gr> wrote:
>
> Ryan good morning,
> as i said, the TAC (605169425) was honest enough to tell me that it is
> not their territory and to go to EMEA support.
> But,shouldn't the TAC know that it is impossible to go from 4.2 to 5.X?
> And for 10 days the EMEA customer services didn't tell me also that is
> impossible!!
> And after a post to cisco-voip forum, i got 5-6 answers almost
> immediately!!
> I think that next time i will open a TAC to cisco-voip!
>
> Cheers,
> Anthony
>
> Ryan Ratliff wrote: 
>  ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>

[ Post a follow-up to this message ]

Me too..... Everyone is so fast with responses......... and Thanks to
Wes, Ryan and Mike who hang out on this list as we know you don't have
to.

 

Scott 

 

________________________________

From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Jonathan
Charles
Sent: Wednesday, January 31, 2007 7:24 AM
To: Anthony Kouloglou
Cc: ci >> cisco-voip@puck-nether.net
Subject: Re: [cisco-voip] 4.1 to 5.1 upgrade released. Why not from
4.2?!!

 

That's what I do... there is generally a faster response time from here
than from TAC...

But sometimes you need the TAC case to cover your butt.



Jonathan

On 1/31/07, Anthony Kouloglou <akoul@dataways.gr> wrote:

Ryan good morning,
as i said, the TAC (605169425) was honest enough to tell me that it is
not their territory and to go to EMEA support.
But,shouldn't the TAC know that it is impossible to go from 4.2 to 5.X? 
And for 10 days the EMEA customer services didn't tell me also that is
impossible!!
And after a post to cisco-voip forum, i got 5-6 answers almost
immediately!!
I think that next time i will open a TAC to cisco-voip! 

Cheers,
Anthony

Ryan Ratliff wrote:
> Can you send me the SR number of your TAC case?  This sounds like an
> educational opportunity for us.
>
> -Ryan
>
> On Jan 30, 2007, at 11:39 AM, Anthony Kouloglou wrote: 
>
> Hi all,
> i am really pissed of with cisco's customer support.
> They really don't tell what exactly is going on.
> I just want to upgrade 2 of my 7825i2 servers running 4.2 ccm to 5.1.
> It has been 2 weeks that they are telling me that there will be soon
an
> upgrade and 5 days ago
> they told me that it is ready and to go to PUT to download it!!
> I went to PUT web page and i found out that it was an upgrade from 
> 4.1->5.1!!
> I told them that i have 4.2 and i am still waiting for their
response!!!
>
> Has anyone find a way to upgrade from 4.2 to 5.1?
>
> Cheers
> Anthony
>  ________________________________________
_______ 
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip 
>
 ________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

 

[ Post a follow-up to this message ]

Thanks Ryan,
of course i won't try to upgrade 4.2 to 5.1 with the existing upgrade
kit. There is no
time for experiments!!
I will just wait for cisco to have 6.0 ready.
Will it be ready by spring 2007?

Anthony

Ryan Ratliff wrote:
> The last note the TAC engineer put in the SR notes is "cu wants ccm
> media kit from 4.1 to 5.x".  It looks like he just didn't note that
> you were upgrading from 4.2 and not 4.1.
>
> The folks at customer service are not technical so are not expected to
> know what you can or can not upgrade to/from.
>
> Sorry you had difficulties but I would expect both DMA 5.1.1 and the
> Upgrade Assistant 4.3.1 to fail if you tried to run them on a 4.2
> server intending to upgrade to 5.1.
>
> -Ryan
>
> On Jan 31, 2007, at 2:32 AM, Anthony Kouloglou wrote:
>
> Ryan good morning,
> as i said, the TAC (605169425) was honest enough to tell me that it is
> not their territory and to go to EMEA support.
> But,shouldn't the TAC know that it is impossible to go from 4.2 to 5.X?
> And for 10 days the EMEA customer services didn't tell me also that is
> impossible!!
> And after a post to cisco-voip forum, i got 5-6 answers almost
> immediately!!
> I think that next time i will open a TAC to cisco-voip!
>
> Cheers,
> Anthony
>
> Ryan Ratliff wrote: 
>

[ Post a follow-up to this message ]