They do, it is called the Bug Toolkit... the problem is that it is not as
easily searchable as I would like (for some reason it either returns way too
many results or none at all)... it would be cool if you could type in a log
error message and get a result...

Maybe if cisco let Google run their Bug search engine....?



Jonathan

On 3/19/07, Johnson, Ken <kenjohnson@letu.edu> wrote:
>
> To be honest, when something hasn't been fully tested I understand and
> agree with the SR restrictions.  I would, however, have concern is that
> people who don't have access to this list have fewer good ways to
> determine that cisco actually has a fix for this. I think there could be
> some use to doing something like MS does where they put out a publicly
> searchable KB article that acknowledges the issue and the fix and then
> says to contact them if it applies to you. Perhaps just link that on the
> firmware download page as a revision note or something (again only for
> something this major - - not sure it makes sense to clutter up firmware
> download pages for every issue affecting a small smattering of people -
> but this one seems pretty global).
>
> I have no problem holding back a patch that's not fully tested in the
> interest of keeping some folks from giving themselves even more problems
> than they already had - but a way of easily determining that a new load
> might be available which patched your problem would be nice.
>
> The Bug Tool might possibly do this - but not sure how easy it'd be to
> find without a bug ID....
>
> Ken Johnson
>    Mgr. Network Services,
>    Information Technology
>    LeTourneau University
> _________________________________
> Join the cisco IP Telecommunications User Group today
> http://www.ciptug.org
>
> -----Original Message-----
> From: Ryan Ratliff [mailto:rratliff@cisco.com]
> Sent: Monday, March 19, 2007 9:57 AM
> To: Jonathan Charles
> Cc: Johnson, Ken; Corbett Enders; cisco-voip@puck.nether.net
> Subject: Re: [cisco-voip] Do you have phones (7970) still with
> incorrecttime? READ ME
>
> You are implying that an SR like that would come to me 
>
> It was proposed putting the load in a new DevPack but unfortunately
> anyone who installed the Dev Pack would have had to go back and re- run
> the CM DST patch to fix their non-3rd gen phones.  It was decided that
> rather than give customer's the loaded gun with instructions saying
> "point at foot, pull trigger, yell at me later" we'd just make you yell
> at us without putting a hole in your foot first.
>
> -Ryan
>

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