Re: Do you have phones (7970) still with

So, here's a question.

Cisco has a confirmed bug, with a fix.

Why do we need to open a TAC case to get the fix? Why doesn't cisco just
publish it?

I know this is going to sound a bit mean, but from the customer's
perspective, cisco has bungled this DST thing horribly. And the partners are
looking like Monkeys 'having unlawful carnal knowledge of' a football.

Jonathan

On 3/16/07, Johnson, Ken <kenjohnson@letu.edu> wrote:
>
> Ok - I guess sometimes all you have to do is send off an email and
> suddelyn everything you wrote in it becomes moot. Literally seconds
> after sending the last email my TAC engineer contacted me and said he
> had good news that the ES was available and he'd publish it.
>
> Sorry for the list noise :-)
>
> Ken Johnson
>    Mgr. Network Services,
>    Information Technology
>    LeTourneau University
> _________________________________
> Join the cisco IP Telecommunications User Group today
> http://www.ciptug.org
>
> -----Original Message-----
> From: Johnson, Ken
> Sent: Friday, March 16, 2007 1:48 PM
> To: 'Ryan Ratliff'; Corbett Enders
> Cc: cisco-voip@puck.nether.net
> Subject: RE: [cisco-voip] Do you have phones (7970) still with
> incorrecttime? READ ME
>
> Glad to see I wasn't the only one with this issue. I tried asking for
> 8.2(1)ES5 this morning but was told that neither it nor 8.2(2) was
> released and I'd need to wait for 8.2(2) to come out next Thursday.
>
> I guess that's fine - but if anyone has success getting the ES load I'd
> like to know so I could ask again :-)
>
> Ken Johnson
>    Mgr. Network Services,
>    Information Technology
>    LeTourneau University
> _________________________________
> Join the cisco IP Telecommunications User Group today
> http://www.ciptug.org
>
> -----Original Message-----
> From: cisco-voip-bounces@puck.nether.net
> [mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Ryan Ratliff
> Sent: Thursday, March 15, 2007 1:49 PM
> To: Corbett Enders
> Cc: cisco-voip@puck.nether.net
> Subject: Re: [cisco-voip] Do you have phones (7970) still with
> incorrecttime? READ ME
>
> I'm glad they finally got the field notice updated.  Also see my
> email from this morning indicating that a new phone load is available
> that fixes this problem.  If you do not want to wait for 8.2(2) next
> week then open a TAC SR and request 8.2(1)ES5 be posted for you.
>
> -Ryan
>
>
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