Cust upgraded from IPCC 3.1 Standard to 4.0 standard

We got an upgrade license from Cisco, but the customer was using some Java
steps that had been migrated from Standard to Enhanced (so, he needed an
enhanced license to use his scripts)...

I called cisco and they issued a 30-day temporary Premium license until we
could get a permanent one.

We just got the permanent Enhanced license and uploaded it.

We got this error message:

Warning: The license for IPCC Express Standard Seat to Enhanced Seat Upgrade
is not a valid addition for the package IPCC Express Premium and therefore
it will be ignored.

Warning: The license for IPCC Express Standard to Enhanced Upgrade is not a
valid addition for the package IPCC Express Premium and therefore it will be
ignored.

So, I check the temporary license files I was sent back in January and see
this:

(crazy hex crap removed)

INCREMENT CRS_EXP_PRE_WARM_STBY cisco 4.0 permanent uncounted

VENDOR_STRING=<count>1</count> HOSTID=ANY \

INCREMENT CRS_PREICDSRVR cisco 4.0 permanent uncounted

VENDOR_STRING=<count>1</count> HOSTID=ANY \

INCREMENT CRS_PRE_SEAT cisco 4.0 permanent uncounted \

VENDOR_STRING=<count>50</count> HOSTID=ANY \

Which look to me like Premium, High-availability licenses... and they look
remarkably non-temporary... one could even say 'permanent'.


So, two things:

First, how do we remove the existing premium license, so we can load the
standard and the new 'standard to enhanced upgrade license'...

Second, if I do nothing (because this looks like an annoying TAC case to
fix), will he still be functional a year from now with the above license?


I am pretty sure cisco screwed up and issued me a permanent license instead
of a temp license...




Jonathan

[ Post a follow-up to this message ]