Re: Do you have phones (7970) still withincorrecttime?

Damned Skippy, at least the Pucksters (still working on a noun for us) share
info... those CCIEs are all 'can't... NDA' blah...

Jonathan

On 3/19/07, Voll, Scott <Scott.Voll@wesd.org> wrote:
>
>  I like that idea too.  Like CCIE's can open a P2 case on line,
> puck.nether.net users can open a P1 case =)
>
>
>
> Scott
>
>
>  ------------------------------
>
> *From:* cisco-voip-bounces@puck.nether.net [mailto:
> cisco-voip-bounces@puck.nether.net] *On Behalf Of *Jonathan Charles
> *Sent:* Monday, March 19, 2007 8:07 AM
> *To:* Ryan Ratliff
> *Cc:* cisco-voip@puck.nether.net; Corbett Enders
> *Subject:* Re: [cisco-voip] Do you have phones (7970) still
> withincorrecttime? READ ME
>
>
>
> But you can do cool tricks with the hole (hide stuff...)
>
> Ah, it is nice to hear that cisco TAC has minions that handle the crappy
> stuff... (I have dealt with such minions before, these are the guys in IPC
C
> who say it is a CCM issue when the script fails...)
>
> Could we open a new section on the cisco Voice downloads for "Members of
> Puck.nether.net who were told to apply an ES"? Cuz we are special.
>
>
>
>
> Jonathan
>
> On 3/19/07, *Ryan Ratliff* <rratliff@cisco.com> wrote:
>
> You are implying that an SR like that would come to me 
>
> It was proposed putting the load in a new DevPack but unfortunately
> anyone who installed the Dev Pack would have had to go back and re-
> run the CM DST patch to fix their non-3rd gen phones.  It was decided
> that rather than give customer's the loaded gun with instructions
> saying "point at foot, pull trigger, yell at me later" we'd just make
> you yell at us without putting a hole in your foot first.
>
> -Ryan
>
> On Mar 19, 2007, at 10:49 AM, Jonathan Charles wrote:
>
> Couldn't cisco automate this?
>
> I only ask because it seems that it could be easier to acquire...
> (and find out that the ES exists)... maybe a web form where you say,
> 'hey, I am hitting this bugID, and it says to apply this ES, download
> now...' Maybe a link on the bugID itself, that way you could track
> who is hitting it (have us fill out a questionnaire indicating that
> we are hitting that specific bug and then letting us download it).
>
> This would also act to alleviate some of the more annoying TAC cases
> from you guys (seriously, don't you find it tedious to deal with a
> ticket that just says, 'give me ES35'?)
>
>
>
>
>
> Jonathan
>
>
>
>
> On 3/19/07, Ryan Ratliff <rratliff@cisco.com> wrote: Because it is an
> ES load that has not undergone the full testing to
> warrant posting to cisco.com.  If you want the ES, open a TAC SR.  If
> you can't do this then wait for 8.2(2) which is supposed to post this
> week.
>
> Opening the TAC SR gives us hard data to go back to development and
> say X number of customers were impacted directly by this problem.
>
> -Ryan
>
> On Mar 18, 2007, at 12:17 PM, Jonathan Charles wrote:
>
> So, here's a question.
>
> cisco has a confirmed bug, with a fix.
>
> Why do we need to open a TAC case to get the fix? Why doesn't Cisco
> just publish it?
>
> I know this is going to sound a bit mean, but from the customer's
> perspective, cisco has bungled this DST thing horribly. And the
> partners are looking like Monkeys 'having unlawful carnal knowledge
> of' a football.
>
>
>
>
> Jonathan
>
> On 3/16/07, Johnson, Ken < kenjohnson@letu.edu > wrote: Ok - I guess
> sometimes all you have to do is send off an email and
> suddelyn everything you wrote in it becomes moot. Literally seconds
> after sending the last email my TAC engineer contacted me and said he
> had good news that the ES was available and he'd publish it.
>
> Sorry for the list noise :-)
>
> Ken Johnson
>      Mgr. Network Services,
>      Information Technology
>      LeTourneau University
> _________________________________
> Join the cisco IP Telecommunications User Group today
> http://www.ciptug.org
>
> -----Original Message-----
> From: Johnson, Ken
> Sent: Friday, March 16, 2007 1:48 PM
> To: 'Ryan Ratliff'; Corbett Enders
> Cc: cisco-voip@puck.nether.net
> Subject: RE: [cisco-voip] Do you have phones (7970) still with
> incorrecttime? READ ME
>
> Glad to see I wasn't the only one with this issue. I tried asking for
> 8.2(1)ES5 this morning but was told that neither it nor 8.2(2) was
> released and I'd need to wait for 8.2(2) to come out next Thursday.
>
> I guess that's fine - but if anyone has success getting the ES load I'd
> like to know so I could ask again :-)
>
> Ken Johnson
>      Mgr. Network Services,
>      Information Technology
>      LeTourneau University
> _________________________________
> Join the cisco IP Telecommunications User Group today
> http://www.ciptug.org
>
> -----Original Message-----
> From: cisco-voip-bounces@puck.nether.net
> [mailto: cisco-voip-bounces@puck.nether.net] On Behalf Of Ryan Ratliff
> Sent: Thursday, March 15, 2007 1:49 PM
> To: Corbett Enders
> Cc: cisco-voip@puck.nether.net
> Subject: Re: [cisco-voip] Do you have phones (7970) still with
> incorrecttime? READ ME
>
> I'm glad they finally got the field notice updated.  Also see my
> email from this morning indicating that a new phone load is available
> that fixes this problem.  If you do not want to wait for 8.2(2) next
> week then open a TAC SR and request 8.2(1)ES5 be posted for you.
>
> -Ryan
>
>
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